Supportsoft, Inc.
Redwood City, CA 94063
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Software provides solution for service desk analysts.
SupportSoft Accelerator integrates support automation technology with BMC's Remedy call tracking interface, allowing service desk analysts to resolve incidents. It enables automatic population of system diagnostic data from user's machine to existing Remedy system and access to problem resolution tools from within Remedy interface. It features single-click-fix SupportActions(TM) that resolve...
Read More »SupportSoft Broadband Installation Solution Selected as Finalist for Prestigious IEC InfoVision Award
SupportSoft SmartAccess(TM) Software Honored in Association with Broadband World Forum Asia REDWOOD CITY, Calif., April 23 - SupportSoft, Inc. (NASDAQ:SPRT), a leading provider of software and services that automate the resolution of technology problems, today announced that its SmartAccess software has been selected by the International Engineering Consortium (IEC) as a finalist for its...
Read More »E-Mail Software is suited for customer service personnel.
EmailAssist(TM) integrates into SupportSoft Intelligent Assistance Suite(TM) to combine email and chat functionality into single view. Product provides information about user's problem resolution history, and helps analysts access automated resolutions, auto-suggested templates, and customer self-service links. Featuring automatic e-mail assignment, software also includes dashboard which enables...
Read More »Software provides solution for service desk analysts.
SupportSoft Accelerator integrates support automation technology with BMC's Remedy call tracking interface, allowing service desk analysts to resolve incidents. It enables automatic population of system diagnostic data from user's machine to existing Remedy system and access to problem resolution tools from within Remedy interface. It features single-click-fix SupportActions(TM) that resolve...
Read More »SupportSoft Broadband Installation Solution Selected as Finalist for Prestigious IEC InfoVision Award
SupportSoft SmartAccess(TM) Software Honored in Association with Broadband World Forum Asia REDWOOD CITY, Calif., April 23 - SupportSoft, Inc. (NASDAQ:SPRT), a leading provider of software and services that automate the resolution of technology problems, today announced that its SmartAccess software has been selected by the International Engineering Consortium (IEC) as a finalist for its...
Read More »SupportSoft to Present at Upcoming Investor Conferences
REDWOOD CITY, Calif., May 8 / -- SupportSoft Inc. announced today that SupportSoft executive management will be presenting at the following upcoming conferences: o The Deutsche Bank 2007 Technology Conference on Tuesday, May 15, 2007 at 10:20am PDT (1:20pm EDT) at The Westin St. Francis, San Francisco; o The Sixth Annual JMP Securities Research Conference on Monday, May 21, 2007 at 2:30pm PDT...
Read More »Modulo Launches Knowledge Base to Automate Compliance with PCI 1.1
Noncompliance With PCI DSS Can Result in Termination of Credit/Debit Card Affiliated Companies NEW YORK, Jan. 18 / -- Modulo Security, specialized in technology for Risk Management, is launching a new knowledge base in Risk Manager(TM), its compliance, risk and knowledge management software application. Developed for organizations that accept credit and debit cards as a form of payment, this new...
Read More »E-Mail Software is suited for customer service personnel.
EmailAssist(TM) integrates into SupportSoft Intelligent Assistance Suite(TM) to combine email and chat functionality into single view. Product provides information about user's problem resolution history, and helps analysts access automated resolutions, auto-suggested templates, and customer self-service links. Featuring automatic e-mail assignment, software also includes dashboard which enables...
Read More »SupportSoft and Thomson Team to Automate IPTV, VoIP and Broadband Connectivity for Faster, Less Costly Consumer Adoption
Companies Demonstrate Integrated Solution for Installation and Ongoing Support of Triple Play Service Delivery MUNICH, Germany, Nov. 29 /PRNewswire-FirstCall/ -- SupportSoft, Inc. (NASDAQ:SPRT), a leading provider of Real-Time Service Management (RTSM(TM)) software, today announced with Thomson, the leading provider of DSL Customer Premises Equipment (CPE) worldwide, the successful integration of...
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