Presentations Explore Energy Efficiency Software's Impact on Energy Savings and Customer Satisfaction
ATLANTA, Oct. 26 -- APOGEE Interactive Inc. is demonstrating today how Internet-based energy efficiency software in use by Nashville Electric Service and Sacramento Municipal Utility District helps consumers save energy and helps the utilities improve customer service at the annual APPA Customer Connections Conference in Anaheim, Calf.
Darlene Lucas, Mid America Account Executive for APOGEE, will co-present with Marietta Rooks, Customer Service Manager for Nashville Electric Service. They'll demonstrate the suite of online tools NES customer service representatives use to zero in on customers' billing questions and provide targeted energy efficiency recommendations. Tom DuBos, Western Region Account Executive for APOGEE, will present the process and online tools used by Sacramento Municipal Utility District's call center to achieve greater "first call resolution" to customer high bill inquiries and attain higher customer satisfaction.
APOGEE Interactive is a leading provider of energy and bill analysis applications to the utility industry. More than 500 investor-owned, cooperative and public power systems currently use APOGEE's customer- and company-facing energy-use analysis tools, call center programs and Web content modules. Lucas and DuBos are frequent utility industry speakers. Earlier this month Lucas addressed the Colorado Utilities Exchange about software tools for making the in-home energy audit process more efficient and DuBos addressed the annual fall conference of the Association of Energy Service Professionals.
American Public Power Association's annual, three-day Customer Connections Conference attracts hundreds of utility professionals each year to learn best practices in customer service, energy services, key accounts and public communications. APPA is the national trade association representing the interests of more than 2,000 community- and state-owned electric utilities that serve 45 million customers across the US.
APOGEE Interactive Inc.
Founded in 1993, APOGEE is a pioneer and leader in energy use analysis software for the utility industry. Its applications reach millions of consumers each day through utility websites, helping them improve their energy use behavior and equipment choices. The company has also developed more than 200 utility websites. APOGEE's wide range of utility clients include Sacramento Municipal Utility District, Nashville Electric Service, Tennessee Valley Authority, Salt River Project, American Electric Power (AEP), Entergy (ETR), Southern Company (SO), Empire District (EDE), Missouri Gas Energy, NOVEC, Jackson EMC, Cobb EMC and more.
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APOGEE Interactive, Inc.
Web Site: www.apogee.net