Elitecore Technologies Ltd.    Ahmedabad 380 006  India
Mar 02, 2012 Capturing 2-sided growth opportunities for content service providers, NetVertex 6.2 Policy Manager identifies and manages QoS, subscriptions, usage, and CDR enrichment for partners that wish to interact with telco user base. Program supports several partner use cases, including exclusive movie promotions in HD for iPad/tablet users, with 15 min. free promo. Also, OTT providers may offer digital advertisers segmented promotions in HD for particular time.

Innovative Enterprises    Newport News, VA 23606
Feb 07, 2012 Streamlining process of screening prospective employees and tenants, VerifIE(TM) determines applicants' past/present employers and salary information in secure, electronic transaction from official state records. Functionality overcomes resume fraud, such as failure to disclose former employers and overstatement of salary, by going directly to official state records instead of relying on applicants to disclose their own employment/salary histories.

GL Communications Inc.    Gaithersburg, MD 20877
Feb 01, 2012 PacketScan(TM) lets user perform host of activities on monitored calls, obtaining exact picture of QOS and adherence to protocol standards for system under test/observation. Used as stand-alone tool or as probe in distributed system with central database as implemented in PacketScanWeb(TM), application includes Triggers and Actions feature for calls of interest analysis; real-time IP traffic capture and monitoring; VOIP call segregation and capture; and collection of statistics about calls.

Walker    Indianapolis, IN 46280
Jan 27, 2012 Available on most mobile phone platforms, Walker Link Mobile gives account managers immediate access to customer feedback, allowing them to be more responsive to customers' needs. User interface includes optimized search capabilities and ability to manage follow-up. With mobile survey, clients can offer surveys specifically formatted for mobile devices, creating another way to collect customer feedback.

Microsoft Corp.    Santa Monica, CA 90404
Jan 18, 2012 Intended for midsize and enterprise retailers, Microsoft Dynamics AX 2012 for Retail features multichannel capabilities, which enable customers to buy, pick up, return, or replace items on their terms. Support for social and mobile commerce means retailers can offer promotions, discounts, or coupons targeted to marketplaces or social networks. With merchandising functionality, unlimited categories and hierarchies are possible for assortment and replenishment to best meet customer demand.

PlumChoice    Billerica, MA 01821
Jan 03, 2012 Designed for IT operations/service desks, PlumChoice Support Services Automation Solution allows administration of support automation for customers on numerous database platforms. Global 2000 organizations and MSPs working within SQL Server environment can leverage visual programming and data mining tools to develop and maintain support content under controlled conditions. Real-time data can be used to create BI reports for proactive improvement of services and products.

Globalization Partners International    McLean, VA 22102
Dec 14, 2011 With RightNow Translation Connector, users of RightNow CX can initiate translation workflows with single click and gain access to array of reports to track and manage global translation projects in over 100 languages, from Arabic to Spanish. Users can request, create, and approve new quotes as well as engage directly with customers in their language through social, web, and contact center experiences.

Bitrix Inc.    Alexandria, VA 22314
Dec 13, 2011 Equipped with mobile version of Intranet, Bitrix Intranet v11.0 uses Activity Stream to display all changes and updates on tasks, work reports, blogs, documents, and photo galleries according to user access rights. Tasks and Project Management tools offer Gantt Chart view, integrated with Reports and Time Management tools, and are also available in Extranet workgroups. With Meetings and Briefings, user can schedule meetings, distribute agenda, approve minutes, and follow-up on decisions.

Acqueon Technologies Inc.    Princeton, NJ 08540
Dec 06, 2011 Powerd by Voxeo's SIP-based Unified Communications Server engine, AiQ 4.0 enables companies to offer numerous next generation communication channels in contact centers, including social media, texting, and chat along with traditional channels of voice and email. CloneMe technology minimizes caller wait time, while universal work assignment engine enables enterprises to service and route customer interactions to correct resources based on context of current and past interaction history.

AMDOCS    Jersey City, NJ 07311
Dec 05, 2011 Targeting mobile service providers, Amdocs Data Experience Solution integrates policy control and charging engine with product catalog and subscriber management functions as well as necessary business support, network interfaces, and preconfigured business processes to deliver out-of-the-box market offers. System supports pay-per-use access to data services, personal usage limit, up-sell capabilities, and common data quota that can be shared across family or enterprise.

Attensity Group    Palo Alto, CA 94303
Nov 18, 2011 Available as add-on module to Attensity Analyze v6.0, Attensity Hospitality Solution enables hotels, resorts, and related businesses to mine unstructured customer conversations in social media, online review sites, surveys, emails, and forums for valuable business insights. Program provides competitive, multi-channel, sentiment, and trend analyses, as well as Net Promoter reports, hotspotting reports, and reports that analyze consumer demand for hotels with sustainability and green initiatives.

Tamarac Inc.    Seattle, WA 98104
Nov 14, 2011 Advisor® Xi integrates dynamic performance reporting, fee billing, and customer portal; portfolio rebalancing application; FIX connection; customizable RIA version of MS Dynamics® CRM; as well as third-party applications for documentation management, financial planning, and account aggregation. Users can choose how information is updated throughout platform, and integration lets advisors leverage MS Dynamics workflow to automate business processes that span multiple applications.

Sword Ciboodle    Chicago, IL 60606
Nov 08, 2011 Powered by SAS, Intelligent Contact Center leverages customer information intelligently, empowering organizations to deliver personalized, impactful customer experience while maximizing revenue opportunities. Real-time predictive chat capabilities transform online experience into process and data driven channel that identifies high-value prospects. By processing conversational data from across social web, software provides view of customers and creates relevant proactive outreach.

SAP AG    Walldorf   Germany
Nov 08, 2011 Intended for small businesses, SAP® Business One v8.82 delivers CRM functionality that lets businesses create, maintain, and analyze multi-channel marketing campaign information. Other features include ability to allocate serial numbers to specific items for control and visibility, pick and pack process simplification via allocated serial and batch numbers, long-term business planning, and a flexible material requirements planning process.

AMDOCS    Jersey City, NJ 07311
Nov 04, 2011 Designed to improve user experience for customer service representatives (CSRs), Amdocs Customer Management v8.1 provides intuitive, task-driven UI; tools for handling smartphone-related support calls; and process automation for accelerated order taking. Suite components also reduce number of customer info screens and accelerate problem resolution via context-sensitive recommended CSR actions. Pending order sequencing, stuck order handling, and needs analysis tools are also included.

Alinean, Inc.    Orlando, FL 32801
Nov 02, 2011 Using Interactive Content Connectors in XcelLive, rich customer intelligence is captured, including customer profiles, current asset configurations, priority pain points and opportunities, solution requirements and recommendations, and ROI potential. Information is integrated centrally within CRM/Marketing Automation solutions, including salesforce.com and Eloqua. Single Sign-On controls sales tool access, maximizing and expediting security.

RedSky Technologies, Inc.    Chicago, IL 60622
Oct 27, 2011 Running in virtual environment or on dedicated server, E911 Manager® v6 lets public and private entities that utilize enterprise telephone systems take control of 9-1-1 call from dial to dispatch. Solution can manage caller location from within enterprise as well as route and deliver NENA i3-compliant, SIP-based calls to on-site next generation 9-1-1 public safety answering point. Also, solution can connect to legacy PSTN as well as LECs, CLECs, wireless carriers, and VoIP providers.

MarketTools, Inc    San Francisco, CA 94105
Oct 26, 2011 With CustomerSat(TM), users can collect customer feedback via Zoomerang Online Surveys and Polls. By combining Zoomerang's self-service survey authoring and deployment with CustomerSat's deep analytics, reporting, and action management capabilities, users can extend voice of customer data across enterprise to reach new departments, product lines, and regions. Users can also publish role-based dashboards as PDF documents that can be automatically emailed to them on scheduled or ad-hoc basis.

Aplicor    Boca Raton, FL 33432
Oct 25, 2011 Providing tools for mobile, distributed workforce, Cloud Suite v7 delivers CRM and Financials in one solution. It integrates with existing cloud solutions as well as Microsoft Azure-ready cloud providers, and central, Web-based dashboard gives users one view in which to manage company processes. Simultaneously supporting up to 6 open workspaces on screen, solution provides mobile functionality that lets users view, edit, and take action on pending business processes.

eVariant    Simsbury, CT 06089
Sep 26, 2011 Built entirely in cloud, HealthConnect v4 empowers marketing and physician liaison teams to achieve growth by providing one view of entire marketing and business development ecosystem. Features include filtering and segmentation tools, patient volume analytics and reporting engine, and intuitive, interactive dashboards. To further facilitate use, solution comes with automated Web form builder, patient deduper tool, automated data cleansing engine, and email wizard.