Software offers multi-lingual performance management.October 3, 2007 -
Providing customer operations performance management, Merced Performance Suite Global Edition enables contact centers to create and manage one set of reports, dashboards, workflows, and metrics, and then distribute them in multiple languages, eliminating need to duplicate content for each language. Integrated authoring tools allow customers to create and manage all localization through centralized administration.
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
Original Press release
Merced Systems, Inc.
333 Twin Dolphin Dr.
Redwood Shores, CA, 94065
USA
Merced Systems Announces the Release of Merced Performance Suite Global Edition
MERCED PERFORMANCE SUITE(TM) Leads the Market in Offering Multi-Lingual Capabilities
REDWOOD SHORES, Calif. and LONDON, Sept. 25 /- Merced Systems, the leading provider of customer operations performance management applications, today announced the release of Merced Performance Suite Global Edition, enabling customers to deploy and run Merced Performance Suite in multiple languages with a single implementation. This provides contact centers with powerful capabilities for multi-national operations, including the ability to create and manage one set of reports, dashboards, workflows, and metrics and then distribute them in multiple languages, eliminating the need to duplicate content numerous times for different languages.
"As our customers grow and expand their businesses, cross-geographic performance management capabilities become increasingly relevant and important," said Michael Schmier, Merced vice president of product marketing. "Our solution lowers the cost of ownership and maintenance for international organizations, allowing them to manage one set of reports, dashboards, and workflows that is automatically localized to each individual market and user."
Merced Performance Suite Global Edition
With the release of Merced Performance Suite Global Edition, Merced Systems has extended its capabilities to serve different geographies within the same organization. By enabling multiple languages within a single implementation, an organization can increase its efficiency in managing performance and improve its cross-geography coordination and management. In addition, Merced Performance Suite Global Edition reduces the need to create duplicate content for each language while also reducing maintenance and hardware costs associated with multiple geographic installations.
Merced Performance Suite Global Edition includes:
-- Multi-language support: Automatically localizes reports, dashboards, metrics and workflows for each individual market and user.
-- Language packs: Pre-configured display labels for specific (e.g. UI navigation elements, log out buttons, help buttons, etc.)
-- Integrated authoring tools: Allowing customers to create and manage all localization through a centralized administration
-- Language toggle: Users can dynamically toggle between multiple languages
"Global Edition is the first multi-language customer operations performance management application available," said Matt Glickman, Merced Systems CEO. "We continue to design our products from the ground-up to meet our customers' needs, and with the addition of Merced Performance Suite Global Edition, we have further extended out international capabilities and made it even easier for our customers to improve the consistency and effectiveness of multi-language operations."
Availability
Merced Performance Suite Global Edition is available immediately. For more information, please visit http://www.mercedsystems.com/.
About Merced Systems
Merced Systems is the leading provider of customer operations performance management applications to contact centers, field service, channel, and back-office operations. Merced Systems' award winning products serve Fortune 100 and smaller customers in a variety of different industries including Banking, Brokerage, Insurance, Consumer Credit, Telecommunications, Healthcare, High Technology and Consumer Goods. With integrated dashboards, reports, analytics, workflow, and data integration, over 100,000 people worldwide use Merced Systems' products to drive performance improvement in their customer operations. A privately held venture capital based company based in Redwood City, CA. Merced Systems has grown profitably at over 100% annually for the past 4 years. For more information on Merced Systems, please visit http://www.mercedsystems.com/.
|
|
|
|
|
|
|
| 
