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Manual Dial Call Center Software ensures compliance.
Castel Communications LLC
Buffalo, NY 14225
Feb 10, 2014
With Castel CallPoint™, agent selects number to call and software completes full verification against local, state, and federal rules before clearing call for agent to take action, assuring strict compliance adherence. Program is available with digital voice recording, voice and speech analysis, and real-time business intelligence center. It can track agent productivity, prioritize inbound calls, and coordinate transfer of voice and data.
Employee Well-Being Software includes injury/illness module.
Denver, CO 80202
Jan 14, 2014
ReadySet employee health, safety, and wellness software improves productivity through workflow optimization and employee engagement. Injury & Illness (I&I) Module, included, permits organizations to record, manage, and resolve workforce injuries and illnesses. Module also lets employee health and occupational health managers cover common worker injuries and exposures, including physical injuries, blood and body fluid exposures, chemical exposures, infectious disease exposures, and more.
CCM Software improves client onboarding for insurers.
GMC Software Technology
Boston, MA 02210
Jan 14, 2014
Replacing multiple solutions with one platform and thin-client UI, GMC Inspire Client Onboarding for Insurance provides effective execution of onboarding process with branded documents for underwriting that are consistent, traceable, and customized. Customer Communications Management (CCM) solution, based on flexible modular platform, automates front and back office processes to ensure consistency of complex information across organization.
Voice and Speech Analysis Software features audit console.
Castel Communications LLC
Buffalo, NY 14225
Jan 07, 2014
Part of Castel Detect™ Voice and Speech Analysis Solution, Audit Console optimizes evaluation, coaching, and auditing by providing intelligent information at close of conversation. Program can automatically identify any system-generated event that includes particular emotion detected, absence or presence of word/phrase by agent or customer, or combination of system identified events. Audit profiles can be created and scored, providing objective grading for call center monitoring and review.
Voice Call Management Software offers remote access to recordings.
GL Communications Inc.
Gaithersburg, MD 20877
Dec 16, 2013
Coupled with T1 E1 Call Capture and Analysis (CCA) application, T1 E1 Voice Call Management Utility (CMU) provides necessary management tools to monitor ISDN, SS7, and CAS calls over T1 or E1 networks. Call records are immediately generated, indexed, and displayed once voice recording is completed by CCA. ASR Listener, included, enables remote access to historical recordings as well as real-time, in progress recordings. Post processing capability provides filtering of calls of interest.
Call/Contact Center Software includes gamification platform.
Columbus, OH 43215
Dec 12, 2013
To motivate employees to meet performance standards, Uptivity Discover Suite v5.3 includes gamification platform that lets managers set measurable goals and recognize achievements with points. Dashboard provides agents with achievements list, accomplishments, and ranking. Additional features include ad hoc reporting, range of supported data sources, in-progress quality assurances form saving, and cradle-to-grave recording. Latter connects various segments of interaction into single record.
Employee Well-Being Software helps optimize workflows.
Denver, CO 80202
Dec 02, 2013
Employee health, safety, and wellness software solution, ReadySet™ improves productivity through workflow optimization and employee engagement. Through included Supervisor Portal feature, supervisors and managers can track compliance status of direct reports. Portal specifically lets supervisors check on pending and overdue job-related health, certification, and safety requirements without accessing protected medical information.
Predictive Analytics SaaS predicts subscriber behavior.
Fort Myers, FL 33907
Oct 30, 2013
Offering customizable, open source Java solution, Software as a Service Tenant Analyzer predicts subscriber behavior based on flexible data model and predictive analytics engine. Program analyzes and predicts potential churn risk and rate for SaaS and E-commerce tenants, helping CFOs and CROs gain actionable insights, such as proper targeting of short term effort at retaining large, at risk tenants; and proper allocation of sales and marketing investments in best performing tenant segments.
Customer Community Software integrates Facebook and Twitter.
Portland, OR 97204
Oct 30, 2013
Combining advanced gamification, search and theming, with activity from social streams such as Facebook and Twitter, JiveX brings social conversations into central connected hub. Cloud-based program also includes CRM and marketing automation system integration that aligns communities to key goals and metrics. Point-and-click analytics blend power of natural language processing and sentiment analysis with ease of pre-built templates for quickly identifying influencers and trends.
Customer Service Software optimizes complaint handling.
New York, NY 10011
Oct 17, 2013
Providing mobile operator customer service teams with real-time information, Nova Care optimizes customer complaint analysis and handling to maximize customer retention and loyalty. On one screen, customer service agents can measure subscriber satisfaction and QoE of each individual across all network technologies from 2G to 4G. Program provides detailed overview of subscriber activity and helps identify issues encountered by subscriber as well as cause of problem.
Service Management Software drives customer satisfaction.
IFS North America, Inc.
Tucson, AZ 85710
Oct 16, 2013
Available on-premise or in cloud, IFS Metrix Service Management v5.6 offers complete end-to-end product spanning Android mobility, Windows Mobile, dynamic scheduling, and appointment booking. Workflow Designer and wizard-driven workflow engine facilitate rapid development and deployment of new processes. Multimedia Solutions Search function helps customer service representatives improve initial call diagnosis, offering self-service recovery actions and minimizing unnecessary field dispatches.
Workforce Optimization Software supports contact centers.
Minneapolis, MN 55441
Oct 10, 2013
Designed for multi-channel contact centers, Calabrio ONE® includes text analytics, which enriches existing speech and desktop capabilities to include voice of customer analysis for e-mail interactions. Administrative approach for WFM forecasting and scheduling features intuitive, social media-like design, optimized visualization, and step-by-step workflow. With Mobile iCal and Outlook integrations, agents and supervisors can stay connected with scheduling information when and where they need it.
Service Management Software enables proactive service insight.
Astea International Inc.
Horsham, PA 19044
Sep 25, 2013
With Astea Alliance 11.0, organizations can achieve accelerated revenue growth, proactive intelligence, process optimization, and customer satisfaction. Workforce Planning module lets organizations create, monitor, and proactively adjust plans in real-time to ensure optimal resource utilization across organization. Using Smart Checklist functionality, organizations can create unlimited, conditional branching checklists and learning guides to accurately diagnose, troubleshoot, and resolve issues.
Sales Software-as-a-Service guides reps through buying cycle.
Chicago, IL 60607
Sep 23, 2013
Part of Sales Enablement Applications, CRM Opportunity Pro integrates with existing CRM system, optimizing lead conversion and accelerating sales process. Sales Content Pro enables sales reps to leverage leading search and collaboration functionality via central repository for instant access to content, experts, and coaching. To facilitate buyer conversation anywhere, Mobile Sales Pro provides PowerPoint and video capabilities, whiteboarding, annotation, and automated proposal function.
CRM Software enables advanced workflow design and operation.
New York, NY 10022
Sep 17, 2013
PNMsoft Sequence CRM Edition (SCE) extends sales, marketing, and service capabilities, enabling accelerated development of advanced CRM workflows that ensure CRM-related activities are performed in optimized and visible manner. With functionality that extends Microsoft Dynamics CRM with Intelligent Workflow Applications, product includes core functionality of Sequence iBPMS (Intelligent Business Process Management Suite) as well as fully integrated CRM solution.
Sales Software supports route planning and expense tracking.
Runzheimer International Ltd.
Waterford, WI 53185-3599
Aug 26, 2013
Featuring 2-way communication and integration with Salesforce®, Runzheimer Mobile™ v2.1 allows field sales and service workers to manage itineraries, contacts, and activities in cloud; self-schedule in real-time; and locate nearby Accounts, Contacts, Leads, and Opportunities via map-based searches with ability to enter notes. For back office operations, trip data is available in cloud, providing concurrent visibility to back-end administrators and visibility into planned vs. actual field activity.
Remote Endpoint Monitoring/Management Software serves MSPs.
Absolute Software Inc
Vancouver V6B 6A3 Canada
Aug 02, 2013
Absolute Insight gives managed service providers (MSPs) complete view of each IT asset in all customer deployments, including relationships and dependencies within organization based on information from hardware, software, active directory, HR, procurement, and other data sources. Based on MSP- and customer-specific, Web-based reporting portals, this remote monitoring, security, and management solution lets MSPs remotely track, secure, and manage IT environments on customers' behalf.
Cloud-Based Call Center Software disrupts payment fraud.
Ridgeland, MS 39157
Jul 29, 2013
Capable of eradicating conventional payment fraud, friendly fraud, and internal fraud, SecureBuy 2.0 grants option to remove full card data from call center completely. Standard version includes passive authentication, inline terms and conditions, and biometric signature capture, providing indisputable proof of purchase. Adding active authentication, Pro version requires customer to provide payment information and confirm order via secure website while on phone with call center agent.
CRM Software enhances lead management for auto dealers.
San Clemente, CA 92673
Jul 19, 2013
Smart Reply allows auto dealerships to send intelligent emails to customers with concise and accurate content tailored to specific vehicle interests. Solution enhances internet lead process by empowering dealerships to respond to customers with exact information requested as well as additional suggestions based on vehicles in inventory.
CRM Software is designed for transportation brokers, 3PLs.
Dallas, TX 75287
Jul 11, 2013
Offering single-screen summary of all sales-related activities, Keypoint Broker CRM helps track such sales and account management processes as inbound/outbound calls, emails, meetings, tasks, and quotes. Functionality enables managers to analyze business units' sales funnel as well as benchmark staff performance. Direct integration with Keypoint Transportation Management software helps identify the type and timing of sales activities that best maintain and grow shipper relationships.
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