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Employee Well-Being Software helps optimize workflows.
Denver, CO 80202
Dec 02, 2013
Employee health, safety, and wellness software solution, ReadySet™ improves productivity through workflow optimization and employee engagement. Through included Supervisor Portal feature, supervisors and managers can track compliance status of direct reports. Portal specifically lets supervisors check on pending and overdue job-related health, certification, and safety requirements without accessing protected medical information.
Predictive Analytics SaaS predicts subscriber behavior.
Fort Myers, FL 33907
Oct 30, 2013
Offering customizable, open source Java solution, Software as a Service Tenant Analyzer predicts subscriber behavior based on flexible data model and predictive analytics engine. Program analyzes and predicts potential churn risk and rate for SaaS and E-commerce tenants, helping CFOs and CROs gain actionable insights, such as proper targeting of short term effort at retaining large, at risk tenants; and proper allocation of sales and marketing investments in best performing tenant segments.
Customer Community Software integrates Facebook and Twitter.
Portland, OR 97204
Oct 30, 2013
Combining advanced gamification, search and theming, with activity from social streams such as Facebook and Twitter, JiveX brings social conversations into central connected hub. Cloud-based program also includes CRM and marketing automation system integration that aligns communities to key goals and metrics. Point-and-click analytics blend power of natural language processing and sentiment analysis with ease of pre-built templates for quickly identifying influencers and trends.
Customer Service Software optimizes complaint handling.
New York, NY 10011
Oct 17, 2013
Providing mobile operator customer service teams with real-time information, Nova Care optimizes customer complaint analysis and handling to maximize customer retention and loyalty. On one screen, customer service agents can measure subscriber satisfaction and QoE of each individual across all network technologies from 2G to 4G. Program provides detailed overview of subscriber activity and helps identify issues encountered by subscriber as well as cause of problem.
Service Management Software drives customer satisfaction.
IFS North America, Inc.
Tucson, AZ 85710
Oct 16, 2013
Available on-premise or in cloud, IFS Metrix Service Management v5.6 offers complete end-to-end product spanning Android mobility, Windows Mobile, dynamic scheduling, and appointment booking. Workflow Designer and wizard-driven workflow engine facilitate rapid development and deployment of new processes. Multimedia Solutions Search function helps customer service representatives improve initial call diagnosis, offering self-service recovery actions and minimizing unnecessary field dispatches.
Workforce Optimization Software supports contact centers.
Minneapolis, MN 55441
Oct 10, 2013
Designed for multi-channel contact centers, Calabrio ONE® includes text analytics, which enriches existing speech and desktop capabilities to include voice of customer analysis for e-mail interactions. Administrative approach for WFM forecasting and scheduling features intuitive, social media-like design, optimized visualization, and step-by-step workflow. With Mobile iCal and Outlook integrations, agents and supervisors can stay connected with scheduling information when and where they need it.
Service Management Software enables proactive service insight.
Astea International Inc.
Horsham, PA 19044
Sep 25, 2013
With Astea Alliance 11.0, organizations can achieve accelerated revenue growth, proactive intelligence, process optimization, and customer satisfaction. Workforce Planning module lets organizations create, monitor, and proactively adjust plans in real-time to ensure optimal resource utilization across organization. Using Smart Checklist functionality, organizations can create unlimited, conditional branching checklists and learning guides to accurately diagnose, troubleshoot, and resolve issues.
Sales Software-as-a-Service guides reps through buying cycle.
Chicago, IL 60607
Sep 23, 2013
Part of Sales Enablement Applications, CRM Opportunity Pro integrates with existing CRM system, optimizing lead conversion and accelerating sales process. Sales Content Pro enables sales reps to leverage leading search and collaboration functionality via central repository for instant access to content, experts, and coaching. To facilitate buyer conversation anywhere, Mobile Sales Pro provides PowerPoint and video capabilities, whiteboarding, annotation, and automated proposal function.
CRM Software enables advanced workflow design and operation.
New York, NY 10022
Sep 17, 2013
PNMsoft Sequence CRM Edition (SCE) extends sales, marketing, and service capabilities, enabling accelerated development of advanced CRM workflows that ensure CRM-related activities are performed in optimized and visible manner. With functionality that extends Microsoft Dynamics CRM with Intelligent Workflow Applications, product includes core functionality of Sequence iBPMS (Intelligent Business Process Management Suite) as well as fully integrated CRM solution.
Sales Software supports route planning and expense tracking.
Runzheimer International Ltd.
Waterford, WI 53185-3599
Aug 26, 2013
Featuring 2-way communication and integration with Salesforce®, Runzheimer Mobile™ v2.1 allows field sales and service workers to manage itineraries, contacts, and activities in cloud; self-schedule in real-time; and locate nearby Accounts, Contacts, Leads, and Opportunities via map-based searches with ability to enter notes. For back office operations, trip data is available in cloud, providing concurrent visibility to back-end administrators and visibility into planned vs. actual field activity.
Remote Endpoint Monitoring/Management Software serves MSPs.
Absolute Software Inc
Vancouver V6B 6A3 Canada
Aug 02, 2013
Absolute Insight gives managed service providers (MSPs) complete view of each IT asset in all customer deployments, including relationships and dependencies within organization based on information from hardware, software, active directory, HR, procurement, and other data sources. Based on MSP- and customer-specific, Web-based reporting portals, this remote monitoring, security, and management solution lets MSPs remotely track, secure, and manage IT environments on customers' behalf.
Cloud-Based Call Center Software disrupts payment fraud.
Ridgeland, MS 39157
Jul 29, 2013
Capable of eradicating conventional payment fraud, friendly fraud, and internal fraud, SecureBuy 2.0 grants option to remove full card data from call center completely. Standard version includes passive authentication, inline terms and conditions, and biometric signature capture, providing indisputable proof of purchase. Adding active authentication, Pro version requires customer to provide payment information and confirm order via secure website while on phone with call center agent.
CRM Software enhances lead management for auto dealers.
San Clemente, CA 92673
Jul 19, 2013
Smart Reply allows auto dealerships to send intelligent emails to customers with concise and accurate content tailored to specific vehicle interests. Solution enhances internet lead process by empowering dealerships to respond to customers with exact information requested as well as additional suggestions based on vehicles in inventory.
CRM Software is designed for transportation brokers, 3PLs.
Dallas, TX 75287
Jul 11, 2013
Offering single-screen summary of all sales-related activities, Keypoint Broker CRM helps track such sales and account management processes as inbound/outbound calls, emails, meetings, tasks, and quotes. Functionality enables managers to analyze business units' sales funnel as well as benchmark staff performance. Direct integration with Keypoint Transportation Management software helps identify the type and timing of sales activities that best maintain and grow shipper relationships.
BI Software extracts information from medical practices.
Technology Partners, Inc. dba IMAGINE Software
Charlotte, NC 28210
Jul 10, 2013
Offering integrated business intelligence and analytics, IMAGINE Intelligence showcases acute view of business performance linking billing system data, accounting, CRM, collections, radiology, doctor, and scheduling systems. Users can track KPIs using intelligent dashboards, analyses, and reports, as well as receive alerts in real-time when changes occur. Program also makes information transparent and usable, offering data mining coupled with prediction-based rules to allow proactive maintenance.
Web Experience Management Software helps optimize online sales.
Jun 17, 2013
Providing targeted, responsive experience across omni-channel touch points, multiple languages and devices, OpenText WEM helps optimize online sales and customer loyalty. Intuitive design interface based on HTML5 encourages business users to create web presence that draws on images, video, text, and documents following principles of responsive design. With flexible segmentation and targeting rules engine, marketers can incorporate capabilities from social media or integrated applications.
CRM Software improves efficiency and data accuracy.
San Diego, CA 92101
Apr 26, 2013
Contact Manager v10.1, for Quantum Control™ MRO and logistics software, increases consolidation of business information within Quantum database for enhanced workflow management and key process reporting. While eliminating need to use additional and disparate CRM software with Quantum in order to manage customer data, solution lets users track every customer interaction and event: sales activity, repair management, customer contact and support, A/R collection, and internal issue management.
Service Center Software fully supports NVOCC NRAs.
Huntington Beach, CA 92649
Feb 25, 2013
Offering all-inclusive solution for Negotiated Rate Arrangement (NRA) management in full compliance with FMC regulations, Customer Self-Service Center module lets licensed NVOCCs and shippers take full advantage of NRA exemption from tariff rate publication requirements of Shipping Act. Cloud platform, offering 24/7 access, correlates quotations, acceptance of quotation, assigned unique NRA-Quote number, and booking confirmation. Module also ensures proper application of rates/surcharges.
Call Center Software detects answering machines.
Sangoma Technologies Corp.
Markham, ON L3R 9R6 Canada
Nov 12, 2012
With AMD for Asterisk, call center system can quickly analyze every dialed call to accurately determine if it should be connected to agent. Using neural network algorithms, solution delivers answering machine detection accuracy at levels of 95% in under 300 ms and nearly 98% in under 2 seconds. AMD functions can be applied to TDM and SIP-based VoIP calls to provide implementation flexibility in mixed-technology environments that are commonly found in many call center operations.
Service Management Software covers field service lifecycle.
IFS North America, Inc.
Tucson, AZ 85710
Oct 22, 2012
Available on premise or in cloud, IFS Metrix Service Management v5.5 covers field service lifecycle from CRM, scheduling, and mobile service to contract pricing, warranty repair, and parts management. Program provides schedule board visualization for intuitive dispatching, business intelligence charts for each customer, and part availability mapping. Using software, technicians performing component repair can automatically identify parts that are frequently serviced or replaced.
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