KODAK Service & Support Expands into New Markets Opening Offices in Israel, Poland and South Africa
April 24, 2006 - As part of its continual strategy to offer customer and partner support worldwide, KODAK Service & Support, Eastman Kodak Company's global service organisation, announces the opening of new offices in Israel (Tel Aviv), Poland (Warsaw), and South Africa(Johannesburg).
Encompassing the complete product portfolio, Kodak's field engineers and technical specialists will now provide industry-leading expertise locally in these growth markets, servicing and maintaining document imaging equipment, commercial print equipment and software and storage systems.
Colin Cooke, Kodak's European Business Development Director, explains, "A direct field presence in Israel, Poland and South Africa is a significant step in our ability to improve service availability for current and future worldwide manufacturers. It provides Kodak significant competitive advantage to help secure exclusive service
relationships with more and more partners and enterprise customers.
People want local support to ensure total equipment reliability from an organisation they can trust to deliver."
With over four decades of experience, KODAK Service & Support has some 3,300 professionals operating in more than 120 countries who offer a price-competitive, extensive and quality service.
KODAK Service & Support offers a range of services including:
o Maintenance agreements, ranging from on-site service to advanced exchange and depot options, preventive maintenance, and choices of coverage up to 24 hours a day, 7 days a week, and 365 days a year in most areas.
o Warranty enhancements that extend many basic manufacturer offers.
o Extensive spare/replacement parts logistics.
o With storage systems, enhanced services such as installation, training, relocation, data conversion, or optical disk cleaning.
o Help desk, from locations in Asia, Australia, Europe, and the Americas, with multi-lingual capabilities.
About Eastman Kodak Company
Kodak is the world's foremost imaging innovator, providing leading products and services to the photographic, graphic communications, and healthcare markets. With sales of US$14.3 billion in 2005, the company is committed to a digitally oriented growth strategy focused on helping people better use meaningful images and information in their life and work. Consumers use Kodak's system of digital and traditional image
capture products and services to take, print, and share their pictures anytime, anywhere; businesses effectively communicate with customers worldwide using Kodak's solutions for prepress, conventional, and digital printing and document imaging; creative professionals rely on Kodak's technology to uniquely tell their story through moving or still images; and leading healthcare organizations rely on Kodak's innovative
products, services, and customized workflow solutions to help improve patient care and maximise efficiency and information sharing within and across their enterprises.
More information about Kodak (NYSE: EK) is available at www.kodak.com.
(Kodak is a trademark of Kodak)
Contacts:
Kodak Document Imaging, UK
Jonathan Tripp
Marketing Manager
Tel: 01442 846814
E-Mail: jonathan. tripp@kodak.com
Web: www.kodak.com/go/docimaging/
