ABB Introduces Drive Exchange Service Offering to Minimize Unplanned Downtime

FT. Smith, Arkansas, June 15, 2021

Exchange service offering enables end users to get up and running rapidly

ABB’s Drives Service team reduces the impact of unplanned downtime with the Drive Exchange Service offering. Utilizing real-time inventory and a dedicated Exchange program team, ABB can ship a replacement unit within 24 hours of a purchase order receipt. 

The ABB Drives Exchange Service offering is an extension of the Expanded Drives Services offering which includes reconditioning service, preventive maintenance, and standard or premium repair, all of which are performed at ABB’s state-of-the-art, ISO certified Drives Service Workshop in New, Berlin, Wisconsin. All drives are repaired by ABB certified technicians using genuine ABB parts to ensure the drive operates as designed. All work performed is factory tested and backed by at least a one-year warranty. 

All ABB Drives Exchange units will have a 1-year complete drive warranty from date of shipment from ABB. 

“We know that for a customer who is down, every minute is a loss of productivity and profit, possibly even raw materials,” explains Michelle Schwery, Director of Sales and marketing – US Drives Service. “The goal of the Exchange service offering is to get them up and running quickly.”

ABB Drives Service also offers on-site assistance and training through a nation-wide network of field service technicians. All of this is backed by 24/7 customer service and technical support.

Utilizing real-time inventory and a dedicated Exchange program team, ABB can ship a replacement unit within 24 hours of a purchase order receipt.

ABB (NYSE:ABB) is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com 

ABB Motion keeps the world turning, while saving energy every day. Our pioneering drives, motors, generators, traction converters and mechanical power transmission products are driving the low-carbon future for industries, cities, infrastructure and transportation. Through our global presence we are always close to serve our customers. With our products and services we help them optimize energy efficiency, improve safety and reliability and achieve precise control of their applications. abb.com/drives abb.com/motors abb.com/mechanical-power-transmission

For More Information, Please Contact:
Media Relations
Tracy Long
Phone: +1 479.648.5769
Email: tracy.long@us.abb.com