VoIP Call Recording Solution integrates with CRM software.February 12, 2009 -
Offered as Web-based, VoIP call recording solution, SmartRecord® IP v2.0 lets users instantly archive calls, meetings, webinars, and negotiations to SugarCRM, which allows companies to track and manage customer relations. Calls are recorded based on user-supplied specifications and archived in MP3 format of choice. Before placing follow-up call, user can review past correspondence to make certain all questions have been answered and all deliverables have been delivered.
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
Original Press release
CTI Group (Holdings), Incorporated
333 North Alabama Street
Indianapolis, IN, 46204-1767
USA
CTI Group Announces SugarCRM Plug-In for Call Recording Archival
INDIANAPOLIS, IN - January 21, 2009 - CTI Group, a leading industry developer of wireless and VoIP recording, analysis and invoice management applications, announces system integration of SmartRecord® IP with SugarCRM. With the release of SmartRecord® IP Version 2.0, users can instantly archive calls, meetings, webinars, and negotiations to SugarCRM.
SmartRecord® IP is CTI Group's industry leading web-based, VoIP call recording solution. With SmartRecord® IP, calls are recorded based on the user's specifications and then archived for review on the MP3 format of the user's choice. With the advancements in the VoIP technologies market, CTI Group is constantly looking for ways to expand their call recording solutions to make them more user-friendly and easier for companies to integrate into their everyday operations.
SugarCRM is a commercial open source CRM solution that allows companies to track and manage customer relations. As with most CRM solutions, Sugar allows the user to archive emails, documents, quotes, etc. to track activities and agreements. But, unlike other CRM solutions, SugarCRM is now integrated with SmartRecord® IP to archive actual recorded calls. Meetings, webinars, and negotiations can all be archived within the account file for future review.
Before placing a follow up call, the user can review past correspondence to make certain all questions have been answered and all deliverables have been delivered. Being able to review all of the account details before contacting a customer, will enable the user to more thoroughly support the customer and instill confidence in the customer in their ability to stay organized and on point.
"As a customer-oriented company, ourselves, we have enjoyed the advantages of a CRM solution, first hand. We find that the more we can document or archive to our CRM solution, the more thoroughly we can manage our relationships. It was in that vain, that we decided to create this SmartRecord® IP Plug-In to Sugar. This is just one of the many advancements that SmartRecord® IP Version 2.0 offers." Sid Rao, Chief Technology Officer, CTI Group, Inc.
To learn more about how your organization can benefit by using CTI Group's call recording product, call us at 877-284-5669 or email us at moreinfo@ctigroup.com.
About CTI Group
CTI Group (Holdings) Inc. is an international provider of electronic invoice management, VoIP and mobile telephony applications. CTI Group's product suites offer a full array of solutions from call recording and call accounting to e-billing and analytics. CTI Group's products are used by some of the top service providers and major corporations in North America and Europe. Headquartered in Indianapolis, CTI Group maintains an overseas office in London and another in Blackburn. For more information, please visit CTI Group's website at http://www.ctigroup.com/.
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