Relationship Management

Services, Software

IQMS Forms Customer Success Group to Help Companies Optimize Their Use of IQMS Manufacturing ERP Software

April 1, 2016

Industry veteran Ken Kratz will lead the IQMS Customer Success Group in ensuring manufacturers have the skills and software in place to maximize their operational efficiency and effectiveness PASO ROBLES, Calif. - IQMS, a leading manufacturing ERP software and manufacturing execution system (MES) authority, today announced the creation of the IQMS Customer Success Group. Working alongside... Read More

Automatic ID, Electrical Equipment & Systems, Services, Software

Customer Communications System targets inbound market.

February 29, 2016

Available for both premise and cloud deployments, Noble Inbound 100 delivers all-in-one platform that includes intelligent routing, callback management, CRM integration, IVR and speech recognition, recording and quality assurance, and reporting for multichannel environments. Smart Accept™ tool shrinks average speed to answer and optimizes customer experience, while Smart Recover™ minimizes dropped calls for systems deployed in Cloud architecture. Read More

Services, Software

ABB Selects Service Management Software From Vertical Solutions, Inc.

October 27, 2015

Deploys VServiceManagement case management and field service solution; improves resolution time by 40% Cincinnati, OH — Vertical Solutions, Inc. (VSI) announces that ABB, Ltd. (NYSE: ABB) the global manufacturer of industrial controls, robotics, and automation products, has chosen VServiceManagement™ for its 3,500 service and project engineers and supporting management around the world to... Read More

Services, Software

Guardian Fence Sales Management Implements New CRM and New Internal Training Program

September 23, 2015

Brian Denny didn’t think he could go back to work after he sustained a high level spinal cord injury (C3-C4). Unable to move his upper or lower body, Brian uses a power wheelchair that he manipulates by blowing into a straw-like device called a sip and puff. It takes patience and determination, something that Brian has in great supply. “Brian was hurt on the job while he was working at... Read More

Software

Salesforce Software makes manufacturers customer-centric.

April 17, 2015

Built on Salesforce 1 Platform, Service Excellence Solution helps manufacturers manage their customers' experience after point-of-sale, with special emphasis on customer service, field service, self-service, and connected product functions. Users can manage all customer interactions with Salesforce Service Cloud, develop online communities for distributors and customers, and manage work orders. By integrating ERP information into Salesforce Platform, users get 360° view of customer. Read More

Software

The PT Services Group Chooses Noble Systems' Enterprise Contact Center Solution

April 15, 2015

Premier prospecting organization selects global provider’s advanced unified communications system Atlanta, GA — Noble Systems Corporation, a global leader in unified contact center technology, reports that The PT Services Group has chosen the Noble® Enterprise solution to enhance its appointment setting, business intelligence, and data collection programs. With an unwavering commitment... Read More

Software

Infomedia Deploying NICE Engage Platform for Unrivaled Scalability and Low TCO

April 15, 2015

This deal marks the expansion of a successful partnership between NICE and Selindo to deliver customer engagement solutions to the Indonesian market JAKARTA, Indonesia – NICE Systems (NASDAQ: NICE) today announced that Infomedia, the largest Indonesian business process management services company, is deploying the NICE Engage Platform [Read More

Software

Hosted Sourcing/CLM Suite minimizes data-transfer challenges.

April 14, 2015

Hosted solution comprised of SAP® Sourcing and SAP Contract Lifecycle Management (SAP CLM) v10.0 lets users leverage familiar platform and retain current data sets. Covering entire strategic source-to-contract process across all categories of spend, SAP Sourcing suite encompasses SAP Strategic Sourcing solution, SAP CLM, and SAP Supplier Relationship Management. Features support project management, requests for information, proposals and quotations, and effective auctions. Read More

Software

Booming Aviation Industry Turns to Quantum Secure's SAFE for Aviation Solution to Manage Worker's Physical Identities and Access

April 8, 2015

Airport Operators Leverage SAFE PIAM Solution to Increase Security and Customer Service for Tenants, Vendors, and Airlines San Jose, CA – In our nation's busy airports, security and passenger safety is of paramount importance. Theft, smuggling, passenger safety, and terrorism all threaten the highly inter-dependent balance between airports, airlines, and the myriad aviation service... Read More

Software

Centralized SRM Software enhances visibility and control.

April 8, 2015

By collecting and leveraging all supplier-related data in one platform, DriveSRM gives companies control, efficiency, and visibility needed to optimize supply-side activities. This SaaS-delivered supplier relationship management tool offers streamlined registration to accelerate supplier onboarding, search engine that helps optimize engagement, as well as document expiration warnings that ensure suppliers are up to date on all required certifications, insurances, and other requirements. Read More

Software

Phone Fraud Protection Service enables omni-channel prevention.

April 6, 2015

Utilizing behavioral analytics to distinguish between legitimate customers/fraudsters and offering immediate approve or decline decisions, Forter phone orders solution provides real-time fraud prevention decisions for payments made via call centers and phone representatives. Retailers gain omni-channel fraud-free environment, while customers experience is enhanced via elimination of text messages or emails that would otherwise break up phone conversations. Read More

Software

Semafone Partners with AsiaPay to Offer Secure Payment Solution for Contact Centres

March 30, 2015

HONG KONG — AsiaPay, the premier electronic payment service and solution provider in Asia-Pacific, is pleased to announce that Semafone, the international provider of secure payment technology for call centres, has signed a two way partnership with AsiaPay. As Semafone continues to expand its presence in Asia, the solution will provide existing and new AsiaPay customers with a secure way to... Read More

Software

Ameyo Helps Cegura Technologies Expand Its Customer Reach by Powering the BPO's Contact Center

March 16, 2015

GURGAON, India - Contact center technology and services leader, Ameyo (http://www.ameyo.com) is pleased to announce that Cegura Technologies, an emerging BPO service provider with presence in India, Philippines, and UK, headquartered in Kolkata, India that offers lead generation, appointment setting, customer service, and back office support has deployed... Read More

Software

Astea International to Showcase Latest Innovations at Two Premier Conferences in North America and Australia

March 13, 2015

Innovations enabling companies to drive unprecedented levels of service optimization and transformation HORSHAM, Pa.– Astea International Inc., a global provider of service lifecycle management and mobility solutions, will be showcasing their latest service management and mobile workforce innovations at Microsoft Convergence 2015 (Booth #1847), in Georgia, Atlanta, March 16-19, and at the... Read More

Software

Relayware Wins Three Stevie® Awards in the 9th Annual Stevie Awards for Sales and Customer Service

March 11, 2015

Relayware Recognized for Developing and Maintaining Strong, Productive Relationships for the Company's Customers JERSEY CITY, N.J. and OXFORD, England - Relayware, a SaaS-based provider of Partnering Automation software, is proud to announce that the company was presented with a three Stevie® Awards in the ninth annual Stevie Awards for Sales and Customer Service. Relayware's New... Read More

Software

RADCOM Boosts MaveriQ Virtualized CEM Solution Performance Using SR-IOV Technology in Intel Network Controllers

March 2, 2015

TEL AVIV, Israel – RADCOM Ltd. (NASDAQ: RDCM), a leading provider of customer experience management (CEM) solutions, today announced it has integrated RADCOM's NFV-based MaveriQ Customer Experience Management solution with Single Root I/O Virtualization (SR-IOV) technology embedded in Intel Ethernet Converged Network Controllers. SR-IOV offers substantial packet processing performance... Read More

Software

Sabre Launches Three New, Data-driven Personalization Solutions, Including Dynamic Travel Offers, to Revitalize Airline Operations

February 27, 2015

Virgin America to deploy Customer Data and Experience solutions and industry-first Sabre Dynamic Retailer SOUTHLAKE, Texas - Sabre Corporation (NASDAQ: SABR), a leading technology provider to the global travel and tourism industry, today announced the launch of three new, powerful data-driven, personalization solutions, further solidifying the company's role as a leader in shaping the... Read More

Software

FSW's Deacom ERP System Up and Running

February 26, 2015

Over the past year, First Source Worldwide, LLC (FSW)’s dedicated teams have worked diligently in development of our new Enterprise Resource Planning (ERP) system. We are excited to announce we are now live, operating fully on the new system as of Jan. 19th. After thorough investigation and assessment of a multitude of systems, FSW selected Deacom, Inc. software system designed specifically... Read More

Software

EagleBank Implements EnAct from Fiserv to Support "Relationships F.I.R.S.T." Strategy

February 2, 2015

• DC metro area's largest community bank looks to Fiserv for a relationship sales solution designed for banking and built on Microsoft Dynamics CRM • EagleBank sought an intuitive solution to consolidate disparate system data and customer touch points into a 360-degree view of relationships • EnAct delivers insight into complex client relationships, helping EagleBank better identify... Read More

Services, Software

Vertical Communications to Demonstrate Advanced Communications Technologies for Automotive Dealers at NADA Convention and Expo 2015

January 23, 2015

Leading UC provider will preview new cloud-based Vertical CRMLink solution, an integrated customer analytics and sales management interface that allows dealers to enhance customer service and improve workflows Santa Clara, Calif. — Vertical Communications®, a leading provider of business communications software and solutions, will showcase its industry-leading suite of auto dealer-specific... Read More