GroupLink Corporation    Bountiful, UT 84010
May 20, 2011 ContactWise CRM Constituent Edition is designed to help government professionals know their constituents and advance their careers. Software tracks legislation and constituent information, generates audit trails of correspondence with constituents, and is capable of segmented and personalized mass correspondence. It is suited for legislative and office personnel as well as other government, operations, economic development officials, and elected officials.

Trunity Inc    Newburyport, MA 01950
May 13, 2011 Trunity Connect allows organizations to establish secure, 2-way communication portal with customers and business partners. Users can collect, share, and organize documents in formats such as .doc, .pdf, .jpeg, .xls, and .mpeg. Companies can also connect with customers via email, surveys, forums, and social media websites like Facebook, LinkedIn, and Twitter. Accessible via Internet browser, product utilizes 128-bit password security encryption, automatic back-up, and redundant storage.

Trunity Inc    Newburyport, MA 01950
May 12, 2011 Customer support solution, Trunity Connect, lets organizations establish secure, 2-way communication portal with customers and business partners. By offering gateway to private, virtual environment, solution allows for file uploads to help troubleshooting, lets companies train/certify business partners, and fosters sharing of best practices. Hosted in secure data centers, SaaS cloud solution offers social media integration and 24/7 access as well as reporting and data analytics.

M5 Networks, Inc.    New York, NY 10011
May 12, 2011 Via Web interface, M5 Replay lets businesses record phone calls and retrieve them. Managed off-site by M5 Networks, recording modes include full-time recording, employee initiated recording, and look back recording. Platform also provides basic features that let employees search for calls by caller name, phone number, time of call, date, or call duration as well as other attributes.

Medallia, Inc.    Menlo Park, CA 94025
May 06, 2011 Medallia Contact Center Experience solution helps contact centers capture customer feedback after every interaction and distributes feedback throughout organizations. Scaling to tens of thousands of users, software tailors user interface and data access to each user's responsibilities. It can trend customer experience data and imports handle time, hold time, and first call resolution from other systems. Product also integrates with other contact center applications.

Bitrix Inc.    Alexandria, VA 22314
May 03, 2011 Bitrix Intranet v10.0 features tools for managing tasks and projects, with efficiency reports for employees, departments, and company. Time management features, CRM system, and document management functions are also included. Individual departments can have separate and customized versions of company intranet, and portal can be distributed among multiple servers for scalability. Software integrates with Microsoft, Google, and Apple products, including Google calendars.

Attensity Group    Palo Alto, CA 94303
Mar 28, 2011 With Telecom Industry Solution, telecom companies can mine customer conversations taking place in social media, email, SMS messages, survey responses, and CRM notes, and use that information to drive business decisions and optimize customer experience. Software includes reports, dashboards, and reusable analytics for buzz analysis, sentiment analysis, new product launch monitoring, marketing campaign tracking, survey analytics, and customer behavior profiles.

ZSL Inc.    Edison, NJ 08820
Mar 22, 2011 Add-on suite for MS Dynamics CRM 2011 is availabile on mobile and Tablet devices powered by Windows® Azure and provides customization, migration, cloud enablement, and application integration. With it, business users can interact and manage customer information through automation of day-to-day sales related processes, preview customer info in MS Outlook client, and utilize QuickBooks-MS Dynamics CRM 2011 integral platform.

AuraPortal    Woburn, MA 01801-7472
Mar 03, 2011 Focused on interoperability, web-based AuraPortal Business Management Platform integrates Content Management, BPM and Business Rules System, Document Management, CRM, and Online Commerce modules. Complete functionality for publishing on web includes announcements, news, articles, documents, videos, and any type of digital content created by company. All stages of content lifecycle are managed without requiring any IT programming.

QAim Ltd    Espoo 02200  Finland
Feb 22, 2011 Focusing on Customer Experience Management, CEM4Mobile for Operators provides statistical analysis for mobile web, applications, and streaming-based services to all mobile content transactions on operators' networks. Companies can analyze interactions between end-users and mobile services, optimize business, and ensure successful customer relations. With CEM4Mobile, customers can understand mobile users' behavior, handset capabilities, location, values, and opinions as well as market trends.

Microsoft Corp.    Redmond, WA 98052-6399
Feb 18, 2011 With single multitenant codebase across cloud and on-premises deployment models, Microsoft Dynamics CRM 2011 delivers Power of Productivity to sales, service, and marketing organizations. Program provides native Microsoft Outlook client, browser-based and mobile access, and inline business intelligence for performance and goal management. Software enables connected experiences through Windows Azure interoperability, contextual SharePoint capabilities, and Microsoft Dynamics Marketplace.

Best Practices Benchmarking & Consulting    Durham, NC 27701
Feb 09, 2011 Comprising comprehensive database, report, and solution services, Sales Management Excellence Services provide sales managers with information they need to succeed. Services connect leaders across different functional areas to benchmarking and networking solutions to address mission-critical issues relative to their roles. For leaders in biopharma industry, services deliver actionable insights around recruiting and training programs, evolving role of DM, and sales operations effectiveness.

NexJ Systems Inc    Toronto M2P 1N6  Canada
Feb 02, 2011 NexJ Contact for Finance v3.1 reduces time and errors via New Account Opening Wizard, which simplifies establishment of new accounts via automatic form population and additional information capture guidance. Also, forms packages are automatically generated for customer, and advisors can immediately print, save, and email package to customers. Additional features, such as Meeting Briefing Book and Team Schedules, accelerate meeting preparation and scheduling.

Attensity Group    Palo Alto, CA 94303
Jan 26, 2011 Enabling rapid analytics on large scale data sets, Attensity Analyze v5.5 with Attensity Data Grid computing system allows enterprises to transform multi-channel customer conversions in emails, web forms, surveys, CRM notes, and social media into actionable insights. As unstructured data grows, program serves as solution to keep data online to quickly look at, analyze, and compare customer data elements over time and in mass quantity.

Jack Henry & Associates    Shawnee Mission, KS 66227
Jan 21, 2011 Biz 2.0 Crossover identifies small business customers using financial institution's consumer online bill payment product but would realize greater benefits from iPay. After automatically tracking transaction volumes and types, solution leverages acquired account insight to deliver communications - banner ads on financial institution's consumer bill pay homepage during user's online session, on interstitial Web pages, or via email correspondence - with integrated enrollment prompt.

Microsoft Corp.    Redmond, WA 98052-6399
Jan 18, 2011 Accessible in 40 markets and 41 languages, Microsoft Dynamics CRM Online, cloud version of Microsoft Dynamics CRM 2011 release enhances productivity of sales, service, and marketing organizations. MS Outlook client, browser-based and mobile access, RoleTailored design, and user personalization promote user adoption, while guided process dialogs, inline BI for performance and goal management, and real-time dashboards provide up-to-date information needed to streamline work processes.

NICE Systems Ltd.    Ra'anana 43107  Israel
Jan 17, 2011 By leveraging real-time desktop analytics for automatically pausing and resuming audio and screen recordings containing sensitive information, NICE SmartCenter's Interaction Recording helps contact centers ensure compliance with requirements of Payment Card Industry Data Security Standards (PCI-DSS) Council. Recorded interaction does not contain sensitive information defined by PCI DSS, and multiple stored recordings can be played back seamlessly and in accordance with original call flow.

ConnectWise, Inc    Tampa, FL 33618
Dec 21, 2010 ConnectWise 2011 synchronizes with Microsoft Outlook and Exchange to include meeting invites, recurring appointments, and support for multi-day schedules. It alerts user when record was last updated by customer rather than other contacts, while color-coding for different correspondence types within tickets and auto-updating of CC field help streamline communications. Software also integrates with Google Calendar and supports international date, time, and currencies on iPhone and Android.

Assistance Software    Chicago, IL 60601
Dec 13, 2010 Based on Microsoft Dynamics CRM xRM application development framework, Assistance PSA extends standard CRM functionality with project management, resource planning, time and expense registration, invoice capabilities, and Microsoft SharePoint. Complete system streamlines front office business processes, connects various divisions of organization, and integrates all relevant information.

Jetnet Corporation    Sewickley, PA 15143
Dec 07, 2010 Designed for JETNET Evolution customers, JETNET Customer Relationship Management provides access to JETNET's entire database of aviation contacts and aircraft, and allows subscribers to add their own contact records, notes, action items, and other CRM data. Application is Web-based, enabling information to be shared with staff regardless of location. Since each subscriber's CRM is hosted separately, there is no risk of competitors having access to proprietary information.