Speech Analytics Software promotes quality decision making.August 26, 2008 -
Featuring visual reporting and analytics tools, Enterprise Speech Intelligence v7.0 summarizes and consolidates data volumes for at-a-glance assessments by executives and contact center managers. Tools also let users drill down for deeper investigation and root-cause analysis, while dashboards can be used for pinpointing hot spots driving call volume. Along with call categorization methodology, reporting features reveal critical factors impacting key metrics.
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Original Press release
Nexidia, Inc.
3565 Piedmont Road N.E.
Atlanta, GA, 30305
USA
Nexidia Announces Release of Enterprise Speech Intelligence (ESI) 7.0
Next-generation solution enables better, faster decision-making with groundbreaking visual reporting & analysis tools, sets new benchmark in speed
ATLANTA, Aug. 18 -- FROM SPEECHTEK 2008, BOOTH #803/805 -- Nexidia, the market-leading provider of audio search and speech analytics solutions, today announced the release of Nexidia Enterprise Speech Intelligence (ESI) 7.0, the next-generation version of its highly-acclaimed speech analytics solution. With new, innovative visual reporting tools -- combined with drastically improved search performance, scalability, and speed -- the latest version of the company's flagship solution represents an evolutionary leap forward in speech analytics. With this new release, Nexidia extends its reputation for delivering powerful, flexible, and affordable speech analytics solutions.
Nexidia's ESI 7.0 features breakthrough visual reporting and analytics tools that enable better and faster decision-making across a contact center's entire operations. By summarizing and consolidating large volumes of data in a visually intuitive format, executives and contact center managers can gain high-level snapshots at a single glance -- as well as effortlessly drill down for deeper investigation and root-cause analysis. New dashboards enable users to pinpoint "hot spots" driving call volume, while advanced reporting features reveal the most critical factors impacting service levels, talk times, agent & team performance, among other key metrics. Using Nexidia's unique call categorization methodology, executives can immediately target improvement areas around the highest priority issues impacting their businesses.
With the fastest available indexing speed in the market -- well over 20,000 hours per day on a single server, doubling the speed of the most recent version -- ESI 7.0 gives organizations the power to gain extensive customer insight, make more timely business decisions, and take a more proactive approach to speech intelligence. They also benefit from a significantly lower total cost of ownership by eliminating the hardware costs associated with other solutions.
"In addition to sustaining our momentum as a market-leading innovator, our deep cross-industry experience gives us a significant competitive advantage in product development," said Chris Jeffs, vice president of product management for Nexidia. "By working closely with our customers and partners, we're able to stay ahead of the market by translating their true needs into all our applications. With these insights, we've invested a great deal of time and resources to develop high return-on-investment, market-relevant solutions that give our customers the highest level of technical and deployment flexibility in the industry."
Nexidia's Enterprise Search Intelligence (ESI) 7.0 will be available to new and current customers in September 2008.
About Nexidia
Nexidia is the audio and video search company with patented technologies and breakthrough applications that enable customers to quickly gain new insight, build competitive advantage and realize the amazing possibilities now discoverable in audio and video content from call centers, media outlets, government intelligence and legal discovery. For more information, please visit www.nexidia.com .
CONTACT: Renee Maler, Philosophy PR + Marketing for Nexidia, +1-925-968-9495, renee@philosophypr.com
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