MATHESON Collaborates with Miller Electric Mfg. Co. to Leverage Training Technology
Basking Ridge, NJ - On September 25, 2012 MATHESON and Miller Electric Mfg. Co. began a series of webinars designed by merging best practices of high performing customer service people with curriculum developed by Fox Valley Technical College (FVTC), Appleton, WI. The training program is part of MATHESON's and Miller's commitment to continuously improve customer service and to respond to the increasing support needs of the competitive welding distributor market place. The unique webinar-based training technology will enhance critical customer focus skills in the areas of adapting to change, creating a positive communication culture, and working collaboratively in teams.
Dennis Gerrits, Miller Regional Sales Manager states, "Using webinar technology, we'll be providing MATHESON personnel with customer service training to augment their current programs and in support of their core value of intensive customer focus. We will train together for an hour at a time, virtually, in 50 locations, and then resume our normal work activities. This would be impossible without webinar technology."
According to Mark Blakely, Zone Vice President, MATHESON, "MATHESON believes that ongoing training of our employees is an important aspect of our commitment to continuous improvement, and is one of the things that sets us apart in a busy marketplace. Our collaboration with Miller and FVTC will complement our own internal training, and help to further the skills, capabilities, and expertise of our Customer Service team, especially related to Miller® products and technology."
Miller® Training Systems is dedicated to training its distribution network to be the best in the industry. Miller views training as a tool that increases profitability by making the distributor the "go to" organization to solve the welder's everyday needs. Through a close working relationship with FVTC, Miller® Training Systems has expanded the capacity and scope of their services. Paul Cleveland, Manager Distributor Training for Miller, said that FVTC is able to develop or adapt curriculum to fit the needs of Miller and MATHESON. "We use FVTC to help us leverage the technology we need, such as helping to put Miller content on-line. For customer service, we're using FVTC's Critical Core Communications Skills content, adapting it to MATHESON's requirements, and delivering it as a webinar."
Miller Electric Mfg. Co., headquartered in Appleton, Wis., is a leading worldwide manufacturer of Miller brand arc welding products and is a wholly owned subsidiary of Illinois Tool Works Inc. (NYSE: ITW).
MATHESON is a single source for industrial, medical, specialty and electronic gases, gas handling equipment, high performance purification systems, engineering and gas management services, and on-site gas generation with a mission to deliver innovative solutions for global customer requirements. MATHESON is the largest subsidiary of the Taiyo Nippon Sanso Corporation Group, one of the top five suppliers of industrial, specialty, and electronics gases in the world.
In an industry in which customer service is vital to success, MATHESON and Miller Electric Mfg. Co. are teaming up to provide world class customer support and value to their customers.
Contacts:
Beth Sullivan
Corporate Marcomm Manager
MATHESON
bsullivan@mathesongas.com
(215) 648-4026
Christine Scully
Marketing Commuincations Manager
MATHESON
christine.scully@verizon.net
(201) 825-1331
Dennis Gerrits
Miller Electric Mfg. Co.
dennis.gerrits@millerwelds.com
920-851-1455
Paul Cleveland
Miller Electric Mfg. Co.
paul.cleveland@millerwelds.com
920-735-4381
Matheson
166 Keystone Dr
Montgomeryville PA 18936
United States
