Comcast to Open New 500-Seat Customer Call Center in Prince George's County
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State-of-the-Art Call Center to House Advanced Product and Service Support Teams Servicing Metro Washington Customers
PRINCE GEORGE'S COUNTY, Md., Dec. 12 - Comcast today announced plans to build out a 92,000-square-foot, 500-seat regional call center in Largo, Md. at 1301 McCormick Drive. The new call center will primarily house customer service agents who will provide technical support for Comcast High-Speed Internet (CHSI), Comcast Digital Voice (CDV) and various advanced video products. Comcast currently employs more than 4,000 local employees throughout the Region, supporting the company's 1.1 million Potomac Region customers.
"Comcast's expansion will have a significant impact on Maryland's economy," said Governor Martin O'Malley. "But more than that, Comcast and its more than 4,200 Maryland employees are actively engaged in our communities through local grants, sponsorships, scholarships and volunteerism. We look forward to Comcast's continued growth and success in Maryland."
The State will provide a $500,000 loan through the Maryland Economic Development Assistance Fund (MEDAF), and the County has pledged $50,000. The State and County funds will assist Comcast with tenant improvements, fixtures and equipment in the new location.
The space will feature state-of-the-art technology and a host of employee- oriented amenities including an exercise center, auditorium, break rooms, training/meeting facilities and on-site parking. The call center will be located just off I-495 and metro accessible, convenient to a host of shopping, restaurants and entertainment venues. Jones Lang LaSalle represented Comcast in the real estate aspects of the transaction, and Comcast expects to have its first employees situated in the facility by the first quarter of 2008. A grand opening event is also slated to take place during that timeframe.
"2007 was a milestone year for Comcast, and we are already gearing up for growth in 2008 across every product and service we offer," said Curt Pendleton, regional senior vice president for Comcast's Potomac Region. "Our new Largo call center will help us deliver an improved customer experience and we will be recruiting across the Region to expand our team with employees who share a passion for delivering great customer service."
The Largo call center joins Comcast's other Regional facilities including call centers in Rockville, Md.; Silver Spring, Md.; Washington, DC and Manassas, Va. Comcast credits its expansion to growth in all aspects of its business, with an emphasis on the Triple Play bundle of video, high-speed Internet and residential phone service.
Comcast offers extensive career-path options along with competitive pay, medical, dental and prescription benefits, retirement investment options, and free and discounted Comcast services. Applicants can learn more about specific positions at a number of upcoming area career fairs and are encouraged to review job profiles and opportunities at www.comcast.com, where they can also apply for positions online.
Locally, Comcast delivers video, high speed internet and residential phone services over its advanced fiber optic network, which is capable of continuing to deliver increased speeds, more programming and high-definition (HDTV) choices, and advanced services like caller ID to the TV. Today, Comcast offers High Speed Internet speeds of up to 16 mpbs throughout most of its footprint, and delivers hundreds of High Definition viewing choices and nearly 10,000 Video ON DEMAND offerings, including exclusive "Get Local" programs and public services tailored to local residents.
About Comcast
Headquartered in Philadelphia, Comcast Cable is a division of Comcast Corporation (http://www.comcast.com/), the nation's leading provider of cable, entertainment and communications products and services. With 24.2 million cable customers, 12.9 million high-speed Internet customers and 4.1 million voice customers, Comcast is principally involved in the development, management and operation of broadband cable systems and in the delivery of programming content.
Comcast's Eastern Division serves almost 5.4 million customers along the New York to DC corridor, including New Jersey, Pennsylvania, Delaware, Maryland, Washington, DC, Virginia and North Carolina. The Eastern Division also founded and manages CN8, The Comcast Network, one of the nation's largest and most honored regional 24-hour diversified television networks, seen by more than nine million homes on the East Coast. The Eastern Division employs approximately 18,000 people and is based in Oaks, Pennsylvania.
About Maryland Department of Business and Economic Development
The Maryland Department of Business and Economic Development's mission is to attract new businesses, stimulate private investment and create jobs, encourage the expansion and retention of existing companies and provide businesses in Maryland with workforce training and financial assistance. The department promotes the State's many economic advantages and markets local products and services at home and abroad to spur economic development, international trade and tourism. Because they are a major economic generator, the department also supports the arts, film production, sports and other special events.
For more information, visit www.choosemaryland.org.
Source: Comcast Cable
CONTACT: Jaye Linnen of Comcast, +1-301-625-3512, jaye_linnen@cable.comcast.com;
Karen Glenn Hood of DBED, +1-410-767-6318, kglenn@choosemaryland.org, for Comcast
Web site: www.comcast.com/
http://www.choosemaryland.org/
