June 27, 2008
Call center serves as a one-stop 24/7 resource for emergency support
Atlas Copco Compressors LLC launched in June a national emergency service hotline that provides customers in the United States with a single, toll-free resource for compressor related emergency service needs.
The Atlas Copco Emergency Service Hotline will operate 24 hours a day, 365 days a year in order to increase service levels and convenience for all domestic customers. The new hotline replaces local toll-free numbers: (877) 2 GET ATLAS COPCO, or 877-243-8285.
"With three-shift manufacturing and facilities operating around the clock, we are aligning our emergency service operations with our customers' schedules - 24 hours a day, seven days a week," said Mike Iacino, vice president for compressor service in the USA for Atlas Copco. "This latest upgrade to our unrivalled aftermarket service offering ensures a greater peace of mind for our customers."
The Atlas Copco Emergency Service Hotline was created primarily to answer after hour emergency service calls. During normal business hours, customer calls to the hotline will be properly routed to the appropriate customer center or employee.
Customer calls to the hotline after hours will be answered by an Atlas Copco agent who will ask the customer to describe their emergency situation. The Atlas Copco agent will work to connect the customer with the appropriate local Atlas Copco support staff within 20 minutes. In non-emergency situations, the customer will be contacted early the next business day by a local Atlas Copco representative.
"The Atlas Copco Emergency Service Hotline has been created in an effort to deliver the highest degree of service to our valued customers and to promote Atlas Copco's tagline, 'First in Mind. First in Choice,'" added Iacino.
The new Atlas Copco Emergency Service Hotline is part of the company's dynamic nationwide service program. To support Atlas Copco's 24/7 service guarantee, the company's service operation encompasses more than 200 regional personnel driving new state of the art service vans, a network of trained regional distributors and more than 20 service locations across the country.
The company's comprehensive service is backed by industry-leading technology. In combination with intelligent, state of the art systems which enable functionality such as remote monitoring to ensure compressors are working to their optimum capacity, communications tools such as SMS messaging also provide the ability to remotely keep customers in touch with their products.
Atlas Copco's service program is dedicated to understanding, anticipating and satisfying every customer's complete service requirements in order to provide maximum efficiency in productivity, while helping to significantly reduce energy consumption and costs. Atlas Copco Compressors North American headquarters are located in Rock Hill, S.C., and Atlas Copco Compressors employs approximately 740 people in the United States.
For more information about the Atlas Copco Emergency Service Hotline contact Allison Renirie at firstname.lastname@example.org or (803) 817-7448.
Atlas Copco is a world leading provider of industrial productivity solutions. The products and services range from compressed air and gas equipment, generators, construction and mining equipment, industrial tools and assembly systems, to related aftermarket and rental. In close cooperation with customers and business partners, and with 135 years of experience, Atlas Copco innovates for superior productivity. Headquartered in Stockholm, Sweden, the Group's global reach spans more than 160 markets. In 2007, Atlas Copco had 33,000 employees and revenues of BSEK 63 (BUSD 10.3). Learn more at www.atlascopco.com.
Atlas Copco's Compressor Technique business area develops, manufactures, markets, and services oil-free and oil-injected stationary air compressors, portable air compressors, gas and process compressors, turbo expanders, electric power generators, air treatment equipment and air management systems. It also offers specialty rental services. It innovates for superior productivity in applications such as manufacturing, construction, and the process industry worldwide. Principal product development and main manufacturing units are in Antwerp, Belgium. More information is available on www.atlascopco.com.