CyberTech Strengthens Position in European Financial Markets with Majority Stake in Activa
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AMSTERDAM, September 6 -- CyberTech International, one of the fastest growing technology companies in the voice recording and quality management markets, acquired a majority share in its UK distributor Activa Solutions on August 17, 2007.
This acquisition gives CyberTech access to Activa's highly experienced technical and sales teams and will strengthen its position in the global financial market.
CyberTech CEO, Otto van Linden commented: "After 22 years of steady organic growth, CyberTech is accelerating its global roll out and is aiming to become one of the largest suppliers of voice recording solutions worldwide. Incorporating the expertise, experience and market presence of Activa into the CyberTech Group will immediately create additional value for our customers. The acquisition will also help our expansion throughout the Middle East, Asia and the Pacific rim, areas where Activa already has significant contacts. With offices in all major regions, CyberTech will be able to offer 24/7 'follow the sun' support."
Activa Solutions has been marketing and supporting the CyberTech range of call recording systems for the past three years and has achieved major success with some of the world's largest financial institutions. The acquisition will not impact upon the existing client relationships that Activa has developed or the high level of technical support provided. Activa's management team and other personnel will carry on 'business as usual' and Activa Solutions will be renamed CyberTech UK within the next twelve months. Activa's Managing Director, Paul Manyweathers, who will continue in this role, stated: "Activa Solutions has grown into one of the UK's most respected suppliers of call recording solutions. Together, with CyberTech, we will now have the product range, expertise, resources and financial strength to become one of the strongest players in the market."
About CyberTech International
CyberTech develops and produces a wide range of hardware and software solutions for the control, reproduction, analysis and assessment of multi-media communications. CyberTech is innovative by focusing on unique telecommunications solutions with added value. The solutions are distributed, either as an end-user version or OEM version, through a global network of certified agents, distributors and technology partners.
(http://www.cybertech-int.com)
About Activa Solutions
Activa Solutions specialises in the provision of quality management and performance improvement solutions for contact centre operations in a wide range of market sectors including financial institutions, emergency services, public safety and local government. It offers a consolidated suite of tools that enables contact centres to manage, monitor, record, assess, analyse and improve the quality of their customer interactions for maximising customer and employee satisfaction and retention.
Activa's product portfolio also includes live agent coaching and support, automated customer surveys and complete telephone infrastructures for both traditional and IP environments. (http://activa.co.uk)
Source: CyberTech B.V.
For more information: CyberTech B.V., Arno Sybrandy, Direct tel.: +31-72-566-2540 , E-mail: arno.sybrandy@cybertech.nl
