Unipress Software Inc.    Edison, NJ 08817
Jul 25, 2003 FootPrints v6.0 enables organizations to link help desk and external customer support operations powered by FootPrints v6.0 with third-party applications and systems using XML/SOAP interface. Features include workflow capabilities, graphical reporting, administrator flashboard, knowledge management, integrated calendar and scheduler, and escalation functions. E-support integrates real-time, web-based remote control and chat tools.

Datasweep Inc.    San Jose, CA 95113 2251
Jun 11, 2003 Complaint Handling(TM) module, part of Datasweep® Advantage(TM) suite, provides closed-loop, disciplined process for identifying, tracking, escalating, and analyzing product-oriented customer complaints while enabling conversion of complaints to corrective actions for rapid resolution. It allows management of real-time alerts and issues, giving manufacturers ability to visualize events as they occur, see trends over time, and proactively address potential events before they occur.

ACCPAC International Inc.    Pleasanton, CA 94566
May 15, 2003 ACCPAC CRM(TM) v5.5 is a complete Internet and wireless customer-relationship management system for small- and mid-size businesses. It provides customization and integration capabilities and supports various operating systems, database platforms, and deployment options. Offerings include inbound and outbound e-mail integration, sales forecasting, key attribute profiling, outbound call management, and customer care functions. E-mail support include Lotus Notes®, Microsoft® Outlook® and Eudora®.

Adapt Software Applications, Inc.    Irvine, CA 92618
May 13, 2003 ADAPTcti enterprise information expediter enables uninhibited access to critical data, while maintaining service, sales, and marketing presence on 24/7 basis. Integrated, pre-built Customer Relationship Management (CRM) and Computer Telephony Integration (CTI) solution bridges phone system with customer and accounting databases, providing intelligent call distribution, outgoing call facilitation, automated help desk, and customer-centric functionality.

Avery Dennison, Fastener Div.    Framingham, MA 01702
Mar 19, 2003 InfoChain Express(TM) supply chain management solution can be used to ensure that offshore vendors generate manifests before goods physically leave factory floor. Meeting C-TPAT requirements, manifests are electronically transmitted to consolidators or carriers for submission to U.S. Customs' Automated Manifest System. Product seamlessly connects trading partners and enables them to exchange and access data in real time, expediting information flow.

PrioSoft    Baltimore, MD 21209
Feb 13, 2003 Priority One Plus includes Contact Management module which offers appointment scheduling, mailing, emailing, and faxing of letters and forms, and reporting. Business Administration module provides complete accounting systems such as quotations, invoices, purchase orders, and job costing. All outputs may be automated, allowing user to incorporate all processes of business. Employee Relations functionality offers estimating, work order project management, and job scheduling capabilities.

DMTI Spatial, Inc.    Markham, ON L3R 9R9
Jan 08, 2003 Address Management Solution combines software and professional client services to consolidate client centric datasets. System scrubs, corrects, updates, and cleanses address data by applying geospatial technology. Unique identifiers are then assigned to create single, accurate, and multi-dimensional views of each customer within an organization's data warehouse.

Ross Systems    Atlanta, GA 30328
Nov 26, 2002 The iRenaissance® Validator is for manufacturing processes and related information. Master action plan, templates, and test scripts complete IQ, OQ, and PQ processes. System defines and thoroughly documents each step to achieve and maintain validation. Suite includes ERP II enterprise resource planning, supply chain management, and customer relationship management applications. Software provides traceability, quality and shelf-life management, and expiration date control.

Front Range Solutions Inc.    Colorado Springs, CO 80920
Nov 26, 2002 With collaboration tools and centralized database, GoldMine® v6.0 Business Contact Manager utilizes built-in Automated Processes(TM) to manage customer attraction and retention efforts. Software includes desktop that configures into active homepage, Opportunity/Project Manager that retreives information from sales pipeline, and XML integration. Calendar and scheduling tools simplify workflow, and built-in Database Back-up and Restore Wizard safeguard stored data.

Azerity    San Jose, CA 95112
Nov 05, 2002 ProChannel Mid-Market offers 4 software bundles for high tech industry. Demand Generation adds speed and efficiency to sales activities. Global Price Management increases closure rates by streamlining fulfillment activities. Channel Management improves margins and channel sales and Compensation Management optimizes staffing levels. Each bundle offers functionality for administration, user management, organization management, Alerts and Notifications, and standard reports.

Performix Technologies Ltd    Burlington, MA 01803
Nov 04, 2002 Emvolve Real Time gives managers real-time operational visibility and control of contact center's performance across multiple sites and multiple functions. Solution integrates critical information from existing systems within contact center, enabling cockpit view of key performance metrics. When performance results drop below pre-defined performance levels, alerts are distributed via e-mail or mobile communication devices.

Front Range Solutions Inc.    Colorado Springs, CO 80920
Oct 23, 2002 HEAT® Service & Support(TM) v7.0 includes Directory Services integration using Lightweight Directory Access Protocol, allowing organizations to access HEAT profile information from common repository. Documents such as maps, schematics, photos, and test files can be linked with customer information. HEAT Plus Call Center companion module allows users to transform service centers into complete customer interaction organizations by integrating communications system with computer telephony functions.

ServicePower    Annapolis, MD 21401
Oct 23, 2002 SERVICEPower v5.1 incorporates architectural advancements to deliver new levels of scalability and performance. System with 32,000 field service technicians supports throughputs of 128,000 jobs/hr. It is supported by Web-based client modules, SERVICEPlanner and SERVICEAnalytics, which support day-to-day planning, operation, and reporting for field service operation. SERVICEMobility allows job details to be dispatched to wireless device using variety of communication technologies.

ISIS Products    Charlotte, NC 28269
Oct 18, 2002 Campaign Manager(TM) can eliminate up to 80% of manual labor involved in creating, producing, distributing, and responding to customer communications. Papyrus Capture is used to extract response information from letters, faxes, e-mails, and call center data. Once information is extracted, Campaign Manager can, in most cases, automatically generate appropriate response to customer. Papyrus FreeForm extracts information from documents that do not follow pre-established format.

Axonom Inc.    Minneapolis, MN 55437
Oct 14, 2002 Powertrak® v6.0 delivers native support for Microsoft Outlook, Microsoft Web technologies, and Microsoft .NET. It allows users to access one vertical solution as well as various add-on modules for advanced marketing, multi-channel sales, technical case management, eCommerce, and partner portals. Powertrak includes Office XP style interfaces and navigation, ability to view and manage personal and business relationships, and availability of hosted solutions for all functions.

Siebel Systems, Inc.    San Mateo, CA 94404
Sep 23, 2002 Siebel v7.5 embeds best practice business processes such as performance management, training, employee self-service, and corporate-wide access to resources, news, and other information. Best practices support sales, marketing, service, and partner and employee relationship management. To provide integration, it supports Web Services, Universal Application Network, SOAP, WSDL, Microsoft .NET, and J2EE-based applications.

Front Range Solutions Inc.    Colorado Springs, CO 80920
Sep 20, 2002 GoldMine® CustomerIQ(TM) enables users to track orders and quotes through back-office ERP system, allows collaboration within sales organization, and reduces duplication of efforts. It provides ability to define, create, and track case/issue with coordinated scheduling through calendar integration. Suitable for discrete manufacturing companies, it uses Microsoft .NET architecture and extensible markup language to enable access to information from any location.

Pfastship Worldwide Logistics    Santa Ana, CA 92705
Aug 15, 2002 Pfastpack(TM) module enables shipping departments to manage what items are being packed in corresponding boxes. It can then process Advanced Ship Notices (ASN), EDI 856 transaction sets, and compliance 128 labels. Pack verification provides line item detail, serialized part number and lot code verification, as well as electronic COD based on carton contents. Items may be scanned or manually keyed as they are packed into boxes.

Freedom Applications Ltd.    Cleveland, OH 44112
Aug 13, 2002 A.M.M.O.(TM) v3.1 fills gap between simple accounting packages and more complicated ERP/MRP systems. It operates on Microsoft(TM) Access and has 8 modules to manage financials; generate purchase, sales, and work orders; store customer/vendor histories and events; track production through shop floor data entry and engineering; generate bills of materials, routers, parts catalogue, and shipping/receiving logs; maintain inventory; and create sales and productivity reports.

Click Commerce, Inc.    Chicago, IL 60601
Jul 05, 2002 Partner Portal v5.0 facilitates online commerce, channel management, and partner relationship management between enterprises, partners and customers. Modules provide multi-tiered relationship management architecture, partner portal framework, and complete commerce applications suite. Software is developed using Microsoft .NET, which simplifies creation of web services to deliver flexible architecture for integrating portal with ERP and business applications.