Workforce Management Software extends information visibility.
Share:
Press Release Summary:
ServiceOptimization Suite v8.1.4 lets service organizations integrate various business processes in order to increase visibility. Supporting rich workforce management scenarios, including handling of work orders and parts management, solution extends beyond scheduling, workforce management, and mobility to support additional activities in service supply chain. All relevant information is accessible via one solution that also supports working on multiple activities in parallel.
Original Press Release:
ClickSoftware Extends Service Management Capabilities, Introducing the Next Generation Workforce Management Platform
Latest release of its ServiceOptimization Suite designed to address customer demand for a more complete workforce management experience within one application instance
BURLINGTON, Mass. and CANNES, France -- ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated workforce management and optimization solutions, today announced that it has released version 8.1.4 of its industry-leading ServiceOptimization Suite to support richer workforce management scenarios, including advanced handling of work orders and parts management. This latest release, announced at its European User Conference in Cannes, will enable service organizations to easily integrate a variety of additional business processes, increasing visibility into their service operation while minimizing the pains of IT deployment. The new release will also expand the fitness of the company's Workforce Management Platform to additional industry verticals, such as Oil and Gas, Transportation, Public Sector and more.
The functionality developed for version 8.1.4 is part of ClickSoftware's commitment to delivering a platform rather than just a point solution; it extends beyond scheduling, workforce management, and mobility, to support additional activities in the service supply chain. Customers and partners will be able to capitalize on the enhanced open and extensible architecture to extend core product capabilities to manage: customers, project, work orders, assets, and more.
Typically the complexity of service organizations has meant that employees often have to navigate their way through several systems to complete simple tasks. This can negatively impact business operations by delaying responses to customer requests and increasing the time and cost of service management. ClickSoftware has addressed this issue by enabling users to easily configure the system so that relevant information is accessible through a single solution - the ClickSoftware ServiceOptimization Suite.
By using one system, organizations can eliminate the errors, time delays, and maintenance and training costs associated with relying upon multiple systems, resulting in reduced operational cost and an improved customer experience.
"Service management is a strategic activity that touches many functions in the business, from finance and human resources, to logistics, customer services and operations," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "This latest release allows our clients to quickly and easily configure ClickSoftware systems so that they can join and manage processes across the business, easily navigating between work orders, customers and assets or time and attendance, as and when required. As field operations are an integral part of the service sector, version 8.1.4 also includes many enhancements to our mobility offerings to leverage the new breed of tablets and smartphones."
ServiceOptimization Suite version 8.1.4 also supports working on multiple activities in parallel such as updating customers and adding assets. This reduces multiple data entry and supports better decision making by providing real-time visibility of all activities across the service supply chain.
"Service leaders are looking for a more integrated view of their overall service operations, specifically tied to field service, parts and overall workforce management," said Sumair Dutta, Senior Research Analyst at Aberdeen Group Inc. "In fact, in recent research specifically aimed at service parts, leading companies were 41% more likely than all others to have service oversight over parts management and service logistics. As a result, these leading organizations are seeking the support of service management solutions that enable an all-encompassing view of the service ecosystem in a scalable and flexible manner."
"This latest release provides technology unique to the service sector that will help our clients improve their businesses on many levels," said Dr. BenBassat. "It also underlines the company's position as the provider of the world's most complete workforce and service management solutions."
ClickSoftware's European User Conference, ClickConnect 2011, is currently underway in Cannes, France. Several customers are presenting at this event including Manuel Rosa de Silva, Executive Member of the Board at Portugal Telecom, Myron Hrycyk, Chief Information Officer at Severn Trent Water and JT Hwang, Chief Technology Officer at Vivint. To follow this event on Twitter, please use #ClickConnect.
About ClickSoftware
ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.
As the pioneers of the 'W6' concept more than 20 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage over 250,000 resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit www.clicksoftware.com.
