ClickSoftware and HCL AXON Announce Global Partnership


Global partnership agreement with HCL AXON, the world's largest dedicated SAP Services partner, further extends the vertical sector expertise for implementations of the SAP Workforce Scheduling and Optimization application by ClickSoftware

BURLINGTON, Mass., Nov. 17, 2010 - ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated workforce management and optimization solutions for the service industry, today announced that it has entered into a Global Partnership with HCL AXON, a division of HCL Technologies and a provider of business transformation consulting services through the innovative implementation and support of SAP applications. The agreement will draw upon the strengths of each company to provide outstanding workforce management solutions to some of the world's largest companies.

HCL AXON will provide business transformation consultancy across the service supply chain, including high-level business consulting, design, implementation and support to organizations that have selected the SAP Workforce Scheduling and Optimization application by ClickSoftware. The partners will initially work together on joint sales opportunities in key target industries including utilities, travel, insurance, oil & gas and defence & aerospace sectors.

This latest announcement represents the continuation of a strong trend for ClickSoftware in 2010 with many of the major systems integrators building sales and delivery capabilities around ClickSoftware's ServiceOptimization Suite. HCL AXON, which has 4,500 SAP consultants, provides considerable resource and expertise to ensure that joint customers are able to rapidly realize a strong return on investment from the solution.

"Workforce management technology is the best means for large service based organizations to improve delivery to clients and optimize productivity in the field. At a strategic level it strikes at the heart of competitive advantage and that is why we wanted to work with the market leader in this space, which we firmly believe to be ClickSoftware," commented Andrew Jornod, Vice President at HCL AXON.

"We are delighted to have formalized our partnership with HCL AXON. This agreement will benefit everyone, our clients, HCL AXON and ClickSoftware. There is a huge sales opportunity. HCL AXON has a long list of prestigious clients and their impressive business transformation services will quickly scale to meet the needs of the worlds largest and most complex companies. As important, customers will have a choice when coming to implement the SAP WS&O solution. This, in the long term, will translate to higher standards of implementation services and reduced risk to our customers," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware.

About HCL AXON

HCL AXON is a business transformation consultancy that designs, implements and supports solutions that address complex business issues faced by large organizations who have selected SAP as their strategic enterprise platform.

The organization is a wholly owned subsidiary of HCL EAS Ltd., founded on 15th December 2008 after the reverse merger of AXON Group plc and the HCL SAP practice.

HCL AXON offers full SAP lifecycle services including Business Consulting, Solutions Implementation, Application Management, Blue ocean upgrades and Integration Services. The combination of AXON's strong transformation, process consulting and implementation capabilities and HCL's proven application and infrastructure capabilities has produced an organization unrivalled in the marketplace. The integrated global SAP services force is focused on improving customers' performance through the delivery of cost reduction programmes, business process improvement, shared service centers, top-down information strategies, executive coaching and leadership development.

About ClickSoftware

ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.

As the pioneers of the 'W6' concept more than 20 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage over 200,000 resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit www.clicksoftware.com. Follow us on Twitter.

SOURCE ClickSoftware Technologies Ltd

CONTACT:

Melissa Banaszak,

+1-781-272 5903 Ext: 2272,

melissa.banaszak@clicksoftware.com,

or

Dan Carlson,

Corporate Ink,

+1-617-969-9192,

dcarlson@corporateink.com

Web Site: www.clicksoftware.com

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