Software integrates SMB Web and telephone presence.February 22, 2008 -
Optimized for SMBs, IBP v2.6 Voice Broadcast tools turns consumers browsing Web for products and services into callers and routes those clicks and toll-free calls to appropriate contact at business during appropriate business hours. All calls are tracked through various reporting options. Along with single-step call recording, this set of enterprise-class tele-lead generation tools incorporates complete voice broadcast scheduling API and various reseller tools.
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
Original Press release
Ifbyphone, Inc.
8800 Bronx, Suite 105
Skokie, IL, 60077
USA
Ifbyphone Solves the Spam Folder Problem with SMB Focused Lead Generation and Voice Broadcast Tools
CHICAGO, Feb. 19 -- Ifbyphone is practicing what they preach: listening to the customer, as reflected in the just launched IBP V 2.6, a Killer App that puts enterprise class tele-lead generation tools in the hands of small and medium sized businesses (SMBs). Ifbyphone is a SAAS voice infrastructure and application company that has already begun winning awards for its innovative and benchmark setting products (Voip News: Top 25 innovations of 2007), validation that it is truly providing the "voice of the web."
Over the last couple of years many businesses have lost the ability to communicate new product information, promotions and service enhancements to their customers via email. Content filtering technologies redirect the majority of these legitimate emails to spam folders. "It's important to ensure that SMBs with unique voice broadcast needs have a solution optimized for their use. The V 2.6 Voice Broadcast tools support easy to use schedules which automate the distribution of voice broadcast so transfers from customers arrive during appropriate business hours," says Irv Shapiro, founder and CEO of Ifbyphone.
IBF V 2.6 is a significant upgrade with many new and streamlined features dictated by exhaustive customer learning. "SMBs need a complete hosted solution at their disposal for the total integration of their web and telephone presence," continues Irv Shapiro. "They need the ability to track clicks from the web, calls to toll free numbers, and outbound voice broadcast results."
New and enhanced Ifbyphone V 2.6 features include:
o Voice Broadcast Services optimized for SMBs
o A complete voice broadcast scheduling API allowing any SAAS application to integrate with voice broadcast services
o Caller ID and schedule based Toll Free Number routing with complete IVR support
o Beta Testing of International Click to Calls
o Improved Company and Product Directories in our IVR and Virtual Receptionist solutions
o New reseller tools including access controls for resellers that allow them to limit customer access to select functions
o Single step, easy to use call recording
o Business customer access to consumer features including email by voice services
Today's consumers browse the web for products and services. Ifbyphone V 2.6 converts these browsers into callers and routes these clicks and toll free calls to the appropriate contact at a business. All calls are tracked with extension reporting options.
According to an August 2006 Nielsen/NetRatings and WebVisible survey, 46% of Internet users indicated that they had used the Internet to find local businesses, and of those users, 68% said they would use the phone to contact a vendor as opposed to 16% who would use email. To succeed today an SMB needs to both convert web site visitors and communicate with customers.
All Ifbyphone V 2.6 solutions work with any telephone system and are fully portable if a company moves from one telephone transport vendor to another.
About Ifbyphone:
Ifbyphone, Inc. is a hosted SAAS voice infrastructure and application development company with a sophisticated new approach to the deployment of automated voice-based systems accessible from any telephone (PSTN, mobile, or VOIP). Unlike text and video-based cell phone and PDA applications, Ifbyphone solutions are accessible by anyone with a telephone. By integrating sophisticated voice recognition and state of the art text to speech technologies, Ifbyphone turns cell phones, home phones, or business phones into superior voice communication devices. The Ifbyphone applications are available direct to businesses at http://www.ifbyphone.com/ and through a growing family of channel partners.
CONTACT: Steve Lundin, +1-312-602-2434, slundin@bigfrontier.com, or Jessica Secord, +1-312-224-8546, jsecord@bigfrontier.com, both of BIGfrontier Communications Group for Ifbyphone
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