Endress+Hauser Expands Service and Support with My Tech Support Portal
My Tech Support Portal provides customers 24/7 access to online resources and tools to perform immediate self-service and to manage their support and service cases.
October 7, 2020 – Endress+Hauser improves its customers’ existing support experience with My Tech Support Portal. In addition to phone support, the My Tech Support Portal offers customers 24/7 access to a growing knowledge base on Endress+Hauser instrumentation and applications, along with the ability to create and manage support and service cases online.
Customers can benefit from Endress+Hauser's growing database of knowledge and extensive service expertise from actual support cases. My Tech Support provides immediate access to articles on diagnostics and troubleshooting, and on product and application know-how, such as service operations. Simply log-in, describe the issue, and access the knowledge database for an immediate solution.
If a case hasn’t been documented yet, enter it as a new one. The case will be handled by a support expert. In the event of an incident or unexpected downtime, My Tech Support opens a digital communication channel so customers can enjoy an improved digital experience.
These My Tech Support features and benefits help optimize instrumentation performance over the entire lifecycle, minimize downtime, and reduce maintenance efforts. Support is fast, easy and available online at any time.
- Easily log in to solve your issue by working with our technical support experts
- Open a support case directly in the portal and monitor its status and history
- Utilize 24/7 access to a growing number of Endress+Hauser knowledge articles
- Explain the issue and receive a documented resolution
For more information on My Tech Support, visit https://eh.digital/my_tech_support_us.
About Endress+Hauser in the U.S.
Endress+Hauser is a global leader in measurement instrumentation, services and solutions for industrial process engineering. Endress+Hauser provides sensors, instruments, systems and services for level, flow, pressure and temperature measurement as well as analytics and data acquisition. We work closely with the chemical, petrochemical, food & beverage, oil & gas, water & wastewater, power & energy, life science, primaries & metal, renewable energies, pulp & paper and shipbuilding industries. Endress+Hauser supports its customers in optimizing their processes in terms of reliability, safety, economic efficiency and environmental impact. The Group employs nearly 14,000 personnel worldwide and generated [net sales of] more than 2.6 billion euros (2.89 billion U.S. dollars) in 2019.
Contact:
Sara Fisk
Marketing Communications Manager
Endress+Hauser
2350 Endress Place, Greenwood, IN 46143
Phone: 317-535-2108
sara.fisk@endress.com
www.us.endress.com
The Endress+Hauser Group
Endress+Hauser is a global leader in measurement and automation technology for process and laboratory applications. The family company, headquartered in Reinach, Switzerland, achieved net sales of over 2.6 billion euros in 2019 with a total workforce of 14,000.
Endress+Hauser devices, solutions and services are at home in many industries. Customers thus use them to gain valuable knowledge from their applications. This enables them to improve their products, work economically and at the same time protect people and the environment.
Endress+Hauser is a reliable partner worldwide. Own sales companies in 50 countries as well as representatives in another 70 countries ensure competent support. Production facilities on four continents manufacture quickly and flexibly to the highest quality standards.
Endress+Hauser was founded in 1953 by Georg H Endress and Ludwig Hauser. Ever since, the company has been pushing ahead with the development and use of innovative technologies, now helping to shape the industry’s digital transformation. 8,000 patents and applications protect the Group’s intellectual property.
For further information, please visit www.endress.com/media-center or www.endress.com.
