Technical Support Tool supports Vista and Mac.April 5, 2007 -
On-demand customer service and technical support web-based tool, NetSupport 24-7, provides secure solution that combines PC remote control with real-time hardware and software inventory reporting. Along with file transfer, screen annotation, and full text and audio chat/messaging facilities, hosted solution offers chat history as well as ability to push web pages and remotely launch applications. Full bi-directional audio support is included during remote sessions.
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Original Press release
NetSupport, Inc.
6815 Shiloh Road East
Alpharetta, GA, 30005
USA
Online Customer Chat and Technical Support Tool NetSupport 24-7 Extends Features, Adds Vista and Mac Support.
Alpharetta, GA - March 8, 2007 - NetSupport extends NetSupport 24-7's level of functionality, performance and flexibility as an on-demand customer service and technical support web-based tool. New features include Vista and MAC support, full audio support and more. NetSupport 24-7 provides a dynamic, secure and powerful on-demand support solution combining full high speed PC remote control with real time hardware and software inventory, file transfer, screen annotation, full text and audio chat / messaging facilities, chat history, the ability to push web pages and remotely launch applications.
For Helpdesks and Technical Support functions, an operator can Remote Control a customer's PC on demand, generate a detailed Hardware and Software inventory report, transfer files, or interrogate their system in real time, all without the need for any software pre-install. For more intensive involvement, NetSupport 24-7 includes remote monitoring and control of services, processes and even the ability to remotely analyse a system registry.
For Sales and Training functions, an operator can chat with a customer visiting their website, push selected web pages to the customer, and transmit their screen to the customer, showing in real-time either their desktop or just a selected application. This provides a useful tool for Pre-Sales demos or subsequent customer training and avoids the need for onsite visits. The inclusion of full audio support (VOIP) in this latest update provides even greater customer interaction.
NetSupport 24-7 allows for easy creation of operator groups. When a customer visits a website and requests to chat, they will be presented with a list of available departments to direct their chat to. This list is dynamic and will only include those departments that have online operators. After hours, the chat request will display a leave a message dialogue. Chat links can be embedded in web pages and even email signature files. All customer facing views within NetSupport 24-7 can be customized to reflect each subscriber's corporate identity.
The latest update of NetSupport 24-7 offers new tools and competitive subscription plans. New features include :
- Support for Windows Vista customers.
- Support for MAC OS customers.
- Full Bi-Directional Audio support (VOIP) is now included during Remote sessions.
- Enhanced End User Chat interface and 24-7 client delivery system.
- Configure Chat links for specific Groups / Departments.
- Operator Languages : English, German, French, Spanish and Italian.
NetSupport 24-7 is an online, hosted solution. No software installation is required. Users can create a free trial account in a matter of minutes, then simply add the supplied "chat" code to any pages or email templates they want to present live chat from and start interacting with their customers.
For more information call 1-888-665-0808 or visit: netsupport247.com
Jenni Hilton
Marketing Manager
NetSupport, Inc.
770-205-4456
j.hilton@netsupport-inc.com
PC Management Software
www.netsupport-inc.com
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