Software optimizes deployment of entire workforce.August 22, 2011 -
Via combination of ClickSchedule and ClickRoster, ServiceOptimization Suite v8.1.5 delivers enterprise-wide scheduling. Employees can be aligned to company objectives across any number of businesses/departments, regardless of role. Mobility Studio lets enterprises build and configure mobility applications that utilize HTML5 standards, ensuring they are device agnostic. Also included, Business Views Engine lets users create and configure modular mobile applications without any coding.
Original Press release
ClickSoftware
35 Corporate Dr., Suite 140
Burlington, MA, 01803
USA
Latest Version of ClickSoftware's ServiceOptimization Suite Enables Ultimate Workforce Flexibility and Control
Enhancements Address Customer Demand for Enterprise-Wide Scheduling, Shift Planning and Configurable Business Mobility
BURLINGTON, Massachusetts -- ClickSoftware Technologies Ltd [http://www.clicksoftware.com ]. (NasdaqGS: CKSW), the leading provider of automated workforce management and optimization solutions [http://www.clicksoftware.com/solution... ], today announced that it has released version 8.1.5 of its ServiceOptimization Suite. This latest release delivers true enterprise-wide scheduling, cutting edge mobile application configuration for non-technical users in the Mobility Studio, and improved, intuitive usability across the entire Workforce Management Platform.
The improvements are aligned to ClickSoftware's solution roadmap and strategy to provide the world's most comprehensive Workforce Management Platform. New functionality will promote improved workforce agility and control; enabling ClickSoftware's clients to deploy its solutions to the workforce faster in a manner that is aligned to their company strategy.
With version 8.1.5, clients now take control of all workforce operations with enterprise-wide scheduling using a combination of ClickSchedule and ClickRoster. This complete end-to-end offering optimizes the deployment of the entire workforce; not just those employees out in the field, but also those who are office/plant based, using the same Workforce Management Platform. This means that employees can be quickly aligned to company objectives across any number of businesses or departments regardless of their role.
ClickSoftware's Mobility Studio allows enterprises to build and configure mobility applications that utilize the latest HTML5 standards so that they are device agnostic. Version 8.1.5 adds to this the Business Views Engine enabling business users with no technical ability to create and configure modular mobile applications with no coding, and using drag and drop wizards to meet role-based requirements. As a result organizations can reduce the time-to-market of important mobile applications and any reliance on costly technical resources.
"ClickSoftware already provides the world's most complete Workforce Management Platform: no matter what business functionality you decide to start with, you'll be able to extend your workforce management to more and more solutions, all working together to cover the processes and roles involved in planning, performing and monitoring your workforce activities. These latest enhancements widen the competitive gap," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "For many years we have also been driving the enterprise mobility agenda. We believe that giving business users the ability to configure mobile business solutions on their terms brings multiple strategic benefits to our customers."
In addition to this, for ClickMobile Advanced, ClickSoftware has expanded its commitment to the Sybase infrastructure by adding its first generation support for the Sybase Unwired Platform (SUP).
ClickSoftware has long promoted the considerable benefits that come with an optimized Workforce Management Platform, from employees utilizing mobile enterprise solutions for the first time, through to the ongoing transformation of working practices. For both new and existing users of ClickSoftware, this latest release will lead to a swifter adoption of the latest functionality, leading to a faster Return on Investment (ROI) with implementations becoming easier and faster.
"Workforce management is coming of age," continued Dr. BenBassat. "The clear ROI is difficult for C-level executives to ignore; we are seeing the move from a 'nice to have' technology, to a core enterprise solution that takes companies to the next level of competitiveness. These latest improvements are another firm step in that direction."
About ClickSoftware
ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.
As the pioneers of the 'W6' concept more than 20 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage over 250,000 resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter [http://twitter.com/clicksoftware ].
ClickSoftware Company Contact
Melissa Banaszak
ClickSoftware
melissa.banaszak@clicksoftware.com
+1-781-272-5903 Ext: 2272
ClickSoftware Media Contact
Dan Carlson
Corporate Ink
dcarlson@corporateink.com
+1-617-969-9192
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