Latest Asia Pacific Bishop Survey Places ERNI Electronics in Top Position
#1 Spot in Japan and Top Scores for Product Quality, Product Catalogue and Website
ADELBERG, GERMANY - August 17, 2007 - The "2007 Asia Pacific Customer Survey of the Electronic Connector Industry," conducted for the first time by market researchers Bishop & Associates, placed ERNI Electronics in the top spot in the influential Japanese market, and awarded top marks in the three major categories of product quality, product catalogue and website usability. In overall ranking, ERNI secured third place among the 46 listed firms, 29 of whom were ultimately evaluated, and for all 13 questions asked, the company was consistently in the leading group.
The report, produced by Bishop & Associates, covers a total of 46 connector manufacturers and is based on a comprehensive questionnaire evaluation. After analysis of the data collected, 17 firms were removed from the survey due to an insufficient number of evaluations. Survey participants included OEMs and CEMs in a wide variety of industry segments, and distributors in a total of 15 countries (from Australia to China and India to Japan and Taiwan).
The purpose of the survey was to provide a status report on the general level of customer satisfaction with connector vendors, and an individual evaluation of various attributes such as product quality, delivery reliability, technical and sales support, sampling, new product development, product catalogues, website usability, pricing etc. ERNI finished in the leading group of connector manufacturers for all criteria surveyed, as judged by customers in the Asian Pacific sphere. In addition to the first places secured, ERNI also scored above average for adherence to delivery deadlines, technical support and expertise, and product sampling.
The successful results of the customer satisfaction survey, conducted by Bishop & Associates for the first time with Asia Pacific connector customers, follows hot on the heels of the excellent ratings received by ERNI Electronics in Europe.
About ERNI Electronics
ERNI Electronics is a leading global manufacturer and worldwide supplier of a broad line of interconnects for the telecommunications, data communications, computer, industrial and medical markets. ERNI has manufacturing operations in Europe as well as sales offices in over 40 countries. ERNI products are also marketed via a worldwide network of representatives and leading distributors. Further information is available at www.erni.com.
