Ferrari Financial Services Renews Its Agreement for Business Process Outsourcing Services from Fiserv
Brookfield, Wis., December 1, 2010 - Fiserv, Inc. (NASDAQ: FISV), the leading global
provider of financial services technology solutions, announced today that Ferrari Financial
Services, a subsidiary of Ferrari and a client since 2007, has renewed its agreement for
Business Process Outsourcing (BPO) services from Fiserv. Ferrari Financial Services
originally chose Fiserv to handle a full-range of BPO services, from application at the
dealership through final payment, because of the reputation of Fiserv and its unique product
offering. The ability of Fiserv to continually provide the high level of service Ferrari Financial
Services needs to meet its business objectives is why Ferrari Financial Services chose to
renew its agreement
"As a financial services provider for such an exclusive brand, providing top-level customer
service is a necessity. When selecting a partner to work with our customers we need to
know that they are going to provide the level of service we pride ourselves in providing,"
said Tom Vitale, vice president and general manager, Ferrari Financial Services, Inc. "Fiserv
understands our priorities at Ferrari and has made our business objectives their own. I trust
our customer relationships with them, which made the decision to renew an easy one."
Fiserv provides Ferrari Financial Services with access to a full-range of BPO services,
including customer care, plate and registration cancellation and regulatory compliance,
which enable it to respond to a variety of special business needs.
Ferrari Financial Services also chose to renew its agreement for the Automotive Loan
Origination System (LOS) from Fiserv, which is engineered to provide real-time access to
key data throughout the approval and funding workflows, resulting in optimum staff
productivity and improved dealer service levels. In addition, the system features efficient access to strategic record data required for quality credit analysis and contract package
processing, which reduces errors and streamlines funding and dealer disbursements.
"Fiserv is committed to providing the services and technology that offers a superior user
experience throughout the origination process, but more importantly we are dedicated to
working with clients such as Ferrari Financial Services to develop and optimize a solution
that will enable them to address their client and business needs," said Kevin Collins,
president, Originations and Automotive Solutions, Fiserv.
Additional Resources:
o Business Process Outsourcing services -http://fiservlendingsolutions.com/content/products/auto_bpo.aspx
o Automotive Loan Origination System -http://fiservlendingsolutions.com/content/products/auto_landLoanOrig.aspx
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) is the leading global provider of information management and
electronic commerce systems for the financial services industry, driving innovation that
transforms experiences for financial institutions and their customers. Fiserv is ranked No. 1
on the FinTech 100 survey of top technology partners to the financial services industry. For
more information, visit www.fiserv.com.
Media Relations:
Amanda McCracken
Public Relations Manager
Fiserv, Inc.
262-879-5722
amanda.mccracken@fiserv.com
Investor Relations:
Julie Nixon
Public Relations Manager
Fiserv, Inc.
678-375-3744
julie.nixon@fiserv.com
