Bruker AXS Expands Service Group to Meet Increased Customer Demand and to Provide Additional Support Capabilities
MADISON, Wisc.-- Bruker AXS Inc., a leading global provider of advanced X-ray solutions for industrial analysis, life science and advanced materials research, announces today that, in response to a dramatic increase in sales, its customer support departments across the globe are being expanded to meet current and future demands for after-market support.
To meet these challenges, Bruker AXS has increased the number of its support engineers by more than 30 percent. "This is an exciting time and the addition of personnel will ensure that we are able to meet our increasing customer demands," notes Kline Wilkins, Sr. Vice President Global Operations at Bruker AXS. "Most of the employees that have been added already are experienced with analytical X-ray instrumentation, and several have advanced science degrees. This additional staffing will give our customers increased access to support for hardware, software, and applications questions related to their X-ray systems."
Larry Hanright, a well-known specialist with more than 20 years of experience in the support of analytical X-ray systems for biological diffraction, has joined Bruker AXS as part of this initiative. He added: "I am delighted to join Bruker AXS. Their products and people are truly outstanding, and I am looking forward to help Bruker build an even stronger and more responsive service organization."
Globally, Bruker AXS has continued to invest in expanding its presence by establishing new subsidiaries in Poland, Korea and India, along with a major expansion of its operations in China. These new or expanded offices will provide additional distribution points and dedicated regional support. Combined with this expansion, Bruker AXS has streamlined and consolidated spare part operations, which will provide for more efficient global distribution. "This is especially important for the support of our process customers (cement, steel, semiconductor manufacturing, etc.), who typically require next day parts shipment to keep their operations running with the maximum possible uptime," says Günter Münninghoff, Director of Customer Support for Bruker AXS GmbH in Karlsruhe, Germany.
To further enhance support for process customers, the 24/7/365 process support program that has been in place in North America since 2001 will be deployed globally. This service level includes a guarantee of round-the-clock phone support and expedited onsite service. Combined with advanced web-based diagnostic tools, including D8 Service Tools(TM), S4 Service Tools(TM), and WebEx® connectivity, Bruker AXS personnel can now provide world class support anytime and essentially anywhere.
ABOUT BRUKER BIOSCIENCES
Bruker BioSciences Corporation in Billerica, Massachusetts is the parent company of Bruker AXS Inc., Bruker Daltonics Inc. and Bruker Optics, Inc. Bruker AXS is a leading developer and provider of life science, materials research and industrial X-ray analysis tools and spark-OES tools. Bruker Daltonics is a leading developer and provider of innovative life science tools based on mass spectrometry, and also offers a broad line of chemical, biological, radiological and nuclear (CBRN) detection products for homeland security. Bruker Optics is a leading developer, manufacturer and provider of research, analytical and process analysis instruments and solutions based on infrared and Raman molecular spectroscopy technology. For more information, please visit www.bruker-biosciences.com
Contacts
Bruker BioSciences Corporation
Michael Willett,
Investor and Public Relations Officer,
Tel: (978) 663-3660, ext. 1411
Email: Michael.Willett@bruker.com
