Drishti-Soft Solutions (P). Ltd.
Gurgaon 122001  India
Oct 07, 2008 Offering holistic contact management capabilities for contact centers and enterprises, DACX Ameyo ensures telco-grade reliability in software with distributed architecture while leveraging existing applications and infrastructure. Various information and communications management capabilities are included as well as custom communication flows across multiple media. SOA and ComponentService(TM) framework help ensure high availability by eliminating single point of failure.

Oracle Corp.
Redwood Shores, CA 94065
Oct 07, 2008 Oracle Fusion Middleware offers integrations between Oracle Database, Oracle Content Management, and Oracle Applications to help access insight in unstructured information from within typical workflows and critical business applications. Enterprises can automate/accelerate business processes, improve decision-making, and manage structured/unstructured content. Other integrations help consolidate CRM content, drive context-aware information sharing, and simplify identity management.

Oracle Corp.
Redwood Shores, CA 94065
Sep 30, 2008 Oracle® Sales Campaigns combines graphical application for creating and analyzing sales campaigns with various social networking opportunities such as tagging, ratings, and comments. Also available, Oracle Sales Library is graphical application for finding, assembling, downloading, and sharing sales content. It also includes social networking tools and enables leveraging of most-effective sales materials to optimize business closings and presentation building.

Oracle Corp.
Redwood Shores, CA 94065
Sep 30, 2008 My Oracle Support integrates support portal (Oracle® MetaLink) and configuration management platform (Oracle Software Configuration Manager) to deliver personalized and proactive support capabilities that reduce unplanned downtime and aid system stability. While personalized knowledge management and guided search capabilities help locate relevant information, proactive health checks based on personalized system configuration information help avoid unplanned system downtime.

3CX Ltd
Nicosia   Cyprus
Sep 25, 2008 Comprised of email customer service solution for Windows and software-based IP PBX based on SIP standard, VisNetic MailFlow v3.8 integrated communication system can manage and track all email and telephony traffic. Capabilities include email routing and tracking, reporting, and customer email history tracking as well as click to call, telephone conversation time stamps, and call notes. Also, users can call contacts within MailFlow and record their telephone conversations.

Avature
New York, NY 10005
Sep 23, 2008 Built on Web 2.0 framework, Recruiting CRM brings Internet spidering, e-mail threading, SMS communication, tagging and tag clouds, Boolean and custom operators, and live search features to recruiting marketplace. Analytics dashboard provides critical recruiting metrics in real-time, facilitating management of sourcing teams, recruiters, and recruiting managers. Delivered as SaaS, system is suited for deployment in front of existing ERP solutions or applicant tracking systems.

Siemens Communications, Enterprise Networks USA
Meriden, CT 06450
Sep 18, 2008 OpenScape® Contact Center portfolio provides interactive contact center features and monitoring in hosted package. In addition to shared interactive voice response (IVR) and hosted service management that helps enterprises deploy contact automation, solution offers integrated contact automation, platform management, reporting tools, and caller interaction. Together, features help promote quality customer services.

Talisma Corporation
Bellevue, WA 98004
Sep 15, 2008 Part of Customer Interaction Management v8.1, Talisma Chat v8.1 includes PCI support with chat transcript masking, agent notification of proactive rule that triggered invitation, and ability to automatically assign status to customer. Talisma Email v8.1 allows agents to split email into multiple threads. Email Placeholders feature requires input from agents when they are completing email response. With release v8.1, externalized reporting is available across phone, chat, and email.

Accordia Group, LLC.
New Rochelle, NY 10804
Sep 12, 2008 With interactive relationships maps, Accordia RM lets users visualize, browse, and search business and social contacts. Using non-technical language, it can mine untapped data to reveal hidden relationships. Designed to provide web-like searching of highly-structured data, software offers integrated enterprise grade search and visualization engine, intuitive and fully customizable point-and-click user interface, and out-of-box integration with enterprise client relationship data.

Oracle Corp.
Redwood Shores, CA 94065
Sep 04, 2008 Used by sales and executive managers, Oracle® CRM On Demand Integration to Siebel CRM offers prebuilt integration that provides holistic view of customer data across on-demand and on-premise CRM deployments. This reduces integration risk and helps solve data silo problems. As business requirements evolve, organizations can synchronize customer data in real-time, administer integration at transaction level, and leverage Siebel CRM data quality management tools.

RightNow Technologies, Inc.
Bozeman,, MT 59718-9300
Sep 03, 2008 RightNow customer portal (August '08) enables consumer-centric organizations to transform static website support environments into branded, interactive online service experiences. It supports consumer reliance on digital mediums to make informed buying decisions with ability to flexibly incorporate Web 2.0 technologies such as widgets, video, forums, and blogs. Along with studio development environment, features include proactive chat as well as agent/consumer co-browsing.

Smoothstone IP Communications
Louisville, KY 40202
Sep 03, 2008 Utilizing Apple's iPhone 3G and iPod touch, clients with Intelligent Call Control Suite can manage call queues across multiple locations in real-time, reroute calls to any other agent or call center location on-the-fly, and transfer held calls through drag-and-drop interface. Program lets users see instant statistics and analytics of call activity and agent performance, listen to live calls via Bluetooth headset or speaker, and record and review calls for training and quality assurance.

W-Systems Corp
Ramsey, NJ 07446
Aug 28, 2008 Providing mobile telephone client for GoldMine CRM system, wMobile v1.8 includes team-based graphical monthly, weekly, and daily calendars, and displays equally well on phones from BlackBerry, Windows Mobile, iPhone, and Palm. Users can interactively access any team member's calendar via mobile phone, and with dynamic time zone support, users can specify time zone they are operating in and have schedule activities translated on-the-fly.

Activa Live, Inc.
St. Clair Shores, MI 48081
Aug 27, 2008 Activa Live Chat is available with Intelligence Rules feature, which helps automatically target and engage with key visitors and high value customers. Users supply parameters that automatically determine when, to whom, and on which pages to offer live assistance. As option with automated chat invitations, users can specify criteria that must be met before invitation to chat is offered. Other fates include customizable live chat window aesthetics and position.

Nexidia, Inc.
Atlanta, GA 30305
Aug 26, 2008 Featuring visual reporting and analytics tools, Enterprise Speech Intelligence v7.0 summarizes and consolidates data volumes for at-a-glance assessments by executives and contact center managers. Tools also let users drill down for deeper investigation and root-cause analysis, while dashboards can be used for pinpointing hot spots driving call volume. Along with call categorization methodology, reporting features reveal critical factors impacting key metrics.

TheVisionWorld.com
Mumbai   India
Aug 25, 2008 Web-based Vision v1.0 empowers organizations to gain control over their inbox and offers effective methods for managing emails, client communication, online issue tracking, knowledgebase, troubleshooting, news, downloads, SLA, and escalations. Able to manage multiple domains/companies, multi-language program includes antivirus tool, migration tool, AJAX-based user interface, report generation, scrap book and private messaging, and client side search facility.

UCN, Inc.
Bluffdale, UT 84065
Aug 25, 2008 Fully integrated with inContact ACD, inContact® Outbound Dialer v2.0 includes customization tools for outbound projects, detailed dispositioning functionality, script routing, and adjustable priority delivery. Providing call flow processing and performance tracking, software features custom-defined schemas, format importing, scheduled power dialing, exportable reporting, agent screen pop with custom data display, and forced and optional agent participation modes.

AMDOCS
Jersey City, NJ 07311
Aug 22, 2008 Using Qpass Retail Suite 7.5, service providers can deliver personalized retail experience across multiple screens and all media types. Program lets consumers access digital content information online and perform functions in self-service mode. Release supports 3rd party programs such as widgets that extend retailing to Web 2.0 outlets. Two-Phase Purchase guarantees sufficient funds are available before purchase and that customer is charged only upon successful delivery of content.

ListMate/ValidMate HQ
Halifax   Canada
Aug 19, 2008 Compatible with all Windows platforms, ListMate Express offers e-mail list management suite of tools to manipulate, organize, and process large files of emails. It can accommodate maximum data file sizes of 500 Mb, and includes 9 separate tools/screens each with its own host of features. Level 1 can handle maximum file sizes of 100 Mb, while Level 2 and 3 handle maximum file sizes of 250 and 500 Mb, respectively. SMBs can custom-tailor ListMate Express to meet specific need.

DealerSocket
San Clemente, CA 92673
Aug 15, 2008 Scalable to handle large databases, MoneyMaker lets auto dealers leverage existing customer data to use in their marketing efforts. Mining capabilities provide detailed picture of up-sell opportunities with current customers based on factors such as equity in their vehicles, current payment, or customer APR. Solution also supports pre-defined and custom queries/campaigns, results saving and exporting, immediate customer communication, and real-time customer enrollment.