Oracle Corp.    Redwood Shores, CA 94065
Jul 31, 2007 Oracle® Communications Order and Service Management v6.2 extends Siebel CRM capabilities with order management functionality to automate fulfillment requests for traditional and next-generation services. Complementing existing order capture and processing functionality, solution helps communications service providers streamline and automate order transformation, decomposition, coordination, and dynamic execution. It also offers Intelligent Change Management capabilities.

Salesforce.com    San Francisco, CA 94105
Jul 31, 2007 Salesforce Summer '07 on-demand CRM application and platform enables users to program multi-tenant applications with Apex Code and Platform-as-a-Service. Features include external Web services integration, SOAP and MML accessibility, IT-ready development environment, customizable workflow formula incorporation, search-based user interface, custom report wizard, and personalized on-demand Web 2.0 collaborative customer portal.

Amcat Corporate    Oklahoma City,, OK 73104
Jul 20, 2007 Featuring modular, open architecture, Amcat Interactions provides ACD, IVR, inbound call handling, predictive dialing, email, and SMS. Contact centers are not restricted by artificial or outdated architectural barriers and can utilize platform to view, manage, and allocate all human resources as single pool rather than individual locations or entities. Expanding to thousands of agents, program can be deployed with PSTN, IP Trunking, or as hybrid IP/PSTN configuration.

Epicor Software Corp.    Irvine, CA 92618
Jul 19, 2007 Built with 100% Microsoft .NET managed code, Epicor Clientele CRM.NET v8.5 employs adaptable SOA approach in creation of customer-centric software processes. It supports Productivity Pyramid, which draws together people, processes, and applications through combination of Epicor Portal, Service Connect, and Information Worker. Facilitating extension to external applications, customers, and business partners, program employs Web service-based API that supports computer telephony integration.

DealerSocket    San Clemente, CA 92673
Jul 13, 2007 Using DealerSocket Desking Application, dealers can compare lease to finance payment options, present numbers in compliance with fair business practice regulations, and calculate trade-in value, including adjusting numbers to help customers reach desired payment amount. Since program displays all crucial information in one window, sales team doesn't have to toggle between screens to work deal. Software integrates with Kelley Blue Book, CARFAX, ADP, Reynolds and Reynolds, and NADA.

Oracle Corp.    Redwood Shores, CA 94065
Jul 12, 2007 Based on scalable, multi-channel technology, Oracle® Contact Center Anywhere v8.1 provides agents with 360° customer view across communication channels including calls, e-mail, voicemail, fax, Web, and interactive voice response. Interaction Manager interface guides agent action by displaying information and controls that are relevant to agent's current context. Supervision Manager interface provides supervisors with tools for real-time monitoring, whisper coaching, and traffic monitoring.

Oracle Corp.    Redwood Shores, CA 94065
Jul 09, 2007 As packaged integration between Oracle Siebel CRM and i-flex FLEXCUBE, Oracle Process Integration Pack for Banking Account Origination enables accelerated deployment of front-to-back office solution. Integration pack, developed for financial services industry, also supports key processes that achieve single view of customer, streamline account opening and fulfillment, and facilitate selective service request management.

Amcat Corporate    Oklahoma City,, OK 73104
Jul 06, 2007 Enterprise IP contact center model, Amcat Interactions, is adaptable to changing business requirements. Built to Contact Center Software without Boundaries(TM) design, scalable solution incorporates support for multi-location, distributed, or home-based agents; promotes agent visibility as well as control over agents and resources; and enables company-wide customer communications. Other features include virtual resource access and support for multimedia contact methods.

NetSuite, Inc.    San Mateo, CA 94403-2511
Jul 06, 2007 Featuring NetSuite Assistants for ERP areas, NetSuite® 2007.0 facilitates setup, data import, and ongoing administration of complex tasks. With global CRM and partner relationship management, orders, forecasts, quotas, and commissions can be managed on per-country basis in local currency. Program also includes SuiteAnalytics, which adds business intelligence capabilities including detailed scorecards, and Excel-like custom formulas within any NetSuite Dashboard and saved search.

NetSuite, Inc.    San Mateo, CA 94403-2511
Jul 06, 2007 With NetSuite® Global CRM, complex global sales organizations can manage key operations such as Quota, Forecasting, Order, and Commissions management. Program empowers regional and head office-based sales management with visibility across multi-tiered, multi-national sales entities by providing real-time reporting of sales activity in multiple currencies. Pre-built dashboards handle multi-currency conversion so all analytics and reporting can be automatically personalized.

Epicor Software Corp.    Irvine, CA 92618
Jul 06, 2007 Epicor Supplier Relationship Management Suite enables companies to streamline and optimize purchasing processes for direct and indirect goods. Included Web-based purchasing solution, Epicor Procurement, includes order-to-stock for direct materials capabilities, mobile access for approvers, and unique user interface for requisitioners. It works with core Epicor system as Web-based face to inventory control, providing approval workflow capability, audit trails, and spend analytics.

Motorola, Inc.    Schaumburg, IL 60196 4041
Jul 05, 2007 Built on cross-platform functionality for both Windows and Macintosh systems, eCare v5 web-enabled interactive support software helps enable technical support agents to effectively resolve customer incidents through single console that implements multiple trouble ticket interface. For carrier class technical support agent, it also helps ease servicing of multiple open tickets by limiting duration of support session, facilitating incident resolution and customer satisfaction.

Pika Technologies Inc.    Kanata, ON K2M2V8  Canada
Jul 03, 2007 Featuring GrandPrix API, MonteCarlo SDK helps application developers accelerate development of predictive calling applications for call centers. GrandPrix works directly with low-level APIs and provides mechanisms that allow applications to access the finer control that they provide. Along with call-progress analysis function, GrandPrix provides abstraction of call signaling in analog, digital, and IP as well as call control for SIP, ISDN, CAS, and analog with Caller-ID.

LiveVox, Inc.    San Francisco, CA 94111
Jun 27, 2007 LiveVox Voice Portal v2.0(TM) provides direct access to agent, campaign, and call activity details across unlimited number of contact centers. While multi-site management capability lets remote managers build, modify, execute, and delete campaigns, role-based security lets only approved management update and change specific information. Leveraging agent presence, call routing rules and settings can be created and modified for specific campaigns based on skill-sets and availability.

Experian    Costa Mesa, CA 92626
Jun 21, 2007 Enabling clients to take holistic approach to managing customer interactions, Marketswitch Optimization v5.0 allows users to configure and define complex customer contact rules and to optimize recency, sequencing, frequency, or dependency of each customer contact. Strategic decisioning tool uses mathematical process to make value-maximizing decisions across customer life cycle, from acquisitions and portfolio management to collections and recovery.

eMoney Advisor, Inc.    Conshohocken, PA 19428
Jun 19, 2007 Designed for financial advocates serving mass affluent, eMoney 360 wealth management solution provides users with modular needs analysis, retirement income planning module, and calculators to help improve their client relationships. Retirement income module educates users about appropriate risk for long-term retirement strategies. Financial planning and relationship enhancing system can also store important documents, aggregation, personal client home page, and alerts and alarms.

RightNow Technologies, Inc.    Bozeman,, MT 59718-9300
Jun 07, 2007 Enterprise-class, on demand solution for customer service, sales, marketing, and feedback, RightNow v8.1 includes RightNow Connect which is standards-based SOA integration framework that helps companies connect their CRM solution with other systems in organization. Enabling companies to get complete view of customer activities, RightNow Connect performs data, business process, desktop, packaged application, and communications integration within business enterprise.

RightNow Technologies, Inc.    Bozeman,, MT 59718-9300
Jun 05, 2007 RightNow Retail customer relationship management (CRM) solution enables retailers to obtain information from customer interactions for more individually tailored communications. Software as a service features include shopper registration, specific product location, and cross sell offers for each step that utilize context-sensitive information to focus sales efforts.

SugarCRM Inc.    Cupertino, CA 95014
May 31, 2007 Intended for Sugar Professional and Sugar Enterprise customers, Customer Self-Service Portal and Knowledgebase allows companies to provide self-service capabilities to customers and prospects for marketing, sales, and support activities. Customers can log cases, upload relevant information, and track cases to resolution, as well as update account, contact, billing, and shipping address information in one location. With Web-to-Lead Forms, prospects can register contact information into SugarCRM.

JasperSoft Corporation    San Francisco, CA 94107
May 30, 2007 Optimized for use with SugarCRM Sugar Suite, Jasper4SugarCRM reporting and analysis BI solution helps manage customer and sales data for workgroups, small businesses, or larger enterprises. Along with prebuilt reports and dashboards as well as ad hoc query and report creation, software offers OLAP analysis, secure report management repository, as well as report scheduling and distribution capabilities. Integration interfaces are provided for PHP, Web Services, Java, and C/C++.