Almeza Research, LLC
Sevsk 164522  Russian Federation
Nov 17, 2009 Along with ability to store corporate information, LeaderTask Company Management v6.6 features include customizable tree-like or calendar task view, with filtering by 5 parameters, and ability to delegate tasks to employees as well as report on work being done. Software runs under Windows with server and client on same computer. It also runs without connection to server/Internet, but can be accessed via Internet so manager can communicate with employees remotely.

Attensity Group
Palo Alto, CA 94303
Nov 11, 2009 Attensity(TM) Analyze for VOC v5.2 lets users harness information from inside and outside firewall to understand and act on Voice of the Customer (VoC) feedback across various conversation channels: emails, CRM notes, survey responses, and social media. With functionality designed to listen to, analyze, and relate unstructured/structured data, application offers has real-time, scalable integration architecture and supports industry-specific domains as well as out-of-the box reports.

Teradata Corporation
Dayton, OH 45342
Oct 23, 2009 Based on Microsoft business intelligence technologies, Teradata Contact Center Intelligence for Telecommunications enables contact center managers and business analysts at telecommunications carriers to examine detailed company data from all service channels, outside vendors, and other enterprise data sources to understand both current operations and trends over time. Program provides immediate access to high volumes of critical customer experience information and sub-sec query response.

Net-Results
Golden, CO 80401
Oct 23, 2009 With SOAP API, Net-Results Lead Management Automation Platform v2.4 enables integration with commercial, open source, and home-grown CRM applications, allowing customers to automate lead management tasks without disruptive change to existing sales processes. For security, program includes user roles for control over ownership of contacts, lists, and campaigns as well as user profiles that allow restrictions as to which features user may access.

Surado CRM
CA
Oct 12, 2009 Suited for single professionals and small businesses with up to 5 users, Surado CRM Online - Group Edition offers key features such as contact and account management, sales tracking and forecasting, marketing campaign management, and email marketing. Series of online tutorials helps users customize functionality to accommodate their businesses operations. Other capabilities include data import, list management with data mining, and task management.

Aurix Limited
Malvern WR14 3SZ  United Kingdom
Oct 12, 2009 Gopher-it(TM) delivers phonetic speech search technology that enables contact centers to identify words and phrases in call recordings, helping management improve operational efficiencies and combat compliance breaches. Providing project-based environment linking searches with audio recordings, Windows®-based desktop speech search and analytics tool can be integrated with existing contact center infrastructure and does not require dictionary of recognizable terms.

ConnectWise, Inc
Tampa, FL 33618
Oct 07, 2009 Intended for unified business process management systems, ConnectWise Cloud provides tight integration between ConnectWise professional service automation (PSA) software and other products for VARs, MSPs, and IT service companies. It delivers on-demand PSA and related business applications - CRM, financial management, collaboration, sales and service ticketing, inventory, reports, analytics - while helping users build and integrate their own hosted applications.

Finnet Limited
Bromley BR1 4HN  United Kingdom
Sep 04, 2009 With mini-ERP WorkforceTrack, companies can automate workflow at project management and warehouse inventory management levels, as well as track employees and projects at different levels of workflow, including project initiation and client billing. Program also enables performance appraisals for employees working on different departments using numerous performance criteria. Additional features include CRM, automatic email notifications, and accounting, finance, and payroll tools.

Sage Software Inc.
St. Petersburg, FL 33702
Sep 03, 2009 Sage MAS 90 and 200 Extended Enterprise Suite v1.3 combines aspects of Sage ERP, CRM, fixed assets, and BI applications with delivery on Applianz technology. Configured to reduce or eliminate need for ongoing IT support, business application leverages virtualization technology as well as features of on-premise and hosted solutions. Systems also include one year of Applianz CompleteAssurance(TM) 24/7 remote monitoring, fully automatic daily back-up, and disaster recovery services.

IssueTrak, Inc.
Virginia Beach, VA 23462
Aug 28, 2009 With IssueTrak v9.0, users can create customized issue screens for various departments and types of requests, and define terminology that is used for issue subjects, types, projects, locations/regions, and knowledge base. Users can choose to use Summary, As Submitter, Assignee, or Next Action reports on My Issues screen as their home page. When adding billing module line items to issues, labor hours can be subtracted from service contracts.

Smoothstone IP Communications
Louisville, KY 40202
Aug 27, 2009 Offering functionality to manage and optimize organization's call traffic from secure Web portal, Intelligent Call Control (ICC) v3.2 lets companies combine geographically dispersed employees and multiple call centers into one nationwide call center. Agent Desktop Application, included, provides real-time queue/call statistics access, taskbar alerts, chat application, and screen-pop functionality. Geo-Routing functionality and reporting capabilities are also included.

Ventyx
Atlanta, GA 30339
Aug 27, 2009 As customer information system (CIS)/billing software solution, Customer Suite v4.2 enhances utility clients' ability to incorporate advanced metering infrastructure (AMI) capabilities and renewable energy into their customer management systems. Billing and security features, such as support for PCI security standards, further enhance this customer management system, which is capable of managing all of utility's - gas, water, electric - customer-facing processes.

Noble Systems Corporation
Atlanta, GA GA 30319
Aug 26, 2009 Unifying customer communications via server-based telephony architecture, Noble® SIPhony supports contact center environments regardless of telephony infrastructure, including pure native-SIP, traditional TDM, or hybrid of both. SIPhony offers alternatives for disaster recovery and business continuity, and can be used as cloud-based contact routing platform for companies looking to centralize their resources, with support for agent network, wherever agents may be located.

Avocent Corp.
Huntsville, AL 35805
Aug 20, 2009 Featuring optimized graphical dashboards, LANDesk Service Desk v7.3 drives proactive service management so service desk can quickly resolve incidents. Integration with SolarWinds® Orion® NPM via Event Management functionality allows events occurring on network to be automatically reported to service desk. Web Desk allows access to LANDesk Service Desk from any location via Internet, while mathematical functions enable real-time calculations on data on forms, queries, and related processes.

Sage Software Inc.
St. Petersburg, FL 33702
Aug 13, 2009 Peachtree Premium Accounting for Nonprofits 2010 and Peachtree by Sage - Quantum include Customer Management Center with central view of donor/volunteer details, customizable dashboard views, and ability to export to Microsoft® Excel® or PDF. Software also features password security for access control. Automatic backup of data is also provided, and various employee information is stored in centralized location. Up to 40 named users are supported.

NTRglobal
Barcelona 08019  Spain
Jul 29, 2009 NTRsupport Pro is small, self-contained widget that can be downloaded from Internet or downloaded/accessed via USB storage device. Non-browser dependent program enables technical support providers to virtually manage up to 8 computers simultaneously, even if machine requires reboot, as well as diagnose problems, implement fixes, transfer files, and demonstrate solutions. StayConnected(TM) agent allows additional, unlimited number of machines to be monitored in unattended mode.

PTC
Needham, MA 02494
Jul 28, 2009 Establishing relationship between customer needs, market requirements, and underlying technical requirements, Windchill® RequirementsLink(TM) helps ensure customer and market requirements have been satisfied by designs and properly verified during development. Requirements capture/management is optimized via ability to manage requirements as part of overall development process, import requirements from MS Word or Excel, and synchronize requirements specifications/traceability matrices.

Workamajig(TM)
Anthem, AZ 85086
Jul 24, 2009 Designed to work with PC and Mac from any location, web-based Workamajig v10.0.2.7 Ad Agency Software and Project Management Groupware includes CRM module that allows clients to arrange their leads and contacts in variety of lists for direct mail and email marketing efforts. With Strata interface, users enter Interactive plan into Strata media buying software, and Workamajig's interface sends information over as insertion orders in Workamajig's integrated software.

Astea International Inc.
Horsham, PA 19044
Jul 23, 2009 Astea Alliance v9.0 is built on Microsoft .NET 3.5 platform and provides optimized professional services automation, BI, service work order process, logistics, workforce scheduling, as well as scheduling and dispatch console. Modular system can be introduced 1 module at time or deployed as seamless information backbone. It simplifies each step of service lifecycle, from initial customer call to closing of work orders, customer invoicing, and product replacement.

TenDigits Software Inc.
Vancouver V6H 1A6  Canada
Jul 21, 2009 With support for photo capture, barcode scanning, signature capture, and GPS coordinate capture, MobileAccess 4.5 enables visual records, asset tracking, transaction sign-off, and location-based tracking to become integral parts of customer records and business operations. Smart Actionable Alerts(TM) leverages intelligence of smartphones to provide mobile alerts that are integrated with CRM data interactions. Offering icon-driven user interface, program supports BlackBerry® and Windows Mobile Devices.