Relationship Management


Video-Based BI Software helps retailers drive profitability.

January 14, 2015

Combining visual and transaction data with business analytics, Searchlight™ 4 provides retailers with valuable insights they need to improve customer service, marketing, and operations. People counting analytic helps retailers determine conversion rates and run site-by-site comparisons. By integrating dwell time analytics and POS transaction data, Searchlight helps marketers determine effectiveness of different marketing offers and compare success rates across locations. Read More


Dealership Information Management Software conserves time, effort.

September 12, 2014

Supporting access from any device with Web browser, Fusion 2 (F2) dealer management system (DMS) delivers full and specific functionality for independent retail dealers, point-of-sale and bulk purchase lenders, and buy-here-pay-here dealerships. Solution is built on ERP system and offers one UI to fosters usability across total functionality. Complete CRM and accounting capabilities are complemented by such features as automated workflows, custom dashboards, and other options. Read More


Contact Center Management Software streamlines quality monitoring.

August 21, 2014

Allowing contact centers to adapt to new training and coaching methodologies, CXM (Customer Experience Management) v5 offers automated workflows, integrated eLearning, agent portal with testing and training tools, email integration evaluation notification, and integrated agents response. Automation of agent coaching process lets agents respond to coaching questions from evaluation itself, creating immediate 2-way communication between agents and coaches. Read More


Monitoring and Alerting Software targets collections industry.

July 30, 2014

Based on pre-defined events in live call activity, Nexidia Live Collection Assistant drives relevant alerts and information to collector and supervisor desktops within contact center. Real-time decisioning enables companies to change agent behavior and maximize collections effectiveness while call is in progress, while complying with rules and regulations. With Neural Phonetic Speech Analytics™, collectors can determine caller's emotional state and take proactive steps to control call. Read More


Retail Software optimizes CRM approach and reach.

July 7, 2014

Salesforce1 for Retail lets retailers leverage Mobile Clienteling and Salesforce Communities for Retail to build 1:1 relationships with shoppers anytime, anywhere, and on any device to enhance their experience. Functionality helps retailers get to know their customers – understanding their shopping preferences, location, purchase history, social profile, and personal information – to personalize every aspect of shopper's experience, whether in store, on website, or through mobile app. Read More


CEM Software optimizes network troubleshooting.

July 1, 2014

Complementing traditional CEM data with drive test level network information, Nemo CEM Observer helps operators optimize troubleshooting and minimize customer churn. Customer Experience Monitoring solution gives engineering-level visibility to mobile network data which can be used to detect root causes of subscriber experience issues typically caused by network. Coupled with Nemo Analyze post-processing tool, collected data can be efficiently analyzed and visualized. Read More


ERP Software optimizes manufacturing processes.

June 27, 2014

With advanced WMS, EnterpriseIQ includes modules for expected receipts, wave management for sales order picking and work order staging, dock scheduling, and directed task monitoring. Online shopping cart let consumers make purchases, monitor order history, and view order status, while allowing manufacturers to verify and convert sales orders for production. In addition to production reporting by part or work order, EnterpriseIQ users can report by labor/shift for real-time business decisions. Read More

Safety & Security Equipment, Software

Computer-Aided Dispatch Software aids transition to Next Gen 911.

June 11, 2014

Helping public safety agencies transition to next-generation communications by incorporating voice, text, and data, I/CAD v9.3 leverages next-generation communications in public safety answering point (PSAP). Features include integration and interoperability tools; Communications Controller with call control and incident creation; flexible architecture with EdgeFrontier®; person-level tracking; and support for files and multimedia attachments associated with event. Read More


Billing Software drives monetization for connected industries.

June 11, 2014

Designed to empower service providers in communications and connected industries, Unified 10 integrates charging, billing, policy management, and customer care into single modular solution. Policy management and dynamic marketing support data monetization, differentiated service-specific charging, and quality of experience. Real-time CRM manages full customer lifecycle from initial online or in-store retail experience, to activation and provisioning, delivering connected customer care experience. Read More


Cloud-Based Software targets life science industries.

June 3, 2014

Unifying multichannel Veeva CRM, Veeva Network customer master, and Veeva Vault for regulated content management, Veeva Commercial Cloud brings together data, content, and interactions needed to deliver fully informed, coordinated customer experience while ensuring compliance. Software accelerates time to market and responsiveness to industry and regulatory changes in life science industries. Read More


Emergency Call Handling Software features open API.

May 28, 2014

With open application programming interface, Total Response® CACH® 5.0 seamlessly integrates with Computer Aided Dispatch systems. Computer Aided Call Handling software automates questioning and information-gathering process on any call. When integrated with CAD through open API, CACH will allow dispatchers to communicate more accurate information to emergency response teams. Specific filtering transmits descriptive vehicle, person, or weapon information to support detailed recording. Read More


Employee Well-Being Software offers animal facility worker module.

April 29, 2014

ReadySet™ employee health, safety, and wellness solution improves employee safety through medical surveillance management and employee engagement. Animal Facility Worker medical surveillance module, included, helps occupational health professionals assess medical history and work environment risks for each employee. Summary report provides managers with visibility to program participation and compliance. Read More


Dialer Software helps maximize agent productivity.

April 4, 2014

Offering solution for focused customer contact campaigns, Castel Connects® v4.2 provides integral tools for system management and administration. Intuitive GUI allows for quick access to campaign parameters. Users can define schedule and let system manage agents from campaign to campaign, add accounts to projects in real-time without stopping campaign, and change customer reach strategies on the fly. Program can also define new inbound queues and dynamically assign agents to ensure service level. Read More


CRM Software enables customer interaction via web or mobile device.

March 25, 2014

Veeva CRM Engage adds online channel to Veeva Commercial Suite, which also supports face-to-face, phone, and email customer interactions, to let life sciences organizations interact with healthcare professionals (HCPs) via Web and mobile devices at any time and from anywhere. Online interactions can work in unison with all other channels, all Web activities are captured in Veeva CRM for further analysis, and same content can be reused across multiple channels. Read More


Sales Software optimizes funnel management predictability.

March 24, 2014

Embedded in Sales Access Manager, Sales Process Funnel visually displays all-encompassing view of sales funnel within organization's CRM system. Tool displays funnel shape, value, and opportunities within salesperson's, team's, or organization's funnel. Color and size cues allow managers and salespeople to filter out noise within funnel and quickly identify what selling activities salesperson should be engaging in. Read More

Software, Communication Systems & Equipment

Manual Dial Call Center Software ensures compliance.

February 10, 2014

With Castel CallPoint™, agent selects number to call and software completes full verification against local, state, and federal rules before clearing call for agent to take action, assuring strict compliance adherence. Program is available with digital voice recording, voice and speech analysis, and real-time business intelligence center. It can track agent productivity, prioritize inbound calls, and coordinate transfer of voice and data. Read More


CCM Software improves client onboarding for insurers.

January 14, 2014

Replacing multiple solutions with one platform and thin-client UI, GMC Inspire Client Onboarding for Insurance provides effective execution of onboarding process with branded documents for underwriting that are consistent, traceable, and customized. Customer Communications Management (CCM) solution, based on flexible modular platform, automates front and back office processes to ensure consistency of complex information across organization. Read More


Employee Well-Being Software includes injury/illness module.

January 14, 2014

ReadySet employee health, safety, and wellness software improves productivity through workflow optimization and employee engagement. Injury & Illness (I&I) Module, included, permits organizations to record, manage, and resolve workforce injuries and illnesses. Module also lets employee health and occupational health managers cover common worker injuries and exposures, including physical injuries, blood and body fluid exposures, chemical exposures, infectious disease exposures, and more. Read More


Voice and Speech Analysis Software features audit console.

January 7, 2014

Part of Castel Detect™ Voice and Speech Analysis Solution, Audit Console optimizes evaluation, coaching, and auditing by providing intelligent information at close of conversation. Program can automatically identify any system-generated event that includes particular emotion detected, absence or presence of word/phrase by agent or customer, or combination of system identified events. Audit profiles can be created and scored, providing objective grading for call center monitoring and review. Read More


Voice Call Management Software offers remote access to recordings.

December 16, 2013

Coupled with T1 E1 Call Capture and Analysis (CCA) application, T1 E1 Voice Call Management Utility (CMU) provides necessary management tools to monitor ISDN, SS7, and CAS calls over T1 or E1 networks. Call records are immediately generated, indexed, and displayed once voice recording is completed by CCA. ASR Listener, included, enables remote access to historical recordings as well as real-time, in progress recordings. Post processing capability provides filtering of calls of interest. Read More