Product News: Software
Retail Software helps optimize customer experience.
Press Release Summary:
January 18, 2012 - Intended for midsize and enterprise retailers, Microsoft Dynamics AX 2012 for Retail features multichannel capabilities, which enable customers to buy, pick up, return, or replace items on their terms. Support for social and mobile commerce means retailers can offer promotions, discounts, or coupons targeted to marketplaces or social networks. With merchandising functionality, unlimited categories and hierarchies are possible for assortment and replenishment to best meet customer demand.
Original Press Release
Retailers to Enhance Customer Experience with Microsoft Dynamics AX 2012 for Retail
Press release date: January 16, 2012
-- Empower employees. Orders can be created and managed at the POS, offering the sales associate increasing amounts of valuable face-to-face time with customers. Employees can also make highly accurate, timely and consistent decisions because they are armed with relevant details delivered through enhanced Role Centers, dashboards that deliver a succinct set of information relevant to each individual user.
-- Execute with insight. Integrated multichannel management allows complete insight to help retailers be proactive in anticipating trends. In addition, powerful merchandising functionality puts control into the retailers' hands with unlimited categories and hierarchies possible for assortment and replenishment to best meet customer demand accurately and efficiently. Retailers worldwide, including AkzoNobel Decorative Paints, Ashley Furniture Industries,DavidsTea., Kwit-Fit Nederland Groep B.V., Malabar Gold, Mattress Firm, P.F. Chang's China Bistro Inc., Simon Pearce and Turisme de Barcelona, have chosen Microsoft Dynamics AX for Retail during the past year. Global partners are also a core part of the retail business solution. "Enterprise customers require core retail data and advanced tools to leverage and create value through analytics," said Janet Hoffmann, managing director of Accenture's Retail practice. "Accenture, in close collaboration with global Microsoft specialists Avanade, is developing and delivering solutions built on Microsoft Dynamics AX 2012 for Retail, which enable clients to connect better with their customers." "Today's retail paradigm puts increased pressure on retailers to build lasting customer loyalty by keeping up with fast-moving trends and exceeding shopper expectations," said Michael Griffiths, global product director of retail, Microsoft Business Solutions. "Microsoft is all in when it comes to retail -- from our stores and consumer devices to the customers already running Microsoft Dynamics AX for Retail in more than 30 countries. We are taking that investment to the next level with Microsoft Dynamics AX 2012 for Retail." Microsoft Dynamics AX 2012 for Retail will be available in more than 25 countries starting Feb. 1, 2012. Retailers interested in learning more about Microsoft Dynamics solutions for the retail industry can visit www.microsoft.com/en-us/dynamics/erp-ax-retail.aspx. The Microsoft Dynamics ERP team is on Twitter at @MSFTDynamicsERP and at the hashtag #MSDYNERP, as well as on Facebook, YouTube and The Edge Blog. About Microsoft Dynamics
Microsoft Dynamics CRM and ERP solutions empower your people to be more productive and your systems to last longer and scale as your business grows, while enabling you to derive the insights necessary to respond quickly in an ever-changing world of business. About Microsoft
Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.