Castel Communications LLC

Software

Arcadia Selects Castel Detect(TM) Voice and Speech Analysis for ARM Business

BUFFALO, N.Y. and READING, Pa.- – Castel Communications, LLC and Arcadia Recovery Bureau (Arcadia) today announced Castel Detect™ as the premier partner to deliver real-time and post-call analytics and alerts to live monitor customer/agent calls across Arcadia's multi-site organization. Processing and managing over $600MM in placements annually, Arcadia's commitment to providing...

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Software

Arcadia Selects Castel Detect(TM) Voice and Speech Analysis for ARM Business

BUFFALO, N.Y. and READING, Pa.Â- – Castel Communications, LLC and Arcadia Recovery Bureau (Arcadia) today announced Castel Detect™ as the premier partner to deliver real-time and post-call analytics and alerts to live monitor customer/agent calls across Arcadia's multi-site organization. Processing and managing over $600MM in placements annually, Arcadia's commitment to providing...

Read More »
Software

Consumer Collection Management, Inc. Selects Castel Connects® Dialer for ARM Healthcare Business

BUFFALO, N.Y. and MARYLAND HEIGHTS, Mo.- — Castel Communications, LLC and Consumer Collection Management, Inc. (CCM) today announced Castel's Dialer and Suite Solution will replace its existing contact center technology. The new platform will provide CCM with a scalable communications platform that will improve performance and maintain compliance. A 35 year veteran in the ARM industry offering...

Read More »
Software

Consumer Collection Management, Inc. Selects Castel Connects-® Dialer for ARM Healthcare Business

BUFFALO, N.Y. and MARYLAND HEIGHTS, Mo.Â- — Castel Communications, LLC and Consumer Collection Management, Inc. (CCM) today announced Castel's Dialer and Suite Solution will replace its existing contact center technology. The new platform will provide CCM with a scalable communications platform that will improve performance and maintain compliance. A 35 year veteran in the ARM industry...

Read More »
Software

Dialer Software helps maximize agent productivity.

Offering solution for focused customer contact campaigns, Castel Connects-® v4.2 provides integral tools for system management and administration. Intuitive GUI allows for quick access to campaign parameters. Users can define schedule and let system manage agents from campaign to campaign, add accounts to projects in real-time without stopping campaign, and change customer reach strategies on...

Read More »
Software

Dialer Software helps maximize agent productivity.

Offering solution for focused customer contact campaigns, Castel ConnectsÂ-® v4.2 provides integral tools for system management and administration. Intuitive GUI allows for quick access to campaign parameters. Users can define schedule and let system manage agents from campaign to campaign, add accounts to projects in real-time without stopping campaign, and change customer reach...

Read More »
Communication Systems & Equipment

Manual Dial Call Center Software ensures compliance.

With Castel CallPoint™, agent selects number to call and software completes full verification against local, state, and federal rules before clearing call for agent to take action, assuring strict compliance adherence. Program is available with digital voice recording, voice and speech analysis, and real-time business intelligence center. It can track agent productivity, prioritize inbound...

Read More »
Communication Systems & Equipment

Manual Dial Call Center Software ensures compliance.

With Castel CallPoint™, agent selects number to call and software completes full verification against local, state, and federal rules before clearing call for agent to take action, assuring strict compliance adherence. Program is available with digital voice recording, voice and speech analysis, and real-time business intelligence center. It can track agent productivity, prioritize inbound...

Read More »
Software

Voice and Speech Analysis Software features audit console.

Part of Castel Detect™ Voice and Speech Analysis Solution, Audit Console optimizes evaluation, coaching, and auditing by providing intelligent information at close of conversation. Program can automatically identify any system-generated event that includes particular emotion detected, absence or presence of word/phrase by agent or customer, or combination of system identified events. Audit...

Read More »
Software

Voice and Speech Analysis Software features audit console.

Part of Castel Detect™ Voice and Speech Analysis Solution, Audit Console optimizes evaluation, coaching, and auditing by providing intelligent information at close of conversation. Program can automatically identify any system-generated event that includes particular emotion detected, absence or presence of word/phrase by agent or customer, or combination of system identified events. Audit...

Read More »
Software

Arcadia Selects Castel Detect(TM) Voice and Speech Analysis for ARM Business

BUFFALO, N.Y. and READING, Pa.- – Castel Communications, LLC and Arcadia Recovery Bureau (Arcadia) today announced Castel Detect™ as the premier partner to deliver real-time and post-call analytics and alerts to live monitor customer/agent calls across Arcadia's multi-site organization. Processing and managing over $600MM in placements annually, Arcadia's commitment to providing...

Read More »
Software

Arcadia Selects Castel Detect(TM) Voice and Speech Analysis for ARM Business

BUFFALO, N.Y. and READING, Pa.Â- – Castel Communications, LLC and Arcadia Recovery Bureau (Arcadia) today announced Castel Detect™ as the premier partner to deliver real-time and post-call analytics and alerts to live monitor customer/agent calls across Arcadia's multi-site organization. Processing and managing over $600MM in placements annually, Arcadia's commitment to providing...

Read More »
Software

Consumer Collection Management, Inc. Selects Castel Connects® Dialer for ARM Healthcare Business

BUFFALO, N.Y. and MARYLAND HEIGHTS, Mo.- — Castel Communications, LLC and Consumer Collection Management, Inc. (CCM) today announced Castel's Dialer and Suite Solution will replace its existing contact center technology. The new platform will provide CCM with a scalable communications platform that will improve performance and maintain compliance. A 35 year veteran in the ARM industry offering...

Read More »
Software

Consumer Collection Management, Inc. Selects Castel Connects-® Dialer for ARM Healthcare Business

BUFFALO, N.Y. and MARYLAND HEIGHTS, Mo.Â- — Castel Communications, LLC and Consumer Collection Management, Inc. (CCM) today announced Castel's Dialer and Suite Solution will replace its existing contact center technology. The new platform will provide CCM with a scalable communications platform that will improve performance and maintain compliance. A 35 year veteran in the ARM industry...

Read More »
Software

Dialer Software helps maximize agent productivity.

Offering solution for focused customer contact campaigns, Castel Connects-® v4.2 provides integral tools for system management and administration. Intuitive GUI allows for quick access to campaign parameters. Users can define schedule and let system manage agents from campaign to campaign, add accounts to projects in real-time without stopping campaign, and change customer reach strategies on...

Read More »
Software

Dialer Software helps maximize agent productivity.

Offering solution for focused customer contact campaigns, Castel ConnectsÂ-® v4.2 provides integral tools for system management and administration. Intuitive GUI allows for quick access to campaign parameters. Users can define schedule and let system manage agents from campaign to campaign, add accounts to projects in real-time without stopping campaign, and change customer reach...

Read More »
Communication Systems & Equipment

Manual Dial Call Center Software ensures compliance.

With Castel CallPoint™, agent selects number to call and software completes full verification against local, state, and federal rules before clearing call for agent to take action, assuring strict compliance adherence. Program is available with digital voice recording, voice and speech analysis, and real-time business intelligence center. It can track agent productivity, prioritize inbound...

Read More »
Communication Systems & Equipment

Manual Dial Call Center Software ensures compliance.

With Castel CallPoint™, agent selects number to call and software completes full verification against local, state, and federal rules before clearing call for agent to take action, assuring strict compliance adherence. Program is available with digital voice recording, voice and speech analysis, and real-time business intelligence center. It can track agent productivity, prioritize inbound...

Read More »
Software

Voice and Speech Analysis Software features audit console.

Part of Castel Detect™ Voice and Speech Analysis Solution, Audit Console optimizes evaluation, coaching, and auditing by providing intelligent information at close of conversation. Program can automatically identify any system-generated event that includes particular emotion detected, absence or presence of word/phrase by agent or customer, or combination of system identified events. Audit...

Read More »
Software

Voice and Speech Analysis Software features audit console.

Part of Castel Detect™ Voice and Speech Analysis Solution, Audit Console optimizes evaluation, coaching, and auditing by providing intelligent information at close of conversation. Program can automatically identify any system-generated event that includes particular emotion detected, absence or presence of word/phrase by agent or customer, or combination of system identified events. Audit...

Read More »

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