October 6th, 2018 – Elizabeth, N.J. Imaging service advisers Metrofuser has announced it has reached a 40,000 printer support call milestone.
When it comes to the most challenging imaging problems, leading service organizations look to Metrofuser for troubleshooting and support solutions. The company helps organizations reduce IT costs and callbacks by helping them diagnose and repair devices the first time. The companies client list includes Government, Academia, Healthcare, and over 2000+ technology organizations globally. Metrofuser remanufactures parts and laser printers while providing critical technical support assistance.
"Today marks a significant milestone for our company," said William DeMuth, Co-President of Metrofuser. "Our support team has assisted over 40,000 printer related support calls demonstrating our market scale and proven ability to meet the needs of service providers around the globe. More importantly, our customers are reporting increases in customer satisfaction, and decreases in printer related customer support calls"
Metrofuser's support teams can be rapidly deployed to set-up full support systems. The company offers a wide range of support services including needs assessment, printer repair training, MPS help desk monitoring, triage and first response services. Metrofuser's cost-effective solutions are focused on mitigating risk and can be customized or branded to meet customers unique needs, wherever they do business.
"Whether a customer requires Authorized Service Technicians, experienced operations veterans or recognized experts from the imaging industry, Metrofuser has the right support solution. Our seasoned personal are subject matter experts with a minimum of 10 years experience in field support operations." said DeMuth.
Metrofuser is a leading global innovator, manufacturer and marketer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include remanufactured laser printer parts, remanufactured printers and service training for HP, Lexmark and Canon brands. The company's customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. For more information, visit www.metrofuser.com.