Citect Becomes First Australian Company to Gain Prestigious Support Center Practices (SCP) Certification


Certification Recognizes Citect for Delivering Top Quality Support

Sydney, Australia - Citect, a global performance improvement solutions provider, announced today that it has become the first Australian-owned company to achieve certification under the prestigious Support Center Practices (SCP) Certification program. Citect achieved certification after an extensive audit of their Sydney-based, global customer support center. SCP Certification quantifies the effectiveness of customer support based upon a stringent set of performance standards and represents best practices in the industry.

"Citect sees providing high quality support to our global customers as a top priority and has become SCP Certified as a demonstration of our commitment and to ensure we are delivering the highest levels of service and support to our customers", said James Cowie, Citect Director, Global S-Business.

SCP Certification, the internationally recognized standard created by a consortium of leading technology companies and Service Strategies Corp., defines best practices for delivering world-class technology support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of approximately 100 business elements defined in the program. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits.

During the SCP audit it was clear that Citect Customer Support is assiduously attentive to customer requirements. Information and knowledge are shared openly within Citect to facilitate timely, accurate and informed responses to customer support requests", said Jerry Concannon, Service Strategies Corporation.

Citect joins the ranks of over 200 leading technology companies around the world, that have achieved the prestigious and sought-after SCP Certification, including Nokia, EMC and Xerox Corporation amongst others.

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About Citect
Citect is the leading, independent global provider of industrial automation, real-time intelligence, and next generation manufacturing execution systems (MES). Leveraging open technologies, CitectHMI/SCADA and Ampla connect to multiple plant and business systems. Our products are complemented by professional services, customer support and training, and sold in numerous industries including mining, metals, food and beverage, manufacturing, facilities, water, gas pipelines, power distribution and pharmaceuticals. Citect is headquartered in Sydney Australia, has 19 offices in Oceania, South-East Asia, China and Japan, North and South America, Europe, Africa and the Middle-East, and its products are distributed in more than 50 countries worldwide. Please visit www.citect.com for further information.

About Support Center Practices (SCP) Certification
The Support Center Practices (SCP) Certification program was developed to address service quality issues that affect the rapidly growing technology support industry. A consortium of forty sponsor companies created the program along with Service Strategies Corporation. These companies contributed their insight and perspective into defining the key elements required for delivering World Class support. Service Strategies Corporation is responsible for administering the SCP Certification program and conducting on-site certification audits. For more information about SCP Certification, contact Service Strategies Corporation at 858.674.4864, toll free in North America 800.552.3058, email info@servicestrategies.com or visit www.scpcertification.com.

Press Contacts:
Heather Mantell, Marketing Communications Manager, Citect Corporation
Tel : +61 2 9496 7368 Fax : +61 2 9496 7399 heather.mantell@citect.com

Michelle Horner, Chief Marketing Officer, Citect Corporation
Tel: +61 2 9496 7440 Fax: +61 2 9496 7399 michelle.horner@citect.com

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