itelligence    Cincinnati, OH 45249
May 25, 2012 Rapid Deployment Solution for CRM combines software and services to provide essential CRM functionality while reducing risk and providing predictable CRM migration path. Within framework of calculable investment, functionality provides future-proof package for effectively supporting customer relationships within medium-sized companies. Modular, SAP-qualified solution places best practice processes for supporting marketing, sales, and services at end-user's disposal.

NetSuite, Inc.    San Mateo, CA 94403-2511
May 25, 2012 Via cloud platform, NetSuite Commerce-as-a-Service (CaaS) lets businesses manage interactions with other businesses and consumers. Solution leverages content-aware NetSuite SuiteCommerce platform's page serving and development framework, back-end commerce functionality and data exposure utility, development tools, and business processing capabilities to ensure uniform transaction/interaction management regardless of touchpoint.

Ciber, Inc.    McLean, VA 22102
May 22, 2012 Customer Service Suite for Utilities is pre-integrated CIS built on SAP® technology helps reduce risk, helps ensure short, reliable implementation, and delivers technologies to facilitate customer-driven operations. Designed for IT, financial and customer service functions, it includes SAP ERP Financials, SAP for Utilities, SAP Biller Direct, SAP Customer Relationship Management, SAP NetWeaver® Business Warehouse, and SAP Business Communications Management software.

Experian    Costa Mesa, CA 92626
May 21, 2012 PowerCurve(TM) helps manage and grow business by improving how information is used to make decisions concerning customers. Unified set of component-based software products simplifies creating, implementing, and improving customer decisions while increasing efficacy and user friendliness. PowerCurve Strategy Management facilitates development and delivery of customer acquisition, portfolio, and debt management decisions, and PowerCurve Customer Management helps create profitable relationships.

Noble Systems Corporation    Atlanta, GA GA 30319
May 15, 2012 Powered by Nexidia, Noble® Speech Analytics helps companies tell how well overall contact center operations are meeting organizational expectations. Program can show performance on key initiatives between sites, between teams within site, and even between agents on same team. Available as an on-premise or hosted solution, software automatically organizes calls by user-defined skills and categories, providing agents score based on how well they met criteria.

FICO    Minneapolis, MN 55402
May 10, 2012 FICO® Merchant Monitoring Solution helps merchant acquirers avoid losses in form of card fraud and collusion while also identifying possibility of financial compliance failure. Risks are identified using rules management and analytics, and advanced case management aids investigation of suspicious activity. Transaction settlement details are automatically captured each day, and acquirers can define their own metrics for daily calculations.

RazorSync    Minnetonka, MN 55344
May 04, 2012 RazorSync v3.5 offers customer details, field worker time tracking, and service items features that helps users schedule, dispatch, and communicate service business activities via Web or mobile device. Complete CRM system supports multiple service addresses, contacts, notes, attachments, and service forms. Suited for those who service multiple sites and customer contacts, software lets users track activity under each location.

Polaris Software Lab Ltd.    Chennai 603 103  India
May 01, 2012 Available for iPad, Intellect(TM) FABX (Financial Advisor Business eXchange) helps financial advisors engage clients in result-oriented conversations. Users gain single-point interface that offers 360° view of client. Achieving Advisor Desktop Aggregation by orchestrating data from multiple sources, software provides on-demand intelligence about clients across multiple channels, including mobile devices, and ensures consistent application experience on desktop, laptop, and iPad.

Infusionsoft    Gilbert, AZ 85233
Apr 11, 2012 Addressing entire customer lifecycle, Infusionsoft Spring 2012 Release combines CRM, email marketing, eCommerce, and marketing automation into one system. Modern UI and functional role-based navigation facilitate use, while visual campaign designer shows users how to design and create automatic marketing campaigns. In addition to dynamic, visual lead-scoring rules, features include Web analytics, visitor tracking, and landing pages that help attract and capture leads.

ARRIS    Suwanee,, GA 30024
Apr 10, 2012 Supporting handheld devices and tablets, ARRIS WorkAssure Workforce Management provides cable broadband operators with comprehensive suite of tools to optimize customer service and event resolution with real-time interconnection of field service, dispatching, inventory, and support staff. With program, operators can streamline operations through workflow optimizations that maximize productivity and minimize errors.

Voice4net    Lewisville, TX 75057
Apr 09, 2012 Suitable for premise-based and hosted environments, Contact Center HD proactively manages customer interactions. Program integrates voice, email, web, and chat interactions, as well as social networks and mobility interactions, to provide multiple touch points to serve customers. Customer management ecosystem supports intelligent call routing, inbound/outbound automation, and integrated customer records as well as predictive customer profiles, real-time monitoring, and historical reports.

TelStrat    Plano, TX 75074
Apr 04, 2012 With Engage Quality, contact centers have tools to deliver targeted evaluation and comprehensive training, calibrated for consistency, across team or entire organization. Program incorporates advanced agent evaluation, calibrated assessment, integrated e-learning, and fully customizable agent performance reporting.

Neudesic, LLC    Irvine, CA 92618
Mar 29, 2012 Available across cloud, on-premise, and mobile platforms, Neudesic Pulse v3.0 integrates with Microsoft SharePoint, CRM, Lync, Office 365, and legacy applications. Unified Activity Stream allows users in Microsoft CRM to collaborate within accounts, opportunities, or leads with other users of Neudesic Pulse collaborating in SharePoint, line of business application, or browser. With direct messaging, users can engage in one-to-one or group conversations without leaving Pulse.

LITEBI 3    Valencia   Spain
Mar 14, 2012 With analytics, dashboards, data integration, alarms, and scorecards, LITEBI helps SMBs and large companies who work with SugarCRM extract maximum value from their information. Relevant information obtained directly from customers promotes good decision making, monitoring campaigns aid analysis of customer and potential customer behavior, and information is available for access at any time. Functionality also helps users identify weaknesses and strengths in sales and marketing processes.

Sybase, Inc.    Emeryville, CA 94608
Mar 08, 2012 Supporting mobile banking, mobile payments, and mobile money for branchless banking, Mobile Commerce Platform includes CRM functionality to engage customers via mobile marketing, surveys, and vouchers. Scalable platform is based on OSGI architecture, minimizing need for downtime with support for hot deployments. Software enables configuration of different customer types, identifying them for specific use cases and fees based on rights and privileges.

Elitecore Technologies Ltd.    Ahmedabad 380 006  India
Mar 02, 2012 Capturing 2-sided growth opportunities for content service providers, NetVertex 6.2 Policy Manager identifies and manages QoS, subscriptions, usage, and CDR enrichment for partners that wish to interact with telco user base. Program supports several partner use cases, including exclusive movie promotions in HD for iPad/tablet users, with 15 min. free promo. Also, OTT providers may offer digital advertisers segmented promotions in HD for particular time.

Innovative Enterprises    Newport News, VA 23606
Feb 07, 2012 Streamlining process of screening prospective employees and tenants, VerifIE(TM) determines applicants' past/present employers and salary information in secure, electronic transaction from official state records. Functionality overcomes resume fraud, such as failure to disclose former employers and overstatement of salary, by going directly to official state records instead of relying on applicants to disclose their own employment/salary histories.

GL Communications Inc.    Gaithersburg, MD 20877
Feb 01, 2012 PacketScan(TM) lets user perform host of activities on monitored calls, obtaining exact picture of QOS and adherence to protocol standards for system under test/observation. Used as stand-alone tool or as probe in distributed system with central database as implemented in PacketScanWeb(TM), application includes Triggers and Actions feature for calls of interest analysis; real-time IP traffic capture and monitoring; VOIP call segregation and capture; and collection of statistics about calls.

Walker    Indianapolis, IN 46280
Jan 27, 2012 Available on most mobile phone platforms, Walker Link Mobile gives account managers immediate access to customer feedback, allowing them to be more responsive to customers' needs. User interface includes optimized search capabilities and ability to manage follow-up. With mobile survey, clients can offer surveys specifically formatted for mobile devices, creating another way to collect customer feedback.

Microsoft Corp.    Santa Monica, CA 90404
Jan 18, 2012 Intended for midsize and enterprise retailers, Microsoft Dynamics AX 2012 for Retail features multichannel capabilities, which enable customers to buy, pick up, return, or replace items on their terms. Support for social and mobile commerce means retailers can offer promotions, discounts, or coupons targeted to marketplaces or social networks. With merchandising functionality, unlimited categories and hierarchies are possible for assortment and replenishment to best meet customer demand.