Invensys Process Systems earns Support Center Practices certification for third consecutive year
FOXBORO, MASSACHUSETTS, USA - September 29, 2005 - Invensys Process Systems today announced that the company's Foxboro, Massachusetts-based Customer Satisfaction Center has achieved certification under the prestigious Support Center Practices (SCP) certification program for the third consecutive year. SCP certification quantifies the effectiveness of customer support based upon a stringent set of performance standards representing best practices in the industry. Successful re-certification demonstrates an on-going commitment to high-performance standards.
Invensys Process Systems' Customer Satisfaction Center provides first-line technical support for Invensys' Avantis enterprise asset management system customers (www.avantis.net), Foxboro industrial automation customers (www.foxboro.com) , SimSci-Esscor simulation and optimization customers (simci-esscor.com) , and Triconex safety system customers (www.triconex.com).
"Invensys is committed to continuously improving customer satisfaction levels throughout the organization, said John Eva, vice president of customer service at Invensys Process Systems. "Our success to date lies both in our willingness to listen closely to our own customers and to organizations such as the Association for Services Management (AFSM) and the Service and Support Professionals Association (SSPA) to learn where improvements are needed and our ability to work diligently to implement and maintain these improvements."
About SCP Certification
SCP, the internationally recognized standard created by a consortium of leading technology companies and Service Strategies Corp., defines the best practices for delivering world-class technology support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of approximately 100 business elements defined in the program.
Specific audit criteria include Customer Feedback, Service Delivery Processes, Performance Metrics, Training Programs, People Programs, Corporate Commitment & Strategy, Productivity Tools, Electronic Service Delivery, Total Quality Management, Research & Development Interface, and Sales & Service Interface. Certified organizations must demonstrate their continued commitment to high performance standards in these and other areas through annual re-certification audits.
About Invensys Process Systems
Invensys Process Systems, a business unit of Invensys plc, provides products, services and solutions that enable today's industrial process plants to monitor, manage, and improve the performance of their manufacturing assets. In addition to its rapidly expanding Global Solutions group, Invensys Process Systems includes industry-leading brands such as Avantis, Foxboro, SimSci-Esscor, Triconex, and Wonderware, whose products are installed in more than 100,000 plants across the world. These range from small hybrid and batch plants to the world's largest refineries, gas plants, petrochemicals plants, power plants, and pulp and paper mills.
The Invensys Group (www.invensys.com) is made up of five businesses: Process Systems, APV, Eurotherm, Rail Systems and Controls. The Group is headquartered in London and is listed on the London Stock Exchange, with over 30,000 employees working in 60 countries.
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Invensys, Avantis, Foxboro, SimSci-Esscor, Triconex, and Wonderware are trademarks of Invensys plc, its subsidiaries, or affiliates. All other trademarks are trademarks of their respective owners.