Software provides CTI capabilities for IP networks.December 12, 2006 -
Envox CT Connect(TM) v7 enables transition from proprietary systems to communications solutions based on open standards. Web services-based application programming interface helps create contact center solutions that integrate with CRM, SFA, and unified communications over SOA. Facilitating third-party call control among SIP-enabled devices, product optimizes call processing, and controls telephony and application data associated with calls.
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
Original Press release
Envox Americas
2000 West Park Drive
WestBorough, MA, 01581
USA
Envox Worldwide Introduces Envox CT Connect 7
New Version Expands Envox CT Connect's Award-Winning CTI Capabilities for Organizations With IP Networks and Adds Web Services
WESTBOROUGH, Mass., Nov. 27 -- Envox Worldwide, a leading global provider of voice solutions, today announced the availability of Envox CT Connect(TM) 7, the latest version of the company's market-leading standards-based CTI software. Envox CT Connect 7 provides enhanced CTI capabilities for IP communication networks and integration with platforms based on Web Services or service oriented architectures. Envox CT Connect 7, which makes it faster and easier to build solutions to improve customer service and contact center operations, is helping to drive the transition from proprietary systems to communications solutions based on open standards, such as SIP and Web Services.
"Envox CT Connect is already delivering cutting-edge CTI capabilities to more than a million contact center agents around the world," said Mark D. Flanagan, president and CEO of Envox Worldwide. "With this latest release, we expect Envox CT Connect to extend its market leadership by enabling even more organizations to add CTI capabilities to their contact centers as they transition to IP networks."
The following key new features are included in Envox CT Connect 7:
o SIP call control -- enables call monitoring and third-party call control
among SIP-enabled devices, such as soft-switches, gateways and end-
points, eliminating the need for expensive proprietary, switch-specific
CTI links. Enterprise-class contact center solutions can now be deployed
on IP-based communications infrastructures.
o A Web Services-based application programming interface -- enables
organizations to easily create next-generation contact center solutions
that integrate with standard business solutions such as CRM, SFA and
unified communications, over a service oriented architecture.
o Integrated Envox Call Information Manager -- enables applications to
optimize call processing as the call moves from the IVR front-end to the
agent's desktop, or between agents across distributed contact centers
with multi-vendor communication systems. Envox Call Information Manager
controls the telephony and application data associated with a call, such
as an account number or caller ID, and makes this data available to
applications.
"CTI capabilities play a critical role in improving the overall caller experience by routing calls to the most suitable contact center agents and delivering key customer information to those agents in a timely way," said Dan Miller, Senior Analyst at Opus Research. "Envox CT Connect is a market-leading CTI product that delivers these capabilities to organizations of all sizes while integrating well with all major PBXs."
Existing customers are well aware of the unique benefits provided by Envox CT Connect, which includes out-of-the-box compatibility with more than 30 PBXs. They count on the product's broad PBX support to easily extend their contact center applications to virtually any communications environment without any additional development effort. Now, with SIP support included, Envox CT Connect 7 will enable them to provide the next-generation contact center solutions that their clients demand.
"Envox CT Connect enables us to meet the requirements of our clients in a way that no other CTI product can," said Suresh Gursahaney, CEO of MicroAutomation. "By working with all of the major switches on the market, Envox CT Connect enables us to quickly and easily integrate new applications into our client's existing infrastructures regardless of whether they are TDM, IP or mixed environments. The result is less development time and cost, and faster time-to market."
To learn more about Envox CT Connect, or to download an evaluation of the software, please visit: http://www.envox.com/software/envox-c...
About Envox Worldwide
Envox Worldwide is a leading global provider of voice solutions. The company's software products and related services, including Envox OnDemand, dramatically reduce the time, cost and complexity of creating voice solutions and empower enterprises and service providers to significantly reduce operating costs, improve customer satisfaction and retention and generate new revenue streams. Headquartered in Boston, Envox products are available through a network of global channel partners. For more information, please visit http://www.envox.com/.
Source: Envox Worldwide
CONTACT:
Catherine Van Evans,
Envox Worldwide
+1-508-871-7604
Darby Johnson,
Envox Worldwide
+1-603-559-5809
djohnson@beaupre.co
Web site: http://www.envox.com/
http://www.envox.com/software/envox-c...
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