Software provides IP telephony call processing solution.September 18, 2006 -
Enabling contact center solutions to communicate seamlessly with Cisco CallManager, Envox CT Connect(TM) Gateway allows business applications to manage, monitor, and control calls across multiple locations within mixed telephony switching environments. Users can deploy existing CT Connect-based applications on CallManager switches, while enterprises with PBX's and IP PBX's from multiple vendors or with mixed IP/TDM networks can standardize their CTI applications on CT Connect.
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
Original Press release
Envox Americas
2000 West Park Drive
WestBorough, MA, 01581
USA
Envox Worldwide Introduces Envox CT Connect Gateway for Cisco CallManager
New Gateway Extends Envox CT Connect's ACD/PBX Support for Open, Standards- Based Call Processing Software to Cisco's IP Telephony Infrastructure
WESTBOROUGH, Mass., Aug. 8 // -- Envox Worldwide, a leading global provider of voice solutions, today announced the availability of the Envox CT Connect(TM) Gateway for Cisco CallManager, an important extension to the award-winning Envox CT Connect product line. Envox CT Connect enables business applications to manage, monitor and control calls across multiple locations within mixed telephony switching environments. The Envox CT Connect Gateway for Cisco CallManager is a standards-based gateway that enables IVR, CRM, workforce management and other contact center solutions to communicate seamlessly with Cisco CallManager, the call processing component of Cisco's IP telephony infrastructure.
Cisco CallManager is a scalable, distributable and highly available enterprise IP telephony call processing solution. According to industry analyst reports, Cisco is one of the leading companies in global IP line shipments.
The Envox CT Connect Gateway for Cisco CallManager enables third-party call control of Cisco IP stations. Applications can assign these stations to monitor status and initiate third-party call control functionality including the ability to make calls, answer calls, hold, transfer and conference calls.
"The Envox CT Connect Gateway for Cisco CallManager brings powerful, standards-based CTI capabilities to organizations that have already adopted a Cisco-based network," said Mark D. Flanagan, president and CEO of Envox Worldwide. "As a result of the many mergers, acquisitions and corporate consolidations affecting organizations today, mixed switching environments are more and more common. Envox CT Connect provides unparalleled connectivity enabling organizations to integrate Cisco CallManager switches with other ACDs/PBXs without engaging in a custom development effort."
With the introduction of the Envox CT Connect Gateway for Cisco CallManager, developers and service providers that have already standardized on Envox CT Connect will now be able to deploy their existing Envox CT Connect-based applications on Cisco CallManager switches. No additional effort will be required, thus extending usability and slashing development costs. In addition, enterprises with PBX's and IP PBX's from multiple vendors or with mixed IP/TDM networks will now be able to standardize their CTI applications on Envox CT Connect. This will create a consistent CTI interface that dramatically reduces maintenance requirements by necessitating one integration to Envox CT Connect rather than individual integrations to each switch.
"The Envox CT Connect Gateway for Cisco CallManager dramatically reduced the time that was required to integrate our IVR solution with a Cisco-based contact center," said Peter Edel, advanced technology manager, Quentris. "By reducing the integration time this new offering from Envox Worldwide has helped us to satisfy the evolving needs of our customers in an extremely cost effective way."
To learn more about the Envox CT Connect Gateway for Cisco CallManager, please visit http://www.envox.com/software/envox-c....
About Envox Worldwide
Envox Worldwide is a leading global provider of voice solutions. The company's software products and related services, including Envox OnDemand, dramatically reduce the time, cost and complexity of creating voice solutions and empower enterprises and service providers to significantly reduce operating costs, improve customer satisfaction and retention and generate new revenue streams. Headquartered in Boston, Envox products are available through a network of global channel partners. For more information, please visit http://www.envox.com/.
Source: Envox Worldwide
Web site: http://www.envox.com/
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