IBM Machine Control Program Remote Support Agreement offers remote call-in support for the IBM 16-port LAN-attached Remote Asynchronous Node
The Machine Control Program Remote Support Agreement (MCRSA) offers a one-year or three-year remote call-in support option for "how-to" questions regarding the 16-port LAN-attached Remote Asynchronous Node (RAN).
For an additional charge, 24 x 7 remote call-in support is available.
For ordering, contact:
Your IBM representative or IBM Americas Call Centers at 800-IBM-CALL (Reference: RE001).
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Overview
Remote call-in support is available for the 16-port LAN-attached RAN (7036-P16). The Machine Control Program Remote Support Agreement (MCRSA) enables a single-site or worldwide enterprise customer to maintain software entitlement for the RAN via remote call-in support throughout the life of the MCRSA.
The RAN is designed for use with IBM System p5(TM), p5, pSeries®, or OpenPower(TM) systems. It delivers connectivity to asynchronous EIA(TM) 232 devices, such as modems, TTY terminals, printers, and card scanners with the appropriate cables. It converts serial data stream to and from attached asynchronous serial EIA 232 devices into TCP/IP traffic. After the data is on the TCP/IP network, a host system attached to the same network can treat the attached devices as if the devices were connected directly to the host system.
For more information on the RAN (EIA 232), refer to Hardware Announcement 105-402 , dated October 4, 2005.
A 24-hours-per-day, 7-day-a-week support coverage option is also available through this offering for an additional charge.
One year of MCRSA is automatically included for new licenses of programs covered in this announcement. A three-year MCRSA option is also available as an extended coverage option.
Note that IBM may refer to the Machine Control Program Remote Support Agreement as the Agreement for Machine Control Program Remote Support or as MCRSA.
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Key prerequisites
IBM 16-port LAN-attached Remote Asynchronous Node (7036-P16)
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Availability date
November 11, 2005
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Description
Machine Control Program Remote Support Agreement
MCRSA for the 16-port LAN-attached RAN is a one-year or three-year contract offering that enables you to maintain voice support during normal business hours. If you allow either the one- or three-year MCRSA offering to expire without renewal, simply reorder MCRSA to reinstate support.
Contract duration: The one-year or three-year prepay option must be purchased at the same time as the RAN.
Refunds do not apply if cancellation occurs during the one- or three-year contract period. Customers are not required to renew under either the one- or three-year offering when the contract expires.
If the one- or three-year contracts are not renewed, the contracts will be removed from IBM administrative systems. Contract transfers within an enterprise are allowed.
MCRSA for 7036-P16 machine code prices: License entitlement for the RAN (7036-P16) is based on a single server. A one-year (5771-LA1) or three-year (5773-LA3) MCRSA must be purchased at the same time as purchase of a new 7036-P16.
Minimum contract value: None
Upgrade deliverables: None
Adding new agreements to an existing contract: New agreements cannot be added to an existing MCRSA. No proration is allowed. As new 7036-P16s are added, a new MCRSA must be ordered for those RANs.
Adding previously installed agreements to an existing contract: You cannot add previously installed 16-port LAN-attached RAN (7036-P16) serial numbers to an existing MCRSA contract. These support agreements should be added using the renewal feature under a new and separate MCRSA. For existing systems, the support expires when the originally dated MCRSA is not renewed.
MCRSA for 7036-P16 machine code one- and three-year one-time charge structure: A one- and three-year prepay option (represented by two separate program numbers)
The one- and three-year registration features provide 9-hours-per-day, 5-days-per-week call-in support.
The one-year MCRSA for 7036-P16 program number has the following features:
Per server, one-year registration
Per server, 24 x 7 support
The three-year MCRSA for 7036-P16 program number has the following features:
Per server, three-year registration
Per server, 24 x 7 support
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Reference information
Refer to Hardware Announcement 105-402 , dated October 4, 2005, for the IBM 16-port LAN-attached Remote Async Node.
Business Partner information
If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).
BP Attachment for Announcement Letter 205-282
Trademarks
System p5, EIA, and OpenPower are trademarks of International Business Machines Corporation in the United States or other countries or both.
The e-business logo and pSeries are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
Other company, product, and service names may be trademarks or service marks of others.
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Offering Information
Product information is available via the Offering Information Web site
http://www.ibm.com/common/ssi
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Publications
The Agreement for Machine Control Program Remote Support (Z125-7119) is the only document shipped.
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Technical information
Hardware requirements
IBM offers MCRSA for the IBM 16-port LAN-attached Remote Async Node (7036-P16).
Software requirements
The MCRSA for the IBM 16-port LAN-attached Remote Async Node (7036-P16) does not require a prerequisite operating system or application software.
Planning information
Packaging: The MCRSA does not ship any code. MCRSA entitles you to remote call-in support to get answers to your "how-to" type questions. MCRSA ships the Agreement for Machine Control Program Remote Support hardcopy publication, which sets the terms of the MCRSA.
Your Proof of Entitlement (PoE) for this program is a copy of a paid sales receipt, purchase order, invoice, or other sales record from IBM or its authorized reseller from whom you acquired the program, provided that it states the license charge unit (the characteristics of intended use of the program; for example, number of processors, number of users) and quantity acquired.
Security, auditability, and control
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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Ordering information
Charge metric: The MCRSA for 16-port LAN-attached RAN (7036-P16) is a support agreement with one charge unit per server. A one-year (5771-LA1) or three-year (5773-LA3) MCRSA must be purchased at the same time as purchase of a new 7036-P16.
Server
A PoE is evidence of your authorization to use a program and is required for each machine on which the program or a component of the program is run.
Programs are "installed" onto a storage device, which may or may not be part of the server; thus, "run" is important here as the program may be stored on a CD, storage area network (SAN), available via SCSI, and so on.
The number of partitions or processors on the server is irrelevant.
Where "blade" technology is employed, each "blade" is considered a separate server.
Machine Control Program Remote Support Agreement
OTC(1)
Program feature
Description number number
Machine Control Program 5771-LA1
Remote Support Agreement
for 7036-P16, 1-Year
Per server, 1-yr registration 0953
Per server, 1-yr, 24 x 7 0954
Machine Control Program 5773-LA3
Remote Support Agreement
for 7036-P16, 3-Year
Per server, 3-yr registration 0888
Per server, 3-yr, 24 x 7 0889
Supply
Program feature
Description number number
Machine Control Program 5771-LA1 7000
Remote Support Agreement
for 7036-P16, 1-Year
Machine Control Program 5773-LA3 7000
Remote Support Agreement
for 7036-P16, 3-Year
1
One-time charge
Customization option: Select the appropriate feature number to customize your order with the delivery option wanted. This feature can be specified on the initial or MES orders.
Feature
Description number
Expedite shipments
Local IBM Office Expedite 3445
(for IBM use only)
Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.
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Terms and conditions
Licensing: IBM International License Agreement for Non-Warranted Programs.
Limited warranty applies: No
Money-back guarantee: Does not apply.
Copy and use on home/portable computer: No
Volume orders (IVO): Yes, contact your IBM representative.
Passport Advantage® applies: No
Software Maintenance applies: No
iSeries(TM) Software Maintenance applies: No
Variable charges apply: No
Educational allowance available: Yes, 15% education allowance applies to qualified education institution customers.
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Prices
The prices provided in this announcement are suggested retail prices for the U.S. and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.
Machine Control Program Remote Support Agreement
OTC
Program feature
Description number number OTC
Machine Control Program 5771-LA1
Remote Support
Agreement for 7036-P16,
1-Year
Per server, 1-Year
registration 0953 $200
Per server, 1-Year, 24 x 7 0954 70
Machine Control Program 5773-LA3
Remote Support
Agreement for 7036-P16,
3-Year
Per server, 3-Year
registration 0888 540
Per server, 3-Year, 24 x 7 0889 189
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Order now
To order, contact the Americas Call Centers or your local IBM representative.
To identify your local IBM representative, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Americas Call Centers
Dept. Teleweb Customer Support, 9th floor
105 Moatfield Drive
North York, Ontario
Canada M3B 3R1
Reference: RE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
iSeries is a trademark of International Business Machines Corporation in the United States or other countries or both.
Passport Advantage is a registered trademark of International Business Machines Corporation in the United States or other countries or both.
Other company, product, and service names may be trademarks or service marks of others.
