Unified Communications Software uses Web 2.0 interface.September 17, 2009 -
Supporting wide range of smartphones for multi-vendor deployments, Unified Communications v4 includes voice recording, which permits user to record IP-based telephone calls even during conversation. Solutions for Advanced Services and Applications include CRM services for telephony environments, phone lock services, surveillance functions, and corporate database integration. With Computer Telephone Integration, users can connect phone with computer and dial directly from desktop.
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
Original Press release
ANDTEK GmbH
Am Soeldnermoos 17
Hallbergmoos, , D-85399
Germany
Unified Communications: Increase Revenue with Next Generation Software
ANDTEK Integrates Beneficial Services on a Single Platform
MUNICH and HALLBERGMOOS, Germany, September 10/ -- The unified communications specialist ANDTEK GmbH has released its latest software as version 4 using a Web 2.0 interface. Business processes can now be carried out even more efficiently to reduce communication costs and increase revenue.
With the new software version 4 of ANDTEK's unified communications standard solution the platform is even more flexible and the unified communications solution is suitable for a wide range of requirements. Everything is managed on one platform - from Click-to-Dial to CTI desktop up to Attendant Consoles.
With ANDTEK's new software version 4 the environment runs more effectively using a Web 2.0 based administrator interface.
ANDTEK's product portfolio for the corporate communication via phone, browser, mobile device or computer contains four different modules each including value-added services.
In the field of Mobile Communication the unified communications software supports a wide range of smartphones for multi-vendor deployments.
Voice Recording permits the user to record IP-based telephone calls even during the conversation. Especially for call center environments there are advanced features like silent monitoring and whispering available. This solution is predestined for businesses with high security needs like banks, insurances, contact centers and emergency services.
Solutions for Advanced Services and Applications include CRM services for telephony environments, phone lock services, surveillance functions, corporate database integration, enhanced manager/assistant and presence services or even emergency zone paging and crisis conferencing.
With CTI (Computer Telephone Integration) users can connect their phone with the computer and dial directly from the desktop (Outlook, Word, Messenger, etc.). Using the advanced version of ANDTEK's CTI software delivers highly scalable attendant consoles even for globally operating organizations.
For text copy please visit http://www.fuchs-pressedienst.de.
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