Product News: Software
Dialer Software helps maximize agent productivity.
Press Release Summary:
April 4, 2014 - Offering solution for focused customer contact campaigns, Castel Connects® v4.2 provides integral tools for system management and administration. Intuitive GUI allows for quick access to campaign parameters. Users can define schedule and let system manage agents from campaign to campaign, add accounts to projects in real-time without stopping campaign, and change customer reach strategies on the fly. Program can also define new inbound queues and dynamically assign agents to ensure service level.
Original Press Release
Castel Unveils Castel Connects 4.2 Dialer
Press release date: March 27, 2014
"Castel Connects(R) 4.2 redefines the management process, making it easier for managers to perform their everyday tasks, allowing them to react faster to events, resulting in an increase of productivity," says Paul Pardo, Castel Connects(R) Product Manager. "The solution is feature-rich, proven to increase agent productivity and now delivers integral tools for system management and administration. We took ergonomics and usability very seriously to design a system that is Intuitive and easy to navigate."
Castel Connects'(R) new GUI interface features include:
-- Ergonomic design brings frequently used features just a click away
-- Intuitive interface allows for quick access to campaign parameters
-- Define a schedule and let the system manage your agents from campaign to campaign
-- Add accounts to projects in real-time without ever stopping a campaign
-- Change customer reach strategies on the fly
-- Define new inbound queues and dynamically assign agents to ensure service level
-- Manage call pacing, state and federal regulation compliance
-- Add queues to sets, change routing rules real time
To schedule a LIVE online demonstration of Castel Connects(R), please call 800.657.8215.
About Castel: Founded in 1982, Castel designs call center software, services and solutions engineered for businesses. Castel listens, learns, plans and partners with companies to define and realize their future. For more information, news and perspectives from Castel, please visit Castel Newsroom at http://www.castel.com/news/.
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CONTACT: Media Contact:
Castel Communications LLC
Anne Pacifico, +01.800.657.8215