Software provides integrated service desk solution.August 28, 2007 -
Built to leverage enterprise's existing investment in Microsoft technologies, c.Support v6.0 incorporates features such as change requests with automated approvals, ad hoc reporting via SQL reporting services, ticket scheduling, and enhanced location and skills based routing.
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Original Press release
GWI Software
10000 NE 7th Ave., Suite 401
Vancouver, WA, 98685
USA
GWI Software's Latest Help Desk Software Release Touts Major Enhancements; c.Support® Version 6.0 for Microsoft® Windows®
VANCOUVER, Wash., Aug. 16 /-- GWI Software, an industry-leading provider of comprehensive IT help desk software applications, today announced the availability of c.Support Version 6.0, an integrated service desk solution built to leverage an enterprise's existing investment in leading Microsoft technologies and to provide tremendous return on investment and optimization of service activities.
Already touting a robust feature set designed to streamline support efforts and reduce costs, c.Support v6.0 now incorporates features such as "Change Requests with Automated Approvals," "Ad Hoc Reporting via SQL Reporting Services," "Ticket Scheduling," "Enhanced Location and Skills Based Routing," and much more.
c.Support version 6.0 marks one of the most significant and robust version upgrades in GWI Software's 15 year history. "What we've established in c.Support v6.0 is a set of features that will rival other vendors who are charging 300% more than we do," said GWI Software CEO/Founder, Daren Nelson. "With this new release we will continue to fulfill the missions we established when we formed in 1992; to provide an industry-leading help desk solution at an affordable cost, to back it with superior support, and to continually evolve it leveraging technologies our clients already own."
About GWI Software
GWI Software (http://www.gwi.com/) is a leader in providing powerful, yet flexible support solutions for IT service desk applications. With 3,000 installations in organizations worldwide, GWI's highly customizable service automation solutions are used by companies such as Panasonic, State of Missouri, SAIC, Check Free, and Telesat Canada. The company is privately held and based in Vancouver, Washington.
Pricing and Availability
c.Support v6.0 is commercially available now. Current GWI Software users with an active maintenance license may upgrade at no cost by contacting their sales or support representative. For pricing and further information, please call GWI Software at 1-888-494-7638 or e-mail sales@gwi.com.
c.Support is a registered trademark of GWI Software. Other parties' trademarks or service marks are the property of their respective owners and should be treated as such.
CONTACT: Eric Anderson of GWI Software, +1-360-397-1020, eanderson@gwi.com
Web site: http://www.gwi.com/
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