Warranty Software is available in supplier-specific edition.March 18, 2008 -
Using iWarranty Supplier Edition, Tier 1 and 2 suppliers will benefit by streamlining process of capturing, analyzing, and verifying OEM-supplied claims data. Pre-configured OEM downloads handle all connection details, cleansing and exchanging data, and freeing suppliers from need to develop their own OEM interfaces. Unlike generic solutions that must be customized, iWarranty SE includes part numbers, serial numbers, failure codes, and root causes.
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
Original Press release
4CS, Inc
1201 7th Street
East Moline, IL, 61244
USA
4CS Announces New Product Release with iWarranty Supplier Edition, at Warranty Chain Management Conference in San Diego
SAN DIEGO, Calif., March 5 /-- 4CS, Inc., a leading provider of Service Customer Lifecycle Management (SLM) solutions, is pleased to announce its newest product, iWarranty, Supplier Edition (SE).
Up until now suppliers had little choice between low-end solutions that rely heavily on spreadsheets and high-end analytic solutions designed to run over large data warehouses. The low-end solutions are labor intensive and prone to errors, while the high-end solutions require extensive customization to integrate with OEM systems. Neither solution adequately validates the incoming data in order to facilitate processing, reporting and analysis. Suppliers need to be able to easily download OEM files, dynamically cleanse and format the data, automatically validate and process the information and have it available for user-friendly reporting and analysis. The solution needs to be fast, timely, accurate and intuitive.
4CS understands the particular requirements of suppliers and has extended its flagship Warranty solution to provide a supplier-specific edition. iWarranty SE includes unique features such as the 4CS pre-configured OEM downloads that handle all the connection details, cleansing and exchanging data, thereby freeing the suppliers from the need to develop their own OEM interfaces. Its user defined rules-based validations provide flexibility and intelligence to deal with different OEM demands. iWarranty SE's automated data and claim processing bring exceptions to the immediate attention of adjudicators. Its real-time reporting and analysis capabilities highlight trends and issues, dramatically reducing identification-to-fix cycle times.
iWarranty SE is built for purpose; it was born and bred originally in the automotive industry and has a focused service structure for suppliers. Unlike generic solutions that must be designed and heavily customized, iWarranty SE already includes part numbers, serial numbers, failure codes, root causes, and a myriad of other supplier specific information. The depth and breadth of Supplier Warranty functionality is unparalleled, making this a true "out-of the-box" solution.
Michael Cox, 4CS Account Executive, stated, "Using iWarranty Supplier Edition, Tier 1 and 2 suppliers will benefit by streamlining the process of capturing, analyzing and OEM supplied claims data. Because iWarranty SE leverages the same powerful rules engine as iWarranty, the market's leading solution for claims processing, the time and effort that most suppliers spend sorting through unusable information is eliminated. Quality issues are uncovered more rapidly, and the OEM and supplier benefit by dramatically shortening the 'failure-to-fix' time."
4CS is a leading provider of Service Lifecycle Management solutions. The 4CS Service Lifecycle Management applications provide proactive and collaborative service solutions that enable business to meet changing needs throughout the customer's life, concentrating on the post-sale or aftermarket stages.
For more information, visit http://www.4cs.com/ or call 800.709.8773
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