Software optimizes ATM service call management capabilities.February 18, 2009 -
Solview 1.5(TM) allows users to check status of ATM service tickets, communicate with dispatchers, open service and installation tickets, and track field technician arrival times. Integrated dispatch process allows viewing of real-time updates of call dispatch and completion times as well as visibility into number of ATMs under contract. Customer invoices and location/equipment pictures taken by field service technicians are also viewable.
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Original Press release
Solvport
12441 NE Marx Street
Portland, OR, 97230
USA
Solvport Announces Release of Next Generation Service Call Management Application - Solview 1.5(TM)
PORTLAND, Ore., Feb. 9 / / - Solvport, LLC (http://www.solvport.com/), nationwide ATM and Kiosk services provider based in Portland, Oregon, today announced the release of the next generation of its customer facing, service call management application, Solview. The application, which allows customers to check the status of ATM service tickets, communicate with dispatchers, open service and installation tickets, and track field technician arrival times, now offers added features and improved functionality. Solview 1.5(TM) will be previewed and demonstrated at the upcoming ATMIA show in Nashville, Tennessee February 10 - 12th.
Some of the new features offered with Solview 1.5 include an integrated dispatch process, enabling customers to view real-time updates of call dispatch and completion times; visibility to the number of ATMs currently under contract, customer invoices, service call response and repair times, and location/equipment pictures taken by field service technicians. Wayne Vandekraak, Executive Vice President of Business Development, said, "The added value this release of Solview brings to our customers illustrates Solvport's ongoing commitment to being the best servicing company in the ATM industry."
The release of Solview 1.5 is one of many service infrastructure enhancements Solvport has made since it was purchased in November 2008 by TRM Copy Centers, nationwide provider of self-service retail copy centers (http://www.trmcopycenters.com/). Other improvements include the addition of over 80 uniformed employed field service technicians to Solvport's field service network -- all equipped with cell phones, hand held communication devices, laptops, and a fully stocked toolkit of ATM servicing tools. Gary Cosmer, President and CEO of TRM Copy Centers, added, "By leveraging our sophisticated field service infrastructure and call dispatch systems, along with our nationwide base of highly trained field service technicians, we've been able to rapidly deploy these enhancements to Solvport's service offerings. Our customers can expect ongoing product and service improvements as we continue to demonstrate our ongoing commitment to bringing value added services to our customers."
About Solvport, LLC
Solvport, LLC is a division of TRM Copy Centers, LLC and is a national leader in the outsourced, off-premise ATM & Kiosks services industry providing help desk technical support, field service, real-time monitoring, and project management for over 120,000 locations nationwide. Their customers include leaders in the ATM Independent Sales Organization (ISO) industry.
About TRM Copy Centers, LLC
TRM Copy Centers, LLC is the leading nationwide provider of self-service convenience photocopy services in the retail environment. TRM Copy Centers operates more than 14,000 copy centers throughout the United States, and supports some of the country's largest and most successful retailers including grocery, convenience and drug store chains as well as thousands of independently owned businesses.
Source: Solvport, LLC
CONTACT: Shawne Carr - Marketing Manager of Solvport, a Division of TRM Copy Centers, LLC, +1-503-943-2664
Web site:
http://www.solvport.com/
http://www.trmcopycenters.com/
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