Epicor Software Corp.    Minneapolis, MN 55426
Jan 14, 2008 Featuring MS .NET-based SOA, RetailCRM(TM) v2.0 provides integrated capabilities for customer analysis, customer segmentation, campaign management, and loyalty program management. It supports multiple sales channels, and analysis tools provide consolidated view of customer to enable targeted communications with point-of-sale or other sales channels. Software can segment customers by combining demographics, RFM measures, purchase history, and response to loyalty initiatives.

Microsoft Corp.    Redmond, WA 98052-6399
Jan 07, 2008 Designed with single unified-code base for either deployment, software is offered as Microsoft Dynamics CRM v4.0 for on-premise and partner-hosted deployments and Microsoft Dynamics CRM Live for Microsoft-hosted deployment. It features multitenant architecture that supports multiple customers per server, business intelligence capabilities, and collaboration capabilities with Microsoft Office Communications Server 2007. Software is available in more than 25 languages.

SugarCRM Inc.    Cupertino, CA 95014
Jan 04, 2008 Commercial open source CRM software, Sugar v5.0, features AJAX email client that combines desktop functionality with web-based portability. It also offers dashboards with charting capabilities and lets customers access any number of pre-built or custom dashboards from their homepage. Along with Multi-Instance On-Demand Architecture that ensures each customer receives their own On-Demand instance, software offers access control with support for team hierarchies.

Rostrvm Solutions    Surrey GU21 5RT  United Kingdom
Jan 04, 2008 Java Toolbar provides screen-based call and data control via graphical user interface embedded in another Java application, or in web page as Java applet. Program controls telephone activity such as answering, holding, and transferring calls, and enables data to be transferred with calls via CLIPboard mechanism. By capturing business-based call outcome information, program lets managers see call center's business benefit.

Shoptech Software    Cincinnati, OH 45241
Dec 26, 2007 Webview v7.1 allows customers and vendors of E2 users to access mission critical information via Internet. Shop management software enables users to send information back and forth through customer and vendor portals. Documents can be attached on both customer and vendor side, while vendors can update PO costs in real time so E2 purchasing people can make decisions without having to wait. Users can also submit RFP's and place orders on-line.

Kyliptix Solutions, Inc.    California, CA 92612
Dec 19, 2007 Intended for small- to medium-sizes businesses, Kyliptix Business Suite, modeled on principle of Software as a Service, utilizes AJAX and LAMP technologies and employs single user interface to bridge flow of information throughout organization. KiBS offers comprehensive web-based service from contact, document, and account management to e-mail, lead generation and tracking, and invoice management. Users can access data at anytime, anywhere using Web browser.

SAP AG    Walldorf   Germany
Dec 11, 2007 Part of SAP® Business Suite, SAP® Customer Relationship Management helps companies achieve complete 360° view of customers. Real-Time Offer Management helps bring intelligence to every customer interaction and offers to build profitable customer relationships. Trade promotions management and marketing development funds solutions help customers extract more out of promotional spend, while securing optimized visibility, control, and traceability of end-to-end funds and claims processes.

RWD Technologies    Baltimore, MD 21228
Nov 29, 2007 Helping EMC and Oracle customers link enterprise content and customer strategies, RWD infoMaestro(TM) v2.0 integrates CRM and ECM software to promote call center response time, compliance, and automation of customer fulfillment process. Its Dynamic Assembly Engine enables users to seamlessly integrate CRM functionality of Siebel with EMC's Documentum, and user adoption is promoted by requiring training on only one system.

RightNow Technologies, Inc.    Bozeman,, MT 59718-9300
Nov 29, 2007 RightNow November '07 helps companies provide consumers with consistently current and relevant information when and where they are most likely to seek it. This multilingual, enterprise-class, on-demand CRM solution features knowledge syndication widget that enables syndication and distribution of dynamic content across multiple Web sites. Also included, sitemap feature allows for indexing of knowledge foundations and making them accessible to search engines.

Microsoft Corp.    Redmond, WA 98052-6399
Nov 28, 2007 Featuring customer self-service portal, Microsoft Customer Care Framework 2008 allows customers to manage their accounts, check order status, order goods or services, or address other concerns on their own. Program links customer service agent's desktop to diverse systems such as CRM, billing, payment, ordering, trouble ticketing, and knowledge management. With Windows Workflow Foundation, agents can interact with different applications and summon appropriate follow-up actions.

BIOINFORMANT, INC.    Arlington, VA 22204
Nov 27, 2007 Using Internet algorithms known as spiders to filter thousands of NIH Grant Funding Database entries in real-time, GRANTAlerts(TM) identifies individuals that are likely consumers of company's products or services. For each funded researcher identified by keywords, service provides principal investigator name, email address, and institution; principal investigator mailing address; project title and description; and project start and end dates.

Oracle Corp.    Redwood Shores, CA 94065
Nov 26, 2007 Providing options to monitor and manage contact center data and employees, Oracle® Contact Center Anywhere v8.1.1 delivers all-in-one multichannel IP contact center solution. It provides 360° customer view across array of communication channels, and creation wizard facilitates contact center deployment and selection of necessary capabilities. Able to optimize voice network usage/bandwidth, solution also includes system-level reporting and UI with graphical display of real-time KPIs.

AMDOCS    Jersey City, NJ 07311
Nov 26, 2007 Qpass Off-Portal Suite delivers transparency into key metrics for service providers and merchants to measure and evaluate businesses. Users can manage short code campaigns including creation, opt-in and advice of charge requirements, and financial authorization processes. Software provides real-time reports on off-portal transactions internally and externally and also links level of network usage merchant requires to their agreement with service provider.

Spanto Soft S.L.    Barcelona 08032  Spain
Nov 12, 2007 Run under Windows Vista/XP/2000 on any Internet-enabled computer, RealTimeQuery v3.1 lets operators engage website visitors with real-time chat upon being queried. Included library contains preformatted responses that can be accessed, modified, and sent to visitors as needed. Along with ability to access information about visitors' IP addresses, browsers, and previously visited websites, solution can be made to automatically come online and go offline as operators come and go.

NetSuite, Inc.    San Mateo, CA 94403-2511
Nov 05, 2007 NetSuite for IT Resellers, delivered via SuiteBundler, provides value-added resellers (VARs) with one system that covers entire sales delivery and CRM processes. Combining Wholesale/Distribution and Service Company capabilities and integrated business workflows of NetSuite's business suite, vertical solution delivers functionality that addresses specific needs of IT resellers by providing real-time visibility into gross margins and full cycle of business process management system.

RightNow Technologies, Inc.    Bozeman,, MT 59718-9300
Oct 26, 2007 RightNow Consumer Electronics is pre-configured with industry best practices that can help consumer electronic and high-tech appliance manufacturers deliver optimal experiences to end consumers before, during, and after purchases. It helps companies present relevant product information to consumers before purchase and extends product registration services after purchase. Additionally, program helps measure customer loyalty and satisfaction with company brands.

Atreus Systems    Ottawa, ON K2H9N6
Oct 26, 2007 Supported by Sun and IBM BladeCenter hardware platforms, xAuthority v4.0 enables service providers to streamline processes required to provision any subscriber-based IP service, from Hosted PBX and Unified Messaging to fixed-mobile convergence and collaborative business applications. It features flexible service bundling application that simplifies process of creating blended service bundles. Disaster site set up and recovery is also included.

ComponentOne LLC    Pittsburgh, PA 15206
Oct 19, 2007 FrontLine allows users to create knowledgebases that offer place for customers and employees to find their own answers at any time over Web. Users can import existing knowledgebases, create articles in built-in editor, or import almost any existing document. Server-based software provides users with functionality to search or browse by topic and keyword, rate and comment on articles, print and email articles, and subscribe to articles.

FTS    Boca Raton, FL 33487
Oct 19, 2007 Using Leap(TM) BCE Broadband Edition, customers can monitor quotas and costs accruing on their account as well as purchase quotas and switch bandwidth on demand. Solution captures and responds to events in real-time based on pre-configured set of business policies and dynamically adapts network or service behavior in response to customer interaction. Examples include setting dynamic QoS, sending subscriber message or alert, provisioning upgraded service, and balance management or charging.

Alcatel-Lucent    Paris 75008  France
Oct 15, 2007 Designed for contact centers with 20-150 agents, Alcatel-Lucent OmniTouch Contact Center Premium Edition offers staff, agents, and supervisors immediate and intuitive operations capabilities through Visual CC role-based graphical interface. Software integrates OmniPCX Enterprise platform and Genesys 7 contact center software. It offers integrated collaboration into agent desktop as well as integration of Visual IVR (interactive voice response).