Relationship Management

Software

Video-Based BI Software helps retailers drive profitability.

January 14, 2015

Combining visual and transaction data with business analytics, Searchlight™ 4 provides retailers with valuable insights they need to improve customer service, marketing, and operations. People counting analytic helps retailers determine conversion rates and run site-by-site comparisons. By integrating dwell time analytics and POS transaction data, Searchlight helps marketers determine effectiveness of different marketing offers and compare success rates across locations. Read More

Software

Dealership Information Management Software conserves time, effort.

September 12, 2014

Supporting access from any device with Web browser, Fusion 2 (F2) dealer management system (DMS) delivers full and specific functionality for independent retail dealers, point-of-sale and bulk purchase lenders, and buy-here-pay-here dealerships. Solution is built on ERP system and offers one UI to fosters usability across total functionality. Complete CRM and accounting capabilities are complemented by such features as automated workflows, custom dashboards, and other options. Read More

Software

Contact Center Management Software streamlines quality monitoring.

August 21, 2014

Allowing contact centers to adapt to new training and coaching methodologies, CXM (Customer Experience Management) v5 offers automated workflows, integrated eLearning, agent portal with testing and training tools, email integration evaluation notification, and integrated agents response. Automation of agent coaching process lets agents respond to coaching questions from evaluation itself, creating immediate 2-way communication between agents and coaches. Read More

Software

Monitoring and Alerting Software targets collections industry.

July 30, 2014

Based on pre-defined events in live call activity, Nexidia Live Collection Assistant drives relevant alerts and information to collector and supervisor desktops within contact center. Real-time decisioning enables companies to change agent behavior and maximize collections effectiveness while call is in progress, while complying with rules and regulations. With Neural Phonetic Speech Analytics™, collectors can determine caller's emotional state and take proactive steps to control call. Read More

Software

Retail Software optimizes CRM approach and reach.

July 7, 2014

Salesforce1 for Retail lets retailers leverage Mobile Clienteling and Salesforce Communities for Retail to build 1:1 relationships with shoppers anytime, anywhere, and on any device to enhance their experience. Functionality helps retailers get to know their customers – understanding their shopping preferences, location, purchase history, social profile, and personal information – to personalize every aspect of shopper's experience, whether in store, on website, or through mobile app. Read More

Software

CEM Software optimizes network troubleshooting.

July 1, 2014

Complementing traditional CEM data with drive test level network information, Nemo CEM Observer helps operators optimize troubleshooting and minimize customer churn. Customer Experience Monitoring solution gives engineering-level visibility to mobile network data which can be used to detect root causes of subscriber experience issues typically caused by network. Coupled with Nemo Analyze post-processing tool, collected data can be efficiently analyzed and visualized. Read More

Software

ERP Software optimizes manufacturing processes.

June 27, 2014

With advanced WMS, EnterpriseIQ includes modules for expected receipts, wave management for sales order picking and work order staging, dock scheduling, and directed task monitoring. Online shopping cart let consumers make purchases, monitor order history, and view order status, while allowing manufacturers to verify and convert sales orders for production. In addition to production reporting by part or work order, EnterpriseIQ users can report by labor/shift for real-time business decisions. Read More

Software, Safety & Security Equipment

Computer-Aided Dispatch Software aids transition to Next Gen 911.

June 11, 2014

Helping public safety agencies transition to next-generation communications by incorporating voice, text, and data, I/CAD v9.3 leverages next-generation communications in public safety answering point (PSAP). Features include integration and interoperability tools; Communications Controller with call control and incident creation; flexible architecture with EdgeFrontier®; person-level tracking; and support for files and multimedia attachments associated with event. Read More