Support Solution helps keep voice services running smoothly.May 29, 2009 -
Covering business's entire voice communications system, EMBARQ® Managed IP Telephony (MIPT) service provides 24/7/365 monitoring and alerting solutions as well as management and support services. Life-cycle support for day-to-day management and monitoring includes remote diagnostics/minor repair, help desk support, email/phone notification, and monthly traffic/alarm activity reporting. Additional protection provides design/engineering assistance and aids in project implementation.
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
Original Press release
EMBARQ Logistics, Inc.
600 New Century Pkwy.
New Century, KS, 66031
USA
EMBARQ Helps Keep Voice Services Running Smoothly
EMBARQ(R) Managed IP Telephony Service Provides Around the Clock Support
OVERLAND PARK, Kan., May 13 -- Many businesses are lowering costs and increasing productivity by converging their voice and data services using voice over Internet protocol (VoIP) technology. Unfortunately, this can leave business voice services vulnerable to problems, unless they are managed properly.
EMBARQ is now offering businesses EMBARQ(R) Managed IP Telephony (MIPT) service, a managed IP solution that provides 24x7x365 monitoring and alerting solutions, management and support services. This service takes care of a business's entire voice communications system including call servers, media gateways, voicemail servers, routers and switches.
"Unmanaged growth could result in problems with speed, throughput, response time and other issues causing jitter and latency," said Susan McQueeny-Scholes, Director of Marketing Communications for EMBARQ Business. "Allowing EMBARQ to take care of these issues can help businesses focus on their core competencies while lowering their costs and needs for internal support."
EMBARQ(R) MIPT service provides life-cycle support for day-to-day management and monitoring and offers two levels of protection to match the evolving needs of a customer's enterprise.
Monitoring and Alerting Service
-- 24x7x365 device monitoring
-- Remote diagnostics and minor remote repairs
-- Help desk support with 24x7 live response
-- Notification of events through phone, e-mail or both
-- Up/down and ticket status
-- Monthly traffic and alarm activity reporting
Comprehensive Services
Includes all Monitoring and Alerting Services plus:
-- Design and engineering assistance
-- Project implementation
-- Assigned technical engineer
-- Proactive management of alarm monitoring, notification and escalation
-- Software management services, including annual major software updates
-- On-demand business management reporting through a secure Web portal.
For more information about EMBARQ(R) MIPT service call 866.380.9990 or go to https://www.embarq.com/Business/equipm....
About EMBARQ
Embarq Corporation (NYSE:EQ), headquartered in Overland Park, Kansas, offers a complete suite of communications services. EMBARQ has operations in 18 states and is in the Fortune 500(R) list of America's largest corporations. For consumers, EMBARQ offers an innovative portfolio of services that includes reliable local and long distance home phone service, high-speed Internet, wireless, and satellite TV from DISH Network(R) -- all on one monthly bill. For businesses, EMBARQ has a comprehensive range of flexible and integrated services designed to help businesses of all sizes be more productive and communicate with their customers. This service portfolio includes local voice and data services, long distance, Business Class High Speed Internet, wireless, satellite TV from DIRECTV(R), enhanced data network services, voice and data communication equipment and managed network services. For more information, visit embarq.com.
CONTACT: Stephanie Meisse of EMBARQ, +1-419-755-8433, stephanie.n.meisse@embarq.com
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