Essemtec USA Accelerates, for You!

Dear Essemtec Customers and Partners

Essemtec USA has been active in North America for almost 20 years with more than 1,200 systems installed. In 2013 there was a change of ownership at our Headquarters Essemtec AG in Switzerland. Our new strategy was first to re-engineer and develop the main organization and a new product portfolio. Secondly, we had the clear aim to grow and improve our US organization and operations. This time is now.

Since early 2019, we have been re-building Essemtec USA and my aim, with this letter, is to share with you what Essemtec USA is today and what it will be soon. Essemtec USA accelerates!

Essemtec USA today is a team of two highly qualified service technicians, Tanya Whitlock and René Covelli, both backed and coordinated by a North America Service Manager, Ed Ruppert. All are under continuous training and in close teamwork with Essemtec Headquarter. The Hot Line remains the office call number (856) 218 1131, for which a professional service provider will take all your calls and messages, which will be immediately conveyed to the team in the field. All Service cases are today managed with a ticketing system, imbedded in our CRM. Our emails addresses have been modified and you can reach our support team at: service-usa@essemtec.com.

The Essemtec USA team is also two Business Managers, Don Jeka, in Rye, New Hampshire, and Kevin Bagaline in Austin, Texas, supporting a network of more than 30 active individual sales representatives, covering 90%+ of the North American territory. The highly qualified sales representatives are now under deep training and shall be able to provide you, locally, premium consulting and sales support on Essemtec USA solutions. I have to admit being today the only alien, all the rest of the Essemtec USA organization are US-citizens. Our demo center remains housed at our partner ACI Technologies place, nearby Philadelphia. There, all Essemtec new generation of equipment are available for test, demos and training. The sales team is available anytime, please contact us directly through sales-usa@essemtec.com.

Next steps in the organization, for second half of 2020, will be to add one more service technician on the West Coast, create a demo center also there and to on-board an application engineer to support specific requirements and conduct all tests, including ITAR ones. Finally, we will have soon a spare parts hub in USA, managed by a professional service provider, securing overnight parts deliveries.

Globally, the new generation of Essemtec equipment (https://essemtec.com/en/products/ ) has been quite very successful since the launch of its first piece FOX three years ago. All new products have been already installed in USA, satisfying not only small SMEs but also Global Tier1 customers. The Essemtec value proposition offers today best-in-class equipment and solutions to flexibly cope with steeper ramp and shorter Product Life Cycle faced by the SMT industry. Backed by our years of collective engineering know-how, we uniquely combine dispensing and placement on the same platform. We just added our new solder Jet printer, which can be combined with placement for AllIn-One operations.

Finally, I know that Essemtec USA has not always been perfect and your experience with us has not measured up to our goal of 100% customer satisfaction. 100% is the essence of our new initiative, as we want to improve your experience with us. Someone from Essemtec USA will contact you personally to assess support or issues you may have.

I am personally available for all questions that you may have on Essemtec USA, our plans, our capabilities, our legacy and feel free to provide me also any comments or suggestion regarding how we can improve. As mentioned at the beginning, Essemtec USA accelerates today and we really want all of you to be with us.

Contact:
Pierre Marechal
Managing Director Essemtec USA
Pierre.marechal@essemtec.com

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