PBX Phone Service works with any phone in any location.

Press Release Summary:



VirtualPBX® Service includes AutoRoute(TM) feature, which enables calls to be directed automatically to anywhere in system based on caller's phone number. Supervised call transfers, also offered by hosted service, integrate distributed workers under one phone system by allowing employees to speak with each other before call transfer ends. Additional features include day/night mode scheduling feature, single digit extensions and options for routing out of voicemail.



Original Press Release:



Virtual PBX® Announces New AutoRoute Feature, Supervised Call Transfers, and System Scheduling



Customers Immediately Gain Flexibility and Control at No Additional Cost

SAN JOSE, Calif., Feb. 7 / -- Virtual PBX(R), inventors of the first hosted PBX service, today announced a major new upgrade release to its customers. Added features include AutoRoute(TM), which enables calls to be directed automatically to anywhere in the system based on the caller's phone number; supervised call transfers (attended transfers); automated scheduling of day- and night-mode routing; and a variety of other enhancements. The new features are being added to the VirtualPBX(R) Service at no additional cost to users.

"We're thrilled to be able to offer this new set of features to our customers," said Paul Hammond, CEO of Virtual PBX. "Now, for the first time ever in a hosted PBX system, calls can automatically be sent directly to ACD queues, support or sales personnel, individual extensions, or voicemail, based on the caller's area code, area code and prefix, or entire phone number. This allows our clients to send East Coast calls to their East Coast sales people, or automatically route a VIP caller to a personal customer service representative. We are dedicated to maintaining our technological lead in this market that we created by offering our customers features that make their businesses run more smoothly and profitably."

The new features are aimed at customers in Virtual PBX's target markets, which include companies with distributed workforces as well as small to medium sized firms who need top-level phone system capabilities without the expense and support costs of premise-based equipment. Because the Virtual PBX Service is not a VoIP solution, it can work with any phone of any type in any location, including office phones, home phones, cell phones and VoIP phones.

AutoRoute

The new AutoRoute feature lets clients set up lists of numbers to route to specific extensions inside the system. These routing lists can be based on the caller's full phone number or subsets of that number, such as the area code or area code and prefix. Calls from these numbers can then be sent to specific user extensions, to appropriate sales or support groups, or to voice messages that play pre-determined information. Specific numbers can also be blocked from entering the system, eliminating abusive calls or unwanted solicitation.

Supervised Call Transfers

Many Virtual PBX customers have employees that work from diverse locations. Integrating these distributed workers under one phone system is one of the main benefits of the VirtualPBX Service. As with any phone system, it is often important to transfer calls between employees, a feature that Virtual PBX has had for many years. The new supervised transfers allow the employees to speak with each other before the transfer is completed. The call can then be accepted by the destination employee or kept by the person doing the transfer.

Day/Night Mode Scheduling

This new feature lets system administrators set standard business hours for their companies and automatically change system operation outside of those hours. During "night mode" the system can simply play a different greeting, such as "the office is closed," or can both play a night mode greeting and change the operation of the system.

"Some of our competitors have the ability to change the message that is played at night," said Greg Brashier, vice president of marketing for Virtual VPX, "but if callers dial the original menu selections they still get routed, often inappropriately, through the system, resulting in frustration on the part of both callers and employees. The Virtual PBX Service can automatically change operation at night, letting callers leave messages rather than get misdirected to non-working employees."

A variety of other enhancements are also part of this release, many that were made to accommodate specific customer requests. These enhancements include single digit extensions, setting overall system and individual extension time zones, options for routing out of voicemail, and more.

All of the new features in this release are available immediately to Virtual PBX customers and are included in the service at no additional cost. Existing customers should contact support at Virtual PBX for more information. Other interested parties should call 1-800-825-0800, option 1.

About Virtual PBX

VirtualPBX.com, Inc. pioneered the hosted PBX market, introducing the first service of this class in 1997. Virtual PBX utilizes the public switched telephone network and the internet to provide PBX functionality as a hosted service. The three primary uses for Virtual PBX services are: small businesses that want full PBX functionality without the capital and support expense of installed equipment; companies of any size that need to route calls to telecommuters or other employees outside of a main office; and enterprises looking for phone system disaster recovery solutions. Additional information about VirtualPBX.com, Inc. can be found at www.virtualpbx.com or by calling 888-825-0800.

NOTE: Virtual PBX and VirtualPBX are a registered trademarks of VirtualPBX.com, Inc.

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