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CEM Software helps manage customer feedback.
Combining customer surveying, mystery shopping, and live agent support, Online Knowledge Management Console Enterprise Edition allows multi-unit organizations to run CEM (customer experience management) programs in parallel on continuous basis. It compares and contrasts subjective customer voice with objective mystery shop, giving CEM viewpoint within single application. Software is available as...
Read More »CEM Software helps manage customer feedback.
Combining customer surveying, mystery shopping, and live agent support, Online Knowledge Management Console Enterprise Edition allows multi-unit organizations to run CEM (customer experience management) programs in parallel on continuous basis. It compares and contrasts subjective customer voice with objective mystery shop, giving CEM viewpoint within single application. Software is available as...
Read More »