Software supplies web-based communications portal.April 11, 2007 -
Web-based one-X(TM) Portal enables users to access and manage Avaya telephony, messaging, and conferencing applications from any PC or MAC. Communication tasks can be initiated and managed using desktop methods, such as click-to-call, and workers can schedule, manage, and control conference calls with on-screen display panel. Preferences, such as Find Me/Follow Me/Hide Me, allow selective routing of calls based on user availability.
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
Original Press release
Avaya, Inc.
211 Mt. Airy Rd.
Basking Ridge, NJ, 07920
USA
Avaya one-X Portal Gives Workers Easy, Web-Based Access to Communications Capabilities Anytime, Anywhere
Enables employees to access and manage telephony, messaging, mobility, and conferencing applications through a simple web-based interface
Centralized server-based implementation ensures security and consistency, eases deployment and administration for IT
ORLANDO, Fla., March 5 -- VoiceCon Spring 2007 - Booth 601 -- Avaya Inc. (NYSE:AV), a global leader in business communications applications, software and services, today announced the Avaya one-X(TM) Portal, a Web-based interface that enables employees to easily and securely access Avaya telephony, messaging, mobility and conferencing applications. The Avaya one-X Portal improves productivity, user control and business continuity by consolidating communications applications and directories into a single user interface that can be accessed and managed from any PC or MAC.
The Avaya one-X Portal provides employees with a rich user experience on any computer. The Portal also simplifies access to advanced communications that can improve responsiveness and collaboration while reducing costs to the business. Communications tasks can be initiated and managed using familiar desktop methods, including:
o click-to-call names or numbers from call logs;
o click-to-call from within integrated directories;
o schedule, manage and control conference calls using the on-screen
display panel;
o click on a name to add a participant to a conference call;
o see, sort, play and record voicemail messages.
The Avaya one-X Portal increases the control users have over their communications by enabling them to define with whom they will interact in real time. Workers can set preferences, such as Find Me/Follow Me/Hide Me that allow selective routing of calls and contacts based on the employee's availability. Mobility features such as Extension-to-Cellular, which allows calls sent to the business extension to simultaneously ring the cell phone, can easily be turned on and off.
"The Avaya one-X Portal is a highly cost-effective unified communications solution that simplifies advanced communications for workers while easing management," said Eileen Rudden, vice president and general manager, Unified Communications, Avaya. "The Portal eliminates the need to deploy multiple communications applications on users' desktop and increases their ability to access all their business communications capabilities from any Internet-connected computer."
Avaya one-X Portal also supports business continuity planning, since employees can use personal or public computers over a standard HTTP connection to access their Avaya business communications in the event they are unable to get to their workplace due to extreme weather conditions, a facility being unavailable or other unforeseen incidents. The one-X Portal offers options that allow the voice path to be directed to a computer, office, mobile, home or other remote phone to provide most appropriate or optimal voice quality, while signaling is handled through the application.
"In the increasingly virtual workplace, users need to know that co-workers, clients and partners can reach them anytime, anywhere. At the same time, IT is faced with the challenge of decreasing costs and management complexity," says Melanie Turek, Principal Analyst at Frost & Sullivan. "Simple unified communications that integrate presence, conferencing and collaboration are critical to business success -- and employees must have access to those applications from anywhere, whenever they need them."
For IT departments, the Avaya one-X Portal eases the technical challenges associated with enabling employees to work effectively from anywhere, and the rollout of advanced communication tools to large numbers of employees. The quick and easy, centralized server-based implementation, administration and management eliminates the need to deploy multiple communications applications on user desktops. Since the one-X Portal uses both corporate VPN and authentication systems, communications are secure, regardless of whether a user is on a company-issued or public computer.
The Avaya one-X Portal will be globally available in English the second quarter this year.
About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.
Driving the convergence of voice and data communications with business applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: http://www.avaya.com/.
FCMN Contact: klined@avaya.com
Source: Avaya Inc.
CONTACT:
Deb Kline
Avaya Media Relations
+1-908-953-6179
klined@avaya.com
Web site: http://www.avaya.com/
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