Genticity, Inc.
Suite 405
Charlottetown, PE C1E CAN
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Software delivers business intelligence to Contact Center.
Powered by DataJungle, Customer1 Reporting Matrix combines reporting, analysis, scorecards, and performance monitoring. It is designed to extend business intelligence to all levels of Contact Center and Enterprise, while minimizing demand on information technology resources. Call Center Managers, Supervisors, Directors, and Enterprise Management can create their own dashboards from multiple data...
Read More »Software provides web-based contact center solution.
Suited for inbound, outbound, and blended multi-channel contact centers, Customer1 v2.3 consolidates customer interaction and experience management as well as contact center performance management in one web-based platform. Agent Dashboard real-time intelligence tool provides performance management and metrics, while Administrative Interface lets users manage scripting, knowledge base content,...
Read More »Genticity Welcomes Dan Derin as President U.S. Operations
Charlottetown, PEI - September 8, 2006 - Software development firm Genticity Inc. is pleased to announce the appointment of Dan Derin as President of U.S. Operations. With more than 25 years in the software industry, Derin has a broad range of experience in the areas of sales and marketing, consulting, and business development. He comes to Genticity from Jacada, Inc., where most recently he...
Read More »Diamond Municipal Solutions and Genticity, Inc. form strategic partnership to deliver 311 solutions
Charlottetown, PE - November 10, 2005 - Today at the Red River Valley Government Summit hosted on the Microsoft Campus, Genticity, a leader in providing inbound, outbound and blended Client Interaction Management Solutions to the Contact Center industry and Diamond Municipal Solutions, a leading provider of Microsoft based revenue and financial management solutions for local governments,...
Read More »Genticity Selected by Microsoft as a Finalist for the 2005 Impact Awards
Charlottetown - October 13, 2005 - Genticity, Inc. has been selected as one of 2 finalists for this year's prestigious Microsoft Impact Awards. Chosen in the Platform Value Award category, Genticity has been recognized as offering one of the top solutions of the year, based on providing business value to customers. Genticity's product Customer1(TM) is a browser-based, highly flexible and...
Read More »Software delivers business intelligence to Contact Center.
Powered by DataJungle, Customer1 Reporting Matrix combines reporting, analysis, scorecards, and performance monitoring. It is designed to extend business intelligence to all levels of Contact Center and Enterprise, while minimizing demand on information technology resources. Call Center Managers, Supervisors, Directors, and Enterprise Management can create their own dashboards from multiple data...
Read More »Software provides web-based contact center solution.
Suited for inbound, outbound, and blended multi-channel contact centers, Customer1 v2.3 consolidates customer interaction and experience management as well as contact center performance management in one web-based platform. Agent Dashboard real-time intelligence tool provides performance management and metrics, while Administrative Interface lets users manage scripting, knowledge base content,...
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