Alcatel-Lucent    Paris 75008  France
Oct 15, 2007 Designed for contact centers with 20-150 agents, Alcatel-Lucent OmniTouch Contact Center Premium Edition offers staff, agents, and supervisors immediate and intuitive operations capabilities through Visual CC role-based graphical interface. Software integrates OmniPCX Enterprise platform and Genesys 7 contact center software. It offers integrated collaboration into agent desktop as well as integration of Visual IVR (interactive voice response).

SoftBrands Inc.    Minneapolis, MN 55423
Oct 10, 2007 Mosaik CRM allow hotels to centrally manage guest, travel agent, and company profiles as well as communication across multiple properties. This CRM (Customer Relationship Management) solution helps hotel groups and chains make informed decisions based on centralized data. Additional functionality is provided for sales force automation, campaign management, and loyalty program administration.

SCi Group Limited    London   United Kingdom
Oct 09, 2007 Supporting pre- and post-event sales activity, Exhibition Sales Service offers businesses opportunity to outsource sales efforts for events. Sales professionals take brief from client that allows them to develop understanding of key functions of product or service, and then work closely with them to ensure they are on message at all times. Using SCi's sales team, customers have resource of professionals that are experienced in qualifying and generating meetings from leads.

Autotask Corp.    Rensselaer, NY 12144
Oct 09, 2007 Designed for solution providers with 3 or fewer employees, Autotask® Go!(TM) combines basic service desk, customer management, billing, and reporting functionality in one integrated, hosted solution. Dashboard displays key business metrics for IT Service Providers and MPS in real time with at-a-glance readability. Pre-configured with built-in best practices and streamlined workflow, solution can also integrate with remote monitoring tools and QuickBooks®.

Creative Manager, Inc.    Lakewood, NJ 08701
Oct 05, 2007 Able to work with PCs and Macs from any location over any connection, Web-based Creative Manager Pro v8.4.4 is optimized for Apple's iPhone and iPod Touch and features support for Apple Mac OS X Leopard. Project management software, created for design firms, ad agencies, creative/MarCom departments, and creative service firms, covers functionality from developing new business to staffing, managing, and executing projects to accounting and financial reporting.

TARGUSinfo    Vienna, VA 22182
Sep 28, 2007 As On-Demand Data service, LeadConversion Advisor^SM integrates with customers' existing CRM software and tools. Services gauge potential value of every sales lead collected from online sources, enabling companies to prioritize leads and close more sales. Users can assign leads to specific salespeople or channels, position offers based on prospect segments, and regulate effort organization spends on various leads based on their quality.

Activity Management, Inc.    Michigan, MI 48236
Sep 28, 2007 Delivering real-time data to BlackBerry® handset, Insight gives management visibility into employee's day-to-day activities. Program utilizes GPS-based hardware and software for tracking and reporting weekly business activities of outside sales, IT professionals, or any employee that spends time meeting clients outside office. It is integrated with CRM applications, so every client is identified by name and location and is documented within Insight reporting system.

48 Fill, LLC    Richmond, VA 23230
Sep 26, 2007 Accessible 24/7/365, Contact Resource Management and Human Resource Management tools provide instant accessibility to leads and contacts for sales force and human resource employees, and offer clean leads from lists, websites, and trade shows. Users can track prospective customers and employees by automatically updating global database. Available in desktop and mobile formats, tools allow users of PDA or cell phone with Internet capabilities to access product features.

Advent Software    San Francisco, CA 94107
Sep 24, 2007 Automating multiple phases of investment management process, Advent Portfolio Exchange® (APX) v2.0 helps institutional and high-net worth asset managers profitably grow assets, control costs, and satisfy client as well as regulatory requirements. Solution supports fixed income calculations and includes performance analytics for performance attribution, contribution, exposure, and ex-post risk statistics. It also supports security level time-weighted returns.

Nexidia, Inc.    Atlanta, GA 30305
Sep 19, 2007 Merging speech analytics knowledge and methodology, QuickStart Solution suite facilitates business operation by analyzing call traffic. It also aids business/market intelligence to identify business opportunities, and highlights key aspects of organization's relationship with their customers. Uncovering key information and providing recommendations, QuickStart offers flexible deployment options from managed service through onsite implementation/deployment.

RightNow Technologies, Inc.    Bozeman,, MT 59718-9300
Sep 05, 2007 Whether over phone, online, via email, web chat, or in person, RightNow v8.2 helps consumer-centric organizations deliver optimal customer service by maintaining single conversation with customer. RightNow Feedback function automatically measures how customers feel about organization by applying emotional rating to text-based customer communications. Personalized routing dynamically routes calls and personalizes caller experience based on information about them.

Amazon Consulting,LLC    Mountain View, CA 94043-3208
Aug 15, 2007 Using PartnerPath Solutions Directory, technology vendors can effectively engage their developer and ISV communities. It encourages solution-oriented sales approach, facilitating partner collaboration, revenue generation, and overall customer satisfaction. Automating vendor's business processes through configurable workflows, PartnerPath Customer Renewal Solution simplifies process of renewing product licenses, and maintenance and support agreements through channel partners.

Sage Software Inc.    St. Petersburg, FL 33702
Aug 14, 2007 SalesLogix v7.2 provides Web client functionality such as drag-and-drop tabs, middle-pane navigation, minimal screen refresh, and context-sensitive help. Features include one-click information access, Google-style search results to help users obtain data, and CRM capabilities that can be accessed from BlackBerry and Windows Mobile devices. Standards-based, scalable software includes Sage SalesLogix Web and Mobile development environment.

OpenMFG, LLC    Norfolk, VA 23510
Aug 10, 2007 PostBooks v2.2 graphical client software is built with open source Qt framework for C++ and application business logic resides in open source PostgreSQL database. Software includes fully-integrated modules for accounting, sales, CRM, purchasing, product definition, and light manufacturing, as well as OpenRPT open source report writer. Software runs on Windows, Linux, or Mac and offers multi-currency, multiple tax structures as well as multilingual translation packs.

Sage Software Inc.    St. Petersburg, FL 33702
Aug 10, 2007 Targeting financial advisors, brokerage firms, and teams of financial service professionals, ACT! by Sage for Financial Professionals v9.0 provides data management, activity tracking, reporting, and sales productivity tools. Program centralizes prospect and client data in single, secure database and helps individual advisors and teams capture and access key contact, account, investment, and financial planning information, and assists with regulatory compliance tracking.

Oracle Corp.    Redwood Shores, CA 94065
Aug 09, 2007 Along with Web 2.0 technologies, Siebel CRM On Demand v14 combines CRM functionality with customization and integration capabilities. Application can be tailored to support unique business needs via process, data, and UI customization features, while Oracle Fusion Middleware technology allows for use of pre-built integration solutions. Sales, marketing, and service automation capabilities are coupled with embedded analytics, pre-built data warehouse, and built-in virtual call center.

UCN, Inc.    Bluffdale, UT 84065
Aug 08, 2007 With access policy platform, inContact® contact management platform allows managers and IT departments control over user access to features and reports, enabling sharing of contact center resources. Application access policies can be customized to individual agent and supervisor in each business unit or location for centralized or virtual contact centers. Software also includes policies for 3 feature assignments, password policy manager, and call flow script manager.

Stay In Front    Fairfield, NJ 07004
Aug 08, 2007 Delivered as hosted application or installed on corporate network, StayinFront CRM v10 provides enterprise-wide, regional, or business unit-level solution with data replication and remote management technology. Layered architecture, combined with .NET framework-based technology, lets business model be created once and deployed across multiple platforms (LANs, WANs, Tablet PCs, mobile devices). Solution integrates all aspects of customer interaction.

West Corporation    Omaha, NE 68154
Aug 06, 2007 Using IntelliCast, companies can proactively communicate information to their customers, employees, and partners through automated voice, email, fax, and text messaging. Companies can alert customers ahead of time about important information such as flight delays, prescription that is ready for pick-up, or appointment reminder. Preference Management feature allows users to choose how and when they want to be contacted with various types of information on ongoing basis.

NorthStar Systems International, Inc.    San Francisco, CA 94105
Aug 03, 2007 By streamlining wealth workflows, enabling advisors to manage clients and products, and leveraging CRM data, NorthStar 5.0 advisor desktop optimizes way advisors acquire, plan, manage, and report on client and prospect wealth. Available on-premise or on-demand as suite or in modules, scalable software offers straight through processing, enterprise-class active Client Hierarchy, firm-wide Product Catalog, and entitlement-driven integration with firm's CRM system.