HDI
Colorado Springs, CO 80903
Share:
HDI-® Announces Three New and Revised Certification Offerings for IT Service and Support Professionals
New HDI Support Center Director Certification, Online Delivery of HDI Support Center Analyst Certification Training and HDI Knowledge Management Foundations: KCSÃ-® Principles Certification LAS VEGAS, May 1 / -- HDIÃ-® (http://www.thinkhdi.com/), the world's largest membership association for help desk, IT service and support professionals and the premier certification body for the...
Read More »Reporting Service provides customer satisfaction data.
HDI-CSI survey and reporting service offers IT support centers secure, robust, and statistically valid customer satisfaction measurement data. Support centers' call tracking/incident management software transmits data to HDI-CSI for each service event. Survey request email with hyperlink allows recipient to answer survey via their browser. Benchmarking capabilities heighten awareness of customer...
Read More »HDI announces award winners at HDI 2013 Conference & Expo.
HDI announced successful wrap-up of the 23rd HDI Annual Conference & Expo, which targetedÃ- the technical service and support industry and attracted more than 2,300 attendees from all over the world. HDI's award lineup included HDI Analyst of the Year and Manager of the Year Awards; HDI Team Excellence Awards; and HDI Desktop Support Technician of the Year Award. HDI also presented the Ron...
Read More »HDI Announces Keynotes for its 2012 Conference and Expo.
Keynotes have been announced for HDI 2012 Conference and Expo. They include Lou Holtz, NCAA football coach, and Dr. Michio Kaku, theoretical physicist and host of Science Channel's Sci Fi Science. Lineup also features business consultant and author Joe Calloway, dancer Li Cunxin, organizational therapist Connie Podesta, and Showtime comedian Steve Rizzo. As noted by HDI's Michelle Frilow,...
Read More »HDI launches 14th annual IT technical support survey.
HDI has issued call for participation for 2011 HDI Support Center Practices & Salary Survey, with deadline for participation of July 8, 2011. Survey researches IT support operations and gauges industry movement in areas such as incident management, framework adoption, outsourcing trends, staff training, performance metrics, customer satisfaction ratings, and salaries. Performance metrics...
Read More »HDI announces industry award winners.
During HDI Annual Conference and Expo, HDI presented industry awards to honor individuals and teams for IT service and technical support excellence. Recipients included Elio Irizarry of Visiting Nurse Service of NY for Analyst of the Year; George Reichert of Parker Hannifin for Manager of the Year; Tehnicsource and Volkswagen Group of America for Team Excellence Awards; and Katherine Spencer Lee...
Read More »HDI launches certification and training program in India.
HDI conducted its inaugural HDI Support Center Director certification and training program in Bangalore, India, in partnership with QAI. Event was attended by 13 senior management professionals from IT service support organizations, banking majors, and technical support organizations. Training reviewed crucial topics like executive leadership, business planning and strategy, support center...
Read More »UBM TechWeb's HDI Launches the HDI Desktop Support Manager Certification Program; Three-Day Course to Be Offered Across the United States Beginning in November
COLORADO SPRINGS, Colo. -- HDI (http://www.thinkhdi.com/), a global association for IT service and technical support professionals and the premier certification body for the industry, today announced the release of the HDI Desktop Support Manager certification program. The HDI Desktop Support Manager certification verifies that desktop support managers possess the knowledge of best and common...
Read More »Emerging Technical Support Products and Services to Launch at CMP's HDI 2008 World Conference
More than 90 industry leaders feature out of the ordinary products and services COLORADO SPRINGS, Colo., Feb. 20 /- CMP's HDI (http://www.thinkhdi.com/), the world's largest membership association for IT service and support professionals and the premier certification body for the industry, announced that more than 90 leading companies will exhibit, and many will launch new products and services...
Read More »Technical Service and Support's Premier Conference and Expo, HDI 2008 to Be Held March 9-12, 2008 in Dallas, Tex.
COLORADO SPRINGS, Colo., Dec. 19 -- HDI ( http://www.thinkhdi.com/ ), the world's largest IT service and support membership association and the industry's premier training and certification body, today announced the premier event for the technical support industry, the HDI 2008 Conference & Expo: Reach Beyond the Ordinary ( http://www.thinkhdi.com/hdi2008 ). More than 3,000 customer and IT...
Read More »HDI forms alliances with European companies.
HDI has announced that its parent company, Think Service, Inc., has contracted with the Help Desk Institute Nordic Oy, the Nordic Institute for Professionals AB/Support Services Institute, and Normacom/HDI Eastern Europe. Through the alliances, all 3 companies will offer HDI Certification and training courses for IT support professionals, HDI Support Center Certification, and the HDI Customer...
Read More »HDI Partners with Microsoft to Develop New Generation of Certification
Focus on 'soft' skills to improve quality of IT service and support HDI, the world's largest membership association for IT service and support professionals and the premier certification body for the industry, has announced that it has recently signed an agreement with Microsoft Corporation to develop what Microsoft is calling 'a New Generation of Certification' (NGC). Under the terms of the...
Read More »