Bayer MaterialScience LLC CEO Greg Babe to Give Keynote Address at American Society for Quality Conference
The effects of perfect orders and no-touch processes on customer-employee relations
Pittsburgh, May 2, 2008 -- Bayer MaterialScience LLC (BMS) President and CEO Gregory S. Babe will deliver a keynote address at the upcoming American Society for Quality's (ASQ) World Conference on Quality and Improvement. The conference will be held May 5 -7, in Houston.
In his speech, "The New Untouchables: How Perfect Orders and No-Touch Processes Can Change the Game," Babe will highlight BMS's progress toward its ambitious goal of achieving perfect orders - without human intervention - 100 percent of the time.
"The ASQ is the world's leading membership organization devoted to quality, and BMS shares the ASQ's ongoing quest for quality," says Babe. "So, naturally I'm pleased to be able to share a Bayer quality success story with the hope that other companies can profit from our example, and begin to discover those rewards themselves."
Babe's speech will describe BMS's 'no touch' process for customer orders, involving no human intervention. The 'no touch' method not only lowers internal costs for the company, but also improves accuracy.
Babe will explain how this all-encompassing approach to quality is helping to move quality into the management mainstream by focusing on the customer rather than "fixing" the process. This perception shift translates into improved order accuracy, while also motivating employees to meet customers' needs. The outcome, as Babe reinforces, benefits the business and the customer.
Bayer MaterialScience LLC is one of the leading producers of polymers and high-performance plastics in North America and is part of the global Bayer MaterialScience business with nearly 15,400 employees at 30 sites around the world and 2007 sales of 10.4 billion euros. Business activities are focused on the manufacture of high-tech polymer materials and the development of innovative solutions for products used in many areas of daily life. The main segments served are the automotive, electrical and electronics, construction, medical, and sports and leisure industries. Our inorganic basic chemicals unit produces chlorine and related essential products for the chemicals industry. Let us give life to your vision. Let us give life to your vision. Bayer MaterialScience - Where VisionWorks.
Bayer Corporation, headquartered in Pittsburgh, is a subsidiary of Bayer AG, an international health care, nutrition and high-tech materials group based in Leverkusen, Germany. In North America, Bayer had 2007 net sales of 8.1 billion euros and employed 16,800 at year end. Bayer's three subgroups, Bayer HealthCare, Bayer CropScience and Bayer MaterialScience, improve people's lives through a broad range of essential products that help diagnose, prevent and treat diseases; protect crops and enhance yields; and advance automobile safety and durability.
Contact:
Bill Allan, Phone: 412-777-5200
E-mail: Bill.Allan@bayerbms.com
For more information about Bayer, call 1-800-662-2927, e-mail naftainfo@bayerbms.com or visit www.bayermaterialsciencenafta.com.
For more information about the American Society for Quality, call 1-800-248-1946, e-mail help@asq.org or visit www.asq.org.
