Diamond Municipal Solutions and Genticity, Inc. form strategic partnership to deliver 311 solutions
Share:
Charlottetown, PE - November 10, 2005 - Today at the Red River Valley Government Summit hosted on the Microsoft Campus, Genticity, a leader in providing inbound, outbound and blended Client Interaction Management Solutions to the Contact Center industry and Diamond Municipal Solutions, a leading provider of Microsoft based revenue and financial management solutions for local governments, announced a strategic alliance that will deliver Genticity's Customer1 solution through the Diamond Municipal Solutions US partner channel network.
"Partnering with Genticity will allow Diamond Municipal Solutions to meet the 311 call center needs of our client base," states Rob Kirkey, Vice President of Sales and Marketing at Diamond Municipal Solutions. "In addition Genticity's Customer1 solution is built on a .Net platform, which allows seamless integration with Dynamics GP financials, Diamond's revenue management and WorkTech's work management solutions. This enables Diamond Municipal Solutions to offer a more complete, integrated solution stack for local governments."
"Diamond Municipal Solutions has a wealth of experience in the public sector", said Gail Mercer-MacKay, VP Business Development at Genticity. "Their expertise and deep understanding of the needs of local government is invaluable as Genticity expands its customer base in this market. We are truly excited to offer our 311 solution to their existing and potential clients in North America."
311 is the newest trend in enabling municipalities and cities to provide the public with quick and easy access to all municipal and city services and information while maintaining superior levels of customer service. Directing calls to the right individuals and making information accessible and available across agencies enables public servants to focus on their core missions and manage their workload more effectively.
In addition to better information through the telephone, 311 allows constituents to interact with their local government using self-service to create requests, get questions answered and know at any time where their request is and how it is being addressed.
311 also provides government with accurate and consistent measurement and analysis of services across their portfolio so that they can respond to trends, set service delivery expectations, be accountable across their many different departments and continuously improve.
About Genticity, Inc.
Genticity is a leader in providing Customer Interaction Management (CIM) solutions. Through the deployment of Customer1, an innovative CIM software solution that has been "Designed by Experience" for the inbound, outbound and blended contact center industry, organizations are able to revolutionize their ability to improve efficiencies, empower agents, and reduce operating expenses while providing superior levels of customer service and intimacy. The company's Head Office is located in Charlottetown, Prince Edward Island, Canada with sales offices located in Toronto, Ontario and Dallas Texas. For further information, please contact Gail MacKay, 905-315-9821, www.customer1.com.
About Diamond Municipal Solutions
Diamond Municipal Solutions is the leader in financial, revenue, and work management solutions for North American local governments. Since 1993, they have been providing flexible, efficient, cost-effective solutions standardized on Microsoft Business Solutions - Great Plains technologies to more than 200 local governments. Diamond's solutions are delivered in the U.S. exclusively through a certified, channel of Microsoft Business Solutions resellers and direct in Canada through Diamond's certified highly trained and experienced Professional Services team. The company is headquartered in Edmonton, Alberta with offices in Fargo, North Dakota and Paris, Ontario. For additional information, please contact Charles Bucholz, Diamond Municipal Solutions, Phone: (701) 232-6631 Fax: (701) 232-5614 www.diamondmunicipal.com.
